MassageLuXe Reviews

I have thoroughly enjoyed your [GEOGRAPHIC_DATA] facility with massages & sometimes a facial. However, my schedule makes it very hard to get down there to use & enjoy my membership.

I have been traveling overseas & will be doing so for the next year. I tried to cancel my membership on your website as it says I should be able to do, but there isnt anywhere to do that. On May 1st, I called the [GEOGRAPHIC_DATA] location but was informed that I could not do over the phone & that I have to do it in person. I didnt have an opportunity to do that until Friday, May 22nd when she told me I now have a balance due.

Frustrated, I asked to speak with the owner. She told me she couldnt call him until the following day. Ive been waiting to hear from the owner, but have not. I am currently out of town again & dont know when Ill be available in [GEOGRAPHIC_DATA].

I know that I have services in my bank which I am unable to use. Please CANCEL my membership effective immediately as I have no other options to enjoy the facility or cancel my membership.

[PERSON_NAME]

[PHONE_NUMBER]

It's something every month. This month I had a coupon.

The African American FDA told me I had already used the coupon because they have it in all caps on the computer. I said, 'Why would you give it back to me then?' She snickered and said, 'Maybe you were going to try and use it again, like today!' I said, 'Look it up and tell me what enhancement have I ever gotten here.' She couldn't, and the manager, Ellie, who was of Asian descent, was very dismissive and tried to hurry me out of the salon. They always have some sort of misinformation every month when I come. The FDA, dressed in the army fatigue workout suit, was actually being dismissive, smart, and rude as well.

I love my massage, but I am getting ready to cancel my membership as well. They have a lot of young people running the establishment, and they do not have good customer service skills, including the manager.

Two months ago, I took my daughter, and the massage therapist told the manager I lied, and she did not use a towel off of the floor on my daughter. The manager said she wasn't going to comp me anything.

I used to go to the Massage Luxe in Cape Coral because I loved Ludia. But I had issues with them booking my massages.

Hence now going to the one in Fort Myers. I have found Acelia and she is just as good. I have a package. I run a kitchen so I have had to cancel some appointment appointments.

Having said that I had one booked for tomorrow and I always start my conversations with. I want a 90 minute. I happen to look today on my phone to remind me what time and they scheduled me for a 60 minute. Me personally and 60 minute isnt worth my time.

I would like to cancel my membership, but Ive got so many hours that I need to use up and I know its a short period of time to use them up. Im considering just taking the loss, which is good for you but sucks for me and trying another place. Also when I called to speak about my appointment today, the Assistant Manager Jasmine, I asked for the corporate number and she says I dont know it. Youll have to look it up.

Great Customer Service from the Assistant Manager.

Hopefully this message finds the right person for my issue. I received gift cards from my daughters and I scheduled body and facial massages for Davie facility.

The massages were very nice but I have issues with the front desk until today. They are charging me 75.00 every single month without stopping, without care, attention or respect. All of them are very rude when I call to explain my problem and I face this headache every single month with no solution. They dont have a person in charge, only a manager that every time I call is never there.

Please, I need someone to help me solve this situation. For sure not Davie front desk, maybe Davie owners (if they are worried about it).

Thank you,

Cleide Daiha

I have been a satisfied client for 7 years. Recently new owners came in, raised the prices but lowered the services..

Lack of toilet paper in bathrooms, no water after services and lack of towels to dry your hands after using the toilet!

Spoke to manager, but nobody cares, called a regional manager JAVIER, but he too didn't seem to care.

(Massage Luxe on Volunteer Rd. Davie)

Very disappointing, as they advertise a $49 massage to new customers and send messages multiple times a week letting me know there are appointments available.

BTW, my massage therapist Kristen is FABULOUS...

Seems like they'd want to take care and keep their good clients!