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Resolved: Appointment Questions

Update by user Sep 10, 2021

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Sep 10, 2021
Hello, I was wondering if you all took Medicaid? I used to see Ms. Martin many years ago (2013) for depression and anxiety medication and I now have Medicaid and was interested in seeing her again if possible. Is there anyway you could tell me if you all take Medicaid, particularly the WellCare plan. And if so, do you all still treat people for depression/anxiety and can I make an appointment? I have a therapist but she does not prescribe medication so she advised me to call around to some regular primary care doctors. Thanks in advace for your help!
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Resolved
ID
#2859264 Review #2859264 is a subjective opinion of poster.
Location
Wilmington, North Carolina
New Reviewer

Horrible “doctor”, Andrew. Save yourself some money and a trip.

Doctor broke patient and hippa rights after he “couldn’t figure out” what was wrong with my Dad...using him and his insurance to milk for money as he was a desperate elderly man looking for care and trusted him only to be used and abused with so many tests I cannot count for him to never receive ANYTHING from them...no meds, change in meds, prognosis, referral out to another primary (as they would lose $) ...except a bill! If you truly care about you or your loved one’s CARE than you really should go somewhere else!
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ID
#1676981 Review #1676981 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Masonboro Family Medicine

Andy Illobre and his staff are absolutely the best. I have been going to him for many years. He listens to what I say and explains things to help me. He took great care of my husband for many years as well. Much better than anyone I've ever gone to.
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ID
#1318547 Review #1318547 is a subjective opinion of poster.

Great

Never had an issue with anyone at the practice but I also respect what they have to do on a daily basis. Many of the complaints on here seem one sided and I am sure there is more to the stories.
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ID
#1230966 Review #1230966 is a subjective opinion of poster.
Location
Wilmington, North Carolina
Reason of review
Good quality

Don't trust these Physician Assistants.

I was a patient of this group for several years to my regret. I found them to be unqualified and my health did not improve because of it. They mistook my questions for criticisms and as time went on, our relationship deteriorated to the point that I sought a regular doctor who has helped me tremendously. The final straw that broke the camel's back was when I asked for an appointment 2 weeks before my regular 3 month checkup. After getting a shot for my pain, the PA told me that I could skip the regular appointment that was due in 2 weeks and to schedule another visit for 3 months. I informed Sue at the front desk and she promised to cancel the 2 week hence appointment. Apparently she forgot. In two weeks when I didn't show up for the cancelled appointment the PA was angry. A day or so later I came down what I feared was strep throat so I called for an appointment and was curtly told I would have to wait 3 weeks. I told them I really needed to see a PA and was told, "I cannot help you." They didn't remember that I had asked Sue to cancel that appointment and led the PA believe I was negligent. It was vindictive on both her part and on the PA's part because I had been a cooperative patient with this group for almost 10 years. They were icy cold to me after that so I cancelled my next appointment and never went back. They are inept, gossip about each other and other patients, incompetent and carry terrible grudges. I urge people to only use PAs when no doctor is available. There are over 250 qualified doctors in the Wilmington area. Why settle for a PA when you have great medical help by professional MDs all over Wilmington? Your health requires that you get the best medical advice possible.
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