map-marker Oakville, Ontario

Pull out spout for Delta Kitchen Faucet rusted.

Very prompt & straight to the point solution. Were extremely happy with the service provided. In fact I was prepared to pay for replacement parts. But its free under product warranty.
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User's recommendation: We’ve been using this Delta Touch Faucet for the last 20 hrs & pretty happy with the product & Service. I would recommend for those shopping for new or replacement kitchen Faucet, go for Delta.

map-marker Philadelphia, Pennsylvania

Terrible quality control

Missing 2 doors, 3 are damaged, fridge panel wrong color, forgot base cabinet, 2 doors wrong style .
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map-marker Pompano Beach, Florida

A good company needs good reviews

My A/C stopped working the customer service rep Amanda put me in touch with a technician and my unit was repaired and working in a few hours.
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Martin V Psk

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Verified Reviewer

Repair parts under warranty not sent

I contacted the company Masco Canada last March to get replacement parts for a shower head. They told me at the time that they were to send parts under warranty, but since then I never received any parts. (the order number: 590****) I sent an inquiry message each month to get an update from them and each time they told me " it should be sent by next week". I still don't have received anything, and they now ignore my messages. I must say that their service is quite sub-standard and not at all what I expect from a serious company like Delta. It will be soon 5 months since they were supposed to send the parts and still no news. This is ridiculous.
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Preferred solution: Deliver product or service ordered

User's recommendation: for canadian customers, avoid buying DELTA items as the waranty is meaningless.