*** Doctors

Took my son in for a simple ear infection and sat there for over 2 hours without still being seen and the Doctor was a lazy dumb *** Would rather screw with paperwork than actually take care of patients! This place sucks, they ARE NOT URGENT CARE and the Doctors are ***
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ID
#1372206 Review #1372206 is a subjective opinion of poster.
Location
Rochester, New York
New Reviewer

TERRIBLE

I would NOT recommend this place, you are better off going to emergency. They did not care in the least what was wrong with me. All they cared about was putting the $140.00 charge on my debit card, checking my vitals, and telling me to "see your primary care physician". I am new to the area, had no primary yet, about to leave the country on business for 2 weeks, and I left with nothing: no recommendation for care, no diagnosis, no prescription, not even cough syrup. Not even a suggestion as to what to do for myself. I WILL NEVER RETURN HERE. I asked to speak to a doctor versus the nurse practitioner, who refused to offer anything other than "see your primary care physician". When the doctor came in, he barely spoke English, threw his hands up in the air and yelled at me.
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ID
#1234543 Review #1234543 is a subjective opinion of poster.
Location
East Amherst, New York
Cons
  • Staff
  • Doctor
  • Nurse practitioner
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Receptionist and cleaniness

I went to the Amherst location with flu signs. Nicole the receptionist called a name that wasnt close to my first or last name and although i am of hispanic descent, my name is not. I when i asked why i hadnt been called, she gave me an irrelevant answer with an attitude. I did not appreciate this behavior, especially because i was at my best. Secondly, ive previously been to this location, and every time ive been here its always very clean. This time it looked like the room i was in, had not been cleaned in days. Not pretty at all.
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ID
#1190280 Review #1190280 is a subjective opinion of poster.
Location
East Amherst, New York
Reason of review
Poor customer service
New Reviewer

Mash Urgent Care - Doctor Review from Niagara Falls, New York

I went to.mash urgent care for a severe flair up of my lower lumbar i could barely walk i was presented by the attending physican when he entered the exam room he had in his hand a state drug sheet and was told he was not going to give me any narcotics i proceeded to try and explain my situation he never examined me he judged me immediately i told him i wanted my 65.00 co pay and would go to a real hospital with a doctor i also asked him to call my doctor he refused i filed a greivance with my insurance company and will never return am considering a lawsuit i have had brain surgery and many complications i have never taken pain killers other than tylemol its too bad the one time i was given a drug by my physiscian a year ago gave this doctor the right to label me i am infuriated that although i am sure he has to follow pain management protocol he missed the mark on me i proceeded a follow up with my regular physician and he totally agreeded with my grievance and perscribed a steriod and tramadol for my spinal flairup so their you have it i will not sit back and be treated like i belong in the masses of narcotic abusers and was never even examined i demanded my money he perscribed a muscle relaxer i would have gladley taken my money and went elsewhere i somehow believe he gave this perscription because i was going to file a greviance and he never touch or examinrd me
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ID
#938997 Review #938997 is a subjective opinion of poster.
Location
Niagara Falls, New York
Reason of review
Poor customer service
New Reviewer

Mash Urgent Care Doctor Review from Lake View, New York