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My A/C stopped working the customer service rep Amanda put me in touch with a technician and my unit was repaired and working in a few hours.
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ID
#2266942 Review #2266942 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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Repair parts under warranty not sent

I contacted the company Masco Canada last March to get replacement parts for a shower head. They told me at the time that they were to send parts under warranty, but since then I never received any parts. (the order number: 590****) I sent an inquiry message each month to get an update from them and each time they told me " it should be sent by next week". I still don't have received anything, and they now ignore my messages. I must say that their service is quite sub-standard and not at all what I expect from a serious company like Delta. It will be soon 5 months since they were supposed to send the parts and still no news. This is ridiculous.

User's recommendation: for canadian customers, avoid buying DELTA items as the waranty is meaningless.

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ID
#2097654 Review #2097654 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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