Massage Life Center
Massage Life Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Massage Life Center reviews show a mixed sentiment: recent recommendation says Pick with caution. Reviewers value the diversity of services and the website, note low price level, but express dissatisfaction with customer service and owner behavior.
Positive Feedback
Customers praise the variety of services and an easy-to-use website, and many cite the low price point as a benefit.
Negative Feedback / Risk Areas
- Recurring reports of disrespectful staff and owner interactions.
- Complaints about strict missed appointment enforcement and billing tied to the membership contract.
- Several Massage Life Center customer complaints mention poor customer service and refund issues.
Key Takeaways for Future Customers
- Review the membership terms carefully before joining and note no-show fee and billing policies.
- Consider calling ahead about customer service and staff conduct or compare alternatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Massage Life Center reviews show a mixed sentiment: recent recommendation says Pick with caution. Reviewers value the diversity of services and the website, note low price level, but express dissatisfaction with customer service and owner behavior.
Positive Feedback
Customers praise the variety of services and an easy-to-use website, and many cite the low price point as a benefit.
Negative Feedback / Risk Areas
- Recurring reports of disrespectful staff and owner interactions.
- Complaints about strict missed appointment enforcement and billing tied to the membership contract.
- Several Massage Life Center customer complaints mention poor customer service and refund issues.
Key Takeaways for Future Customers
- Review the membership terms carefully before joining and note no-show fee and billing policies.
- Consider calling ahead about customer service and staff conduct or compare alternatives.
Frisco, Texas
Disrespectful Owner at colony branch
- - Missed appointments incur a charge per the membership contract.
- - Stephanie Sewell's attitude was disrespectful and degrading.
It's understandable that when you miss an appointment due to health, personal. There will be a charge, that is in the membership contract.
What is making me cancel my membership more than a year is the owner Stephanie Sewell horrible, disrespectful, degrading attitude with a positive tone to the voice. This happened twice already and that is what made me say I am done with this place. And it was for health reasons I can't control, I have been a member over a year and only twice missed my appointments. Sandi Romero is the head owner of this brand and I am wondering if anyone said anything about Stephanie's behavior?
Miss an appointment for any reason and Stephanie will let you how she could of given this appointment to any other customer who would be glad to have this spot but it was given to you instead and you messed up and now her employee can't get paid. And the nasty sunshine voice grilling into your ear, you messed up and how dare you. I got to say there there are reviews of others saying the same thing. Find it funny how the employee can't get paid when you get charged for the missed appointment as much as the membership cost that you pay every month for one session.
The staff is very nice and stephanie is going to show you a nice side of her but miss an appointment and you are mistreated with a positive voice and disrespectful words, as a loyal member and paying customer who wants to go into an environment like that to get a massage. DAY LATER UPDATE: I am glad in the process of canceling I found Hand and Stone and for about the same price I can get massage, wax and facial. They wave my application fee and the great thing is no contract. There no show fee is 20% or forfeit a credit.
They were so so nice and the fact I can use this any location in any state is amazing. they have 4.9 stars and over 600 reviews.
User's recommendation: Pick with caution
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