Maryland Transportation Authority
Maryland Transportation Authority Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maryland Transportation Authority has 1.0 star from 1 review with consumers mostly dissatisfied, a 100% unfavorable rating; reviewers note poor website usability and a high price level while valuing customer service. Maryland Transportation Authority reviews highlight these trends.
Positive Feedback
Employees can be helpful in emergencies, with a cited example of an MDTA worker changing a flat tire and providing prompt roadside assistance reflecting strong customer service.
Negative Feedback / Risk Areas
- Recurring toll violations mailed late creating large civil penalties and widespread customer complaints.
- EZPass billing errors and apparent overcharges prompting demands for refunds and account reviews.
- Confusing signage and website issues that obscure toll locations and payment options.
Key Takeaways for Future Customers
- Review statements regularly and monitor EZPass charges closely.
- Keep records of mailed notices and seek refunds or dispute billing promptly through customer service.
- Expect higher fees and prepare for potential delays resolving toll disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maryland Transportation Authority has 1.0 star from 1 review with consumers mostly dissatisfied, a 100% unfavorable rating; reviewers note poor website usability and a high price level while valuing customer service. Maryland Transportation Authority reviews highlight these trends.
Positive Feedback
Employees can be helpful in emergencies, with a cited example of an MDTA worker changing a flat tire and providing prompt roadside assistance reflecting strong customer service.
Negative Feedback / Risk Areas
- Recurring toll violations mailed late creating large civil penalties and widespread customer complaints.
- EZPass billing errors and apparent overcharges prompting demands for refunds and account reviews.
- Confusing signage and website issues that obscure toll locations and payment options.
Key Takeaways for Future Customers
- Review statements regularly and monitor EZPass charges closely.
- Keep records of mailed notices and seek refunds or dispute billing promptly through customer service.
- Expect higher fees and prepare for potential delays resolving toll disputes.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tolls
- - Maryland tolls led to over 800 in civil penalties due to late fees.
- - Original citations were never mailed; notices came in one packet.
I was in Maryland for a limited amount of time some of the roads are very confusing not knowing where tolls were at. I received multiple violations in the mail all at one time totaling over 800.00 for tolls because of the late fee.
No citations have ever been sent to my address for any of these tolls until after the civil penalties all in one packet. I will not pay this amount at all this is the second time this has happened the first time same exact thing I received a letter with over 10 tolls equaling over 300 i paid it but i will not pay this at all. I was never sent the original citation and didnt even know i had citations until i just received this packet.
Either all the civil penalties are dropped or No payment will ever come from me. After researching this is a big issue in Maryland, if I don't get resolution i will submit this evidence to CNN they will love a story like this, maybe this needs nationwide attention because this is thievery!
Preferred solution: Price reduction
Dundalk, Maryland
MDTA tow truck changed my tire so I would not have to wait for Insurance company truck which would not be to site for 3 hours
- - Kenyon Greene helped on Rt. 95, changed a flat tire, saving hours waiting for a tow.
- - He was kind, polite, and a great employee.
I (Janice Keay)would like to put a "shout out" to KENYON GREENE who helped me on Rt. 95 with a flat tire.
I was going to have to wait for a tow truck from my insurance company for hours. Mr. GREENE stopped and changed my flat tire. He was kind, polite and was a great person to see when you are sitting on 95 thinking you are stuck forever.
What a great employee!
THANK YOU KENYON GREENE! Janice
EZ PASS over charges
- - EzPass deductions appear higher than charges (1.40 vs 2.80/3.80; 28/25).
- - Total overcharge: $152.50 for both vehicles; MDTA refund planned.
Okay!! ALL who use EzPass please take the time to go over your statements Looks like I will be spending the day tomorrow at MDTA getting my money back statements show $1.40 deductions however the math is WRONG way WRONG actual calculations show 2.80 being deducted... or 3.80 then a whopping 28 dollars in one case 25 dollars in another case total amount over charged to my Ex pass for both Vehicles
$152.50!!!!!!!
this is actually only statement I had gone over and wonder how much more I have lost
and how many other drivers have lost?
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