Massachusetts Department Of Revenue
Massachusetts Department Of Revenue Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Massachusetts Department Of Revenue reviews: users praise the website but report issues with refunds and customer interactions, with overall low price level noted.
Positive Feedback
Review authors value the Website and highlight helpful aspects of Customer service for routine tasks; the organization's price level is described as low.
Negative Feedback / Risk Areas
- Recurring refund delays and uncertainty about future filings and refunds.
- Complaints about rude phone interactions and poor customer service experiences.
- Billing and refund processing communication problems.
Key Takeaways for Future Customers
- Check refund status frequently and keep documentation ready.
- Expect variable customer service; escalate in writing if needed.
- Review customer complaints about refunds before filing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Massachusetts Department Of Revenue reviews: users praise the website but report issues with refunds and customer interactions, with overall low price level noted.
Positive Feedback
Review authors value the Website and highlight helpful aspects of Customer service for routine tasks; the organization's price level is described as low.
Negative Feedback / Risk Areas
- Recurring refund delays and uncertainty about future filings and refunds.
- Complaints about rude phone interactions and poor customer service experiences.
- Billing and refund processing communication problems.
Key Takeaways for Future Customers
- Check refund status frequently and keep documentation ready.
- Expect variable customer service; escalate in writing if needed.
- Review customer complaints about refunds before filing.
Reseda, California
I’ve never received my refund from 2024
I want my refund. I want to know is all my future filings going to get refund now that my issues are taken care of?
Boston, Massachusetts
Mass DOR customer service is the absolute WORST.
God forbid you need any questions answered, do NOT speak with Cheryl Shannon. Absolute nightmare phone call as she berated me and spoke down to me.
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