Anonymous
map-marker Abu Dhabi, Abu Dhabi

We are disappointed

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The chicken and fries taste long time cooked.not crispy at all. very disappointed. Will not order again.
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Stephanie H Pgb

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Verified Reviewer
| map-marker Oshawa, Ontario

Chipped molar

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Mary Browns - Chipped molar

Hi. I sent an email through feedback on Mary browns website yesterday but unclear if anyone will respond there as Id like a response due to the pure craziness experienced.

I had a medium tater from Mary browns in Oshawa, new location at Ritson attatched to a Mr lube. One of these taters had a rock inside of it and when I bit down it chipped my tooth. Im having pain when anything touches that spot and am going in to get a dental appointment tomorrow done to look at it and I am 100% confident that it either cracked my tooth or it chipped it, which of course is infuriating for me as I dont have the funds to cover whatever is about to come my way as Im a single mother of three and its rare I can even get take out.

Mary browns has always been my absolute favourite but this was just insane to me to experience and I am beyond upset and frustrated over it. I took photos of the rock and tater it came from for proof on top of whatever comes of this dental appointment.

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Pros:
  • Great food
Cons:
  • Rock in food

Preferred solution: Compensation and whatever else offered as this was insane and completely upsetting to say the least as it’s damaged my tooth.

User's recommendation: Be weary there may be a rock in your food.

1 comment
Guest

Potatoes come from the ground, lol , would that be the fault of the Mary Browns workers if there was a pebble found in a tatter , give me a break , lol .

Willie S Hrh

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Verified Buyer
|

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Verified Reviewer
| map-marker Fort Mcmurray, Alberta

Mary brown’s gift cards

Mary Browns - Mary brown’s gift cards
Mary Browns - Mary brown’s gift cards - Image 2
I received 2-$25.00 gift cards for Christmas, i tried to use one today, and Mary browns wouldnt accept my card.Ilive in Fort mcmurray Alberta it was the Thickwood location, now I have $50.00 for Mary browns that I cant use, why?
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Loss:
$50
Pros:
  • Chicken tastes good
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy Mary brown’s gift cards, another rip-off

shirley n Spx

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Verified Reviewer
| map-marker Acton, Ontario

Discount code

I did the tell Mary survey but I didn't receive the discount code that would be used with the next purchase. My order code is 1FCB0-004-078-****F Feb.13, 2024 04:48 PM I have always appreciated being able to get the discount with my purchase and I am hoping that you have not discontinued that discount option.
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Karin T Igl

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Verified Reviewer

Chicken was burnt and very greasy

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I could tell the oil , hasn't been change. The chicken was burnt and the skin on the chicken was soaked with grease. They put table salt over the wedges , couldn't even taste the wedges flavor. It was the worst 6pc meal I have ever had
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Loss:
$36
Pros:
  • Chicken tastes good
Cons:
  • Very expensive

Preferred solution: Full refund

User's recommendation: Check your chicken before you leave

Karin T Igl

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Verified Reviewer
| map-marker Yorkton, Saskatchewan

Chicken was burnt and very greasy

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I've been buying your chicken and taters since you opened in yorkton. Today the chicken had no flavor and was burnt. It seemed the oil wasn't changed. The taters had way to much table salt added. I've never seen tale salt added before. I live 40 minutes from yorkton, didn't realize how bad it was tell I got home. Very disappointed. Couldn't understand the cashier very well either. For the price of the 6 PC meal , we couldn't eat it.
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User's recommendation: Check your chicken before leaving the store

Izadora Wgx

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Verified Reviewer
| map-marker Abbotsford, British Columbia

Bread moldy

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We bought chicken take out and the sandwich was moldy got sick nauseous and diarrhea the rest chicken it didnt test the greatest.
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User's recommendation: Check you Oder before leaving

Makaia Rmz
map-marker Bradford, Ontario

Messed up order

Do not order from Mary Browns. They do not have a customer service department. Hi any where else instead.
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Anonymous
map-marker Tecumseh, Ontario

Faulty charge on visa

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Never ever received call back from them I left three messages Their Customer Service is for the birds.
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Anonymous
map-marker Guelph, Ontario

Complaint

I made a complaint December 26 2023 to a manager of Mary Browns. I explained my experience at a specific location and I was told there would be coupons sent to my home address. I still havent received anything and its January 19th 2024. My name is Terri Bate address 345 Sentinel Rd. #602 North York, On. M3J1V2 my phone no. 905-439-**** Thank you Terri Bate
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Anonymous
map-marker Guelph, Ontario

Complaint

I made a complaint approximately 2 1/2 weeks ago at which time I spoke to the manager over the phone. He advised me there would be coupons mailed to me asap. I have not received anything at this time. Please let me know Thanks Terri Bate
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Anonymous
map-marker Capreol, Ontario

New hanmer Ontario location

When you guys first opened up there was an awesome chicken sandwich. The last few times it was horrible. One time I went and they upsold me gravy I didn't need because the mashed potatoes already had gravy. Last time I ordered a big Mary. Got it deep fried. I can't eat deep fried food. This time we ordered 4 grilled chicken sandwich got home and found it to be spicy. They punched it in as southwest chicken. We called the store and they explained they no longer carry the grilled chicken only the spicy. It's supper time and I have 3 hungry children, totally not impressed!
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User's recommendation: Communication is key. If your going to remove something from the menu when we order it let us know.

Fawzi S Ypy

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Verified Reviewer

Complaint

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Updated by user Nov 13, 2023

Location was nice

Original review Nov 13, 2023
I bought two spicy chicken Big Mary's and they were way too salty. We had to throw the food out because of it's taste. Would not recommend and the chicken usually ends up being dry as well.
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Loss:
$11
Cons:
  • Salty

Preferred solution: Full refund

User's recommendation: Do not recommend

Chris F Wqx

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Verified Reviewer
| map-marker Cornwall, Ontario

App will not work for me

The app never works on my Android phone. I can't access the online offers. I get so frustrated, I end up going elsewhere.
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Pros:
  • Nice portions
  • Great chicken
Cons:
  • Terrible wedges

Preferred solution: An app that works with my phone.

User's recommendation: Better luck using the app than I have had.

Tammy B And

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Verified Reviewer
| map-marker Saint Catharines, Ontario

Complaint

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Mary Browns - Complaint
Went to hartzel road st catharines Ontario for first time ordered 3 piece chicken strips combo was so disappointed the fingers were not even as big as my baby finger so never will i go again so upset
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Preferred solution: Apology

User's recommendation: Never order chicken strips

Anonymous
map-marker Toronto, Ontario

Loaded gift card not recognized

Still no resolution. I've had to email 2 screenshots of the same Scan/Pay and gift card. Sue in Customer Service will not provide me name of supervisor. They don't seem to care that I"m out $30. No one from Customer service has contacted the Danforth store who is still selling defective gift cards.
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