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Resolved: Poor customer care

Update by user Mar 27, 2021

Company fixed the issue and I have been provided with apology.

Original review posted by user Mar 27, 2021
Bought a brand new 46,000 dollar fifthwheel trailer on 11/28/20 from Chesaco RV had to bring it back right away for warranty issues they missed on pre delivery inspection that I paid for. The trailer has been their for 6 weeks and hasnt even been brought into the shop to repair. They called me today and told me they might get the trailer in next week to start the repairs. The excuse they keep giving me is they had a mechanic quit, theyre short handed and theyre real busy. In what world is this acceptable! I have been diagnosed with cancer and was looking forward to getting away with my wife to share some time together before things got bad. This experience has put an extreme amount of stress in our lives and we would like it to end.

User's recommendation: Beware.

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2 comments
#2003417

This complaint was not resolved and no apology was given

#2003414

This complaint was not resolved and no apology was givin

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Resolved
ID
#2477181 Review #2477181 is a subjective opinion of poster.
Location
Joppa, Maryland
Preferred solution
Fix the trailer before I Die

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