Fran S Seu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Error on order

My order confirmation is not what I ordered. I want to cancel my order. It was wrong. I ordered on line and the confirmation was not what I ordered.
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Loss:
$49

Preferred solution: Full refund

Barbara S Rxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They ghosted me

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Customer service only operates through email. No human contact. Customer service admits that I received 4 masks that were not sized properly. They are too big to wear. They informed me they do not give refunds and then disappeared. At some point they offered to replace one but I have four of the same and questioned if they could replace four with proper design and size. Havent heard from them since. Their phone number is no longer a working number.
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Do not order from this company

Rachel w Lly
map-marker Fayetteville, Arkansas

Remove charge

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order was placed by mistake. order # 320746. did not want to place this order and would appreciate it being refunded for the charge of $30.80. this is the second email I have sent in regards to this.
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Loss:
$15

Preferred solution: Price reduction

User's recommendation: If buying a mask from Masqd, beware that when filling out an order that it may complete a purchase accidentally and you will have no way to correct it. they DO NOT care about customer service and will be out of luck

Anonymous

Needed to correct wrong discount code I had entered.

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Masqd customer Svc responded quickly and made the correction and processed a refund for me. Products are on the way.
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Anonymous
map-marker Winter Garden, Florida

Still haven’t shipped

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A month later and still no mask. But they certainly charged my credit card. They dont respond to emails. On social media they delete your comment and block you from further posting. Thinking Ive been scammed.
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User's recommendation: Do not buy

Anonymous
map-marker Flint, Michigan

Did not receive 5 masks. $150.00

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Never received . They blame UPS. I blame them. It was a scam
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User's recommendation: Do not consider buying from them

1 comment
Guest

i never recieved my masks either! 3 weeks I've been waiting for my order and nothing. I've been back and forth with USPD and the company!

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