Mash Urgent Care Reviews

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*** Doctors

Took my son in for a simple ear infection and sat there for over 2 hours without still being seen and the Doctor was a lazy dumb *** Would rather screw with paperwork than actually take care of patients! This place sucks, they ARE NOT URGENT CARE and the Doctors are ***
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ID
#1372206 Review #1372206 is a subjective opinion of poster.
Location
Rochester, New York
Service
Mash Urgent Care Doctor
New Reviewer

TERRIBLE

I would NOT recommend this place, you are better off going to emergency. They did not care in the least what was wrong with me. All they cared about was putting the $140.00 charge on my debit card, checking my vitals, and telling me to "see your primary care physician". I am new to the area, had no primary yet, about to leave the country on business for 2 weeks, and I left with nothing: no recommendation for care, no diagnosis, no prescription, not even cough syrup. Not even a suggestion as to what to do for myself. I WILL NEVER RETURN HERE. I asked to speak to a doctor versus the nurse practitioner, who refused to offer anything other than "see your primary care physician". When the doctor came in, he barely spoke English, threw his hands up in the air and yelled at me.
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ID
#1234543 Review #1234543 is a subjective opinion of poster.
Location
East Amherst, New York
Service
Mash Urgent Care Medical Care
Cons
  • Nurse practitioner
  • Doctor
  • Staff
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Receptionist and cleaniness

I went to the Amherst location with flu signs. Nicole the receptionist called a name that wasnt close to my first or last name and although i am of hispanic descent, my name is not. I when i asked why i hadnt been called, she gave me an irrelevant answer with an attitude. I did not appreciate this behavior, especially because i was at my best. Secondly, ive previously been to this location, and every time ive been here its always very clean. This time it looked like the room i was in, had not been cleaned in days. Not pretty at all.
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ID
#1190280 Review #1190280 is a subjective opinion of poster.
Location
East Amherst, New York
Service
Mash Urgent Care Receptionist
Reason of review
Poor customer service
New Reviewer

Mash Urgent Care - Doctor Review from Niagara Falls, New York

I went to.mash urgent care for a severe flair up of my lower lumbar i could barely walk i was presented by the attending physican when he entered the exam room he had in his hand a state drug sheet and was told he was not going to give me any narcotics i proceeded to try and explain my situation he never examined me he judged me immediately i told him i wanted my 65.00 co pay and would go to a real hospital with a doctor i also asked him to call my doctor he refused i filed a greivance with my insurance company and will never return am considering a lawsuit i have had brain surgery and many complications i have never taken pain killers other than tylemol its too bad the one time i was given a drug by my physiscian a year ago gave this doctor the right to label me i am infuriated that although i am sure he has to follow pain management protocol he missed the mark on me i proceeded a follow up with my regular physician and he totally agreeded with my grievance and perscribed a steriod and tramadol for my spinal flairup so their you have it i will not sit back and be treated like i belong in the masses of narcotic abusers and was never even examined i demanded my money he perscribed a muscle relaxer i would have gladley taken my money and went elsewhere i somehow believe he gave this perscription because i was going to file a greviance and he never touch or examinrd me
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ID
#938997 Review #938997 is a subjective opinion of poster.
Location
Niagara Falls, New York
Service
Mash Urgent Care Doctor
Reason of review
Poor customer service
New Reviewer

Mash Urgent Care Doctor Review from Lake View, New York

The company has substandard doctors with absolutely no manners whatsoever. One doctor in particular, let's call them Dr. L, has no skills whatsoever and the most caustic personality I have ever experienced. The Nurse Managers aren't any better and are totally clueless when it come to running their site. The corporation is a joke and is there for a quick buck. They are a "treat'em and street'em " company that treats their employees like second class citizens except for the MD's. If you value your health I wouldn't go there. You are better off going to Immediate Care. At least the Docs there take an interest in your care.
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ID
#852388 Review #852388 is a subjective opinion of poster.
Location
Lake View, New York
Service
Mash Urgent Care Doctor
Reason of review
Poor customer service

MASH Urgent Care Orchard Park Rip Off

NEVER EVER EVER USE THEM!!!!! I took a friend in this January who did not had insurance. The receptionist took his $140. We were called back to the room and before he even sat down, the nurse said, "We can't help you here, you need to go to the ER." She led him over to the table, sat him down, and the doctor came in and said the same thing. They took his blood pressure and blood sugar and we were off to the ER. The doctor put through a request that we get refunded. We were literally in the examining room for 2 minutes. However, MASH's board of review would not refund his money. Go somewhere else where they care more than about getting money!!!!!!
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ID
#794408 Review #794408 is a subjective opinion of poster.
Location
Orchard Park, New York
Service
Mash Urgent Care Doctor
Cons
  • Did not treat but took money
Reason of review
Pricing issue
Loss
$140
Preferred solution
Full refund
New Reviewer

Poor Quality Care at Mash Urgent Care on Sheridan Drive, Tonawanda, NY

I went there one Sunday evening because I was coughing up a lot of yellow mucus and feeling tired and weak. I was not seen by a real doctor, but rather a physician's assistant who looked like a teenager. She spent about 5 minutes with me and diagnosed me with a eustatian tube dysfunction. She then sent me home with no prescriptions. I had no health insurance so I was charged $140.00 out of pocket for this visit. The following Tuesday, I was worse so I saw my ears, nose and throat specialist who diagnosed me with an upper respiratory infection, prescribed an antibiotic and ordered an xray to rule out pneumonia. I got better. I contacted Mash and told the Clinical Director what happened and requested a refund. She told me she would give me one. She never did. I had put the charge on my credit card so I called the credit card company and filed a dispute. Mash was uncooperative with the credit card company so I can't get my money back even though I had documentation from my ears, nose and throat doctor. Mash is a rip off!
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ID
#582665 Review #582665 is a subjective opinion of poster.
Location
Tonawanda, New York
Service
Mash Urgent Care Doctor
Cons
  • Misdiagnosis
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund

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