Masco
Masco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Masco reviews show a 1.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied with product consistency and support.
Positive Feedback
Some customers report prompt repairs and successful warranty repairs for Delta faucets, with one quick technician dispatch resolving an A/C issue.
Negative Feedback / Risk Areas
- Frequent Masco customer complaints about long hold times and unreachable customer service.
- Reports of missing or damaged parts and poor quality control on cabinetry and appliances.
- Warranty promises not fulfilled and delayed replacement parts for Canadian customers.
Key Takeaways for Future Customers
- Check warranty terms and track replacement parts before purchase.
- Expect variable product quality; verify orders on delivery.
- Be prepared for extended customer service wait times when seeking support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Masco reviews show a 1.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied with product consistency and support.
Positive Feedback
Some customers report prompt repairs and successful warranty repairs for Delta faucets, with one quick technician dispatch resolving an A/C issue.
Negative Feedback / Risk Areas
- Frequent Masco customer complaints about long hold times and unreachable customer service.
- Reports of missing or damaged parts and poor quality control on cabinetry and appliances.
- Warranty promises not fulfilled and delayed replacement parts for Canadian customers.
Key Takeaways for Future Customers
- Check warranty terms and track replacement parts before purchase.
- Expect variable product quality; verify orders on delivery.
- Be prepared for extended customer service wait times when seeking support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mississauga, Ontario
Can't get through to Customer Service
I am looking for an original Delta replacement part and wanted to confirm the product number so that I can order the correct item. I waited over 20 minutes today and over 10 minutes previously on hold, and eventually hung up.
I tried the digital assistant and all I got after several tries was a message to retry entering my question.
It was a waste of my time. I ordered the product from Home Depot.
- Unknown
- Unknown
Preferred solution: Product Information
User's recommendation: Good luck trying to get through
Oakville, Ontario
Pull out spout for Delta Kitchen Faucet rusted.
Very prompt & straight to the point solution. Were extremely happy with the service provided.
In fact I was prepared to pay for replacement parts. But its free under product warranty.
User's recommendation: We’ve been using this Delta Touch Faucet for the last 20 hrs & pretty happy with the product & Service. I would recommend for those shopping for new or replacement kitchen Faucet, go for Delta.
Philadelphia, Pennsylvania
Terrible quality control
Missing 2 doors, 3 are damaged, fridge panel wrong color, forgot base cabinet, 2 doors wrong style .
Pompano Beach, Florida
A good company needs good reviews
My A/C stopped working the customer service rep Amanda put me in touch with a technician and my unit was repaired and working in a few hours.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepair parts under warranty not sent
I contacted the company Masco Canada last March to get replacement parts for a shower head. They told me at the time that they were to send parts under warranty, but since then I never received any parts.
(the order number: 590****) I sent an inquiry message each month to get an update from them and each time they told me " it should be sent by next week". I still don't have received anything, and they now ignore my messages.
I must say that their service is quite sub-standard and not at all what I expect from a serious company like Delta.
It will be soon 5 months since they were supposed to send the parts and still no news. This is ridiculous.
Preferred solution: Deliver product or service ordered
User's recommendation: for canadian customers, avoid buying DELTA items as the waranty is meaningless.
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