Unhappy purchase experience with maruti competent
Hello and a good day to you , I brought a brand new swift desire from Competent Gurgaon on the 17th of September 2013 and it was the most disturbing experience ever. It clearly seems that maybe maruti has had its fill of the indian market and is not interested in treating its new customers with any respect of give them any importance. I have two other cars from tata and Chevrolet and believe me the buying experience is swell there. I was made to feel that I made and error in buying from maruti. The staff is extremely rude and egoistic , They are not interested in doing any rectification in their behaviour. Like a robot someone calls 3 days after the purchase to check how was our experience, in hearing that I am unhappy , they promise a call back but no one calls. I also mentioned that certain parts of the car were not fitted properly but no one contacted me for the rectification of the same. So the question is why buy a maruti ? when you get stronger cars with similar performance in the same price range . I would continuously tell every one by all possible means of communication , never to buy a maruti product again . I am disappointed at my purchase and am assuming that maruti , if interested in a long term business from here on , should worry about the final buyer . And for God's sake, educate your staff on customer etiquette. Vikramjeet Singh 0995836****
STANDARD AUTO AGENCIES CHEATER DEALER OF MARUTI COMPANY
To, The Officer in charge Maruti Udyog Ltd. Delhi :-Fax 011-2332**** Indore :-Fax 0731-406**** Jabalpur :-Fax 0761-404**** Sub.: Problems with the New Maruti 800AC LPG purchased from M/s Standard Auto Agencies, Jabalpur (M.P.) Dear Sir, I, Komal Narang shop.No.2 Sai Collection Prem Nagar,Madan Mahal,Jabalpur(M.P.) had purchased one new Maruti 800 AC LPG by your authorized dealer of Jabalpur M/s Standard Agencies.I have purchased a new car 800AC LPG on 28/07/09 & I have pay before 1 month but from the first day problem are coming,the back light is off.The noise in Engine very much,not running in LPG mode. When I ask Mr. Ashish Patel(Sales Executive) to check my car in LPG mode in show room,he ask me that there is no LPG in car & all is OK.and By purchasing original Maruti CD player from showroom the mechanic had cut 8 to 10 wrings fitted wise.I complained next day about this & executive ask me the car sending my driver but on 08/08/09 they ony send a mobile wan, they check my car over their only. But the problem is not small the problem is too big & the problem is the car come automatic in gas mode and after few minute come in petrol mode & in workshop they have check all wire also by removing central locking & CD player also. In these problems the driving of this car is very dangerous; the mechanics of workshop are illiterate. they are just road side mechanics, they can't find any problem in my car. Sir, from the above it is very clear that, the car is defected by Engine & as pipeline side so please change my PCS because its very dangerious.Obtaining payment of new car which is highly objectionable and for which I will go to Consumer Forum>further they are believing in selling the vehicle and not in satisfaction of consumers. Sir,I had following problems in the car as with your dealer:- Interior portion of 1.the vehicle was very dirty inside INTEROR &out side. 2.The mat of the vechicle was also very dirty. 3.The behavior of the officers/proprietor of Standard Agencies was very bad,& in your Regional office the mam who had pick my phone hold me for 30min because she is talking with his friends about party,and when talks finish she said OK I will ask your problems to seniors and cut the phone,this is the way to talk to you regular customer? Now I want that piece of 800 AC LPG new one,for which M/s Standard Aut Agencies, Jabalpur (M.P.) may kindly be advised at your end. The your officer's are very badly behave with customers,they never present in cabin.whenever try to meet them,they will wait about 4 hours,after that they are out of seat.The Mr.Vikas Saini,Mr.A.K.Pathak,Mr.Ajay Shukla,Mr.Tomar Parihar,Mr.Shailendra Singh,Mr.Atul,these all know about my problems but they only suffer me by sending me to cabin to cabin.Miss.Shabnam is also not good she always chit chat with their male friend about party,dress but she never talk about solution of my problems. Kindly note thai if I note that if I not receive new parts within 2 days from the date of this letter/fax than I have no option except to go to Consumer Forum for which the Maruti Company as well as dealer of Jabalpur M/s Standard Auto Agencies,Jabalpur(M.P.) will be fully responsible. 4.All doors are running very hard /bonut have a lot of gap/full body viberating and second gear is to hard this all problem are written in job card but not solve. And the standard agencies feel proud that they are doing 120 cars for serviceing but they dot satisfied the coustmer. The most big thing is that the senior &labour class said that your car value is 30,000/_only when I complain to mr tomar he ask me to show those people next day he take off. I think that I am cheated by standard auto or by maruti company because I have pay more than 2.50 lac if standard auto oner have no four wheeler I will gift him by my side. IF MARUTI COMPANY DON'T TAKE ANY ACTION I WILL FIRE MY CAR IN FRONT OF SHOWROOM. THIS IS LAST WARNING IN OMNI THEY DO NOT SOLVE THE PROBLEM OF MY VAN AND I HAVE SALE THAT VAN FOR LOSE OF 70,000/THOUSAND. AND I AM SENDING THIS LETTERE TO ALL DEALER OF MP&OTHER STATE .And mr parihar call me in his cabin & ask what work u r doing I said that I am in journalism line & my father have a business disturburter of luggage vip,aristocate,safari & other bag manufacturer.then he ask me to witch briefcase is good I ask him that v.i.p odyssey he ask me that the new year is coming so u r giveng me that briefcase in gift I have said that my father is handling that. So sorry I amnot able to give that brefcasebecause is costally near about 2850/-.i think this is the reason they don't take interast to service my car. Hope you will take favourable action in the matter and will direct the dealer of Jabalpur to give me better service in future & good washing.Otherwise I have to take Severior against Standard Auto Agencies,Jabalpur(M.P.) & Maruti company.this is last waring I don't take loss again. Thanking You, Komal narang Yours faithfully, KOMAL NARANG MOB -0942439****, 0942546****, 0930088**** Copy to: 1. M/s Standard Auto Agencies, Jabalpur (M.P.) 2. Indore Regional office,Marugi Udyog Ltd.,Fax0731-406**** 3.Dehli Regional office,Marugi Udyog Ltd.,Fax 011-2332**** 4.And other dealers of mp & other state.
Dehra Dun, Uttaranchal
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