Massage Heights

Good morning,

I am writing today because Ive been so upset with the way this company sales process is unethical. People

In marketing, they call it the bait & switch, or a loss leader.

And this is what your sales people do. On my first massage they set me up tier 2. I had no idea theres tier 1 and tier 2. Ive been getting massages for over 30 years in my life and no one has ever used those[hrases.that.

Heres my problem with your business practices.

Maria is great. Massage was great, when I called back to make my first appointment after the payment came out of my account, explained that to get Maria. It was $12 more because she was a teir 2

I wasnt very happy but my shoulder was chronic I made an appointment Massage was great, when I called back to make my first appointment after the payment came out of my account, they didnt explained that to get Maria. It was $12 more because she was a tear too.

I wasnt very happy but my shoulder with chronic so I got a tier 1. Which was the absolute worst Massage Ive ever had in my life. I was worse off for about 10 or 12 days. And I went to someone else half the price and I got releif.

So the next Time came around and of course I paid the $12 and went to Marie again.

I did a 90 minute massage and had to pay the $12 extra for the tier 2 and $20 for the 30 minute add on. Yesterday, being my third on my contract, they said all she had was a 90 minute. So I went because I like her and I thought it was going to be $20 +12$ more. No one explained how expensive this just was.

It was $40 +18 this time, one month later. And then they had the audacity to ask for a tip. I spent $68 because I gave only10$ tip. Worst business practice ever!

I do not and will not do business with people that play the switch game and no warning of price hikes like that.

Its unethical to say the least, and it should be illegal.

Think about it, have you ever gone to get oil service with the coupon but yet you get there and they say you need this and you need that and blah blah blah you never wanna go back. You know theyre trying to rip you off thats exactly the same feeling I have with yall. Your people are not us. The place is nice Marias great.

But I cannot pay $168 for a Massage.

Please agree to cancel and let us not get ugly with each other

Good day. Cheryl Autry.

Hi,

I'm a new customer and was really excited to try massage heights , I booked a service for me and my mom so I can spend some quality time with her , unfortunately today was my appointment at 5:30 pm but I felt headache from morning and by afternoon it became worse and had to call sick . I called massage heights Carmel valley location right away and told them Im really sick and need to cancel the appointment.

The receptionist "Ally" said I have to pay the full amount or come for the appointment. I said it's not fair to your therapist if I show up. I work hard and don't want to lose my money but I cannot be unfair and let your therapist fall sick. She called me back and said she charged me the money .

I said I'm sick and I don't know how early I could have informed her coz it happened today but she disconnected my call and said not to call back. I kept calling her and then had to drive my daughter there ...she told my daughter she blocked my number from everywhere and was very disrespectful

She charged me the money and she spoke to her friend and laughed when my 14 year old was there ..I did not shout , I was not disrespectful .

I said I'm really sick and help me this one time but she laughed at us and called security on us. I have never been humiliated like this before.

She blocked my number and she charged me $80 and disrespected when I was very sick and was going through so much.

This is what your website says but you charged me $80 for no reason "We ask that in return, should you feel ill prior to any scheduled appointment that you contact your local Retreat to reschedule your appointment for a later date, without any penalty"

Please explain what did I do wrong here ...when I said sorry multiple times and asked her to help me as a friend and woman who equally works hard for her paycheck.

I have never seen such bad customer service ever before.