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Martins Restaurants

Martins Restaurants

martinsrestaurants.com
What is your customer experience with Martins Restaurants?

Martins Restaurants Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Martins Restaurants has a 1.3 star rating from 4 reviews; Martins Restaurants reviews indicate customers are mostly dissatisfied, citing quality and service issues.

Positive Feedback

Customers praise the food and say they love the drinks when items are fresh, noting occasional past loyalty.

Negative Feedback / Risk Areas

  • Repeated reports of rude staff, long waits, and refusal of service reflect Martins Restaurants customer complaints about customer service.
  • Multiple hygiene and food quality issues, including hair in food and stale items, lead customers to request a refund.
  • Frequent reports of being overcharged or billing errors undermine trust.

Key Takeaways for Future Customers

  • Inspect food before eating and be prepared to ask for a refund if order quality or charges are incorrect.
  • Expect possible slow or unresponsive service at some locations.
  • Consider recent customer service and pricing concerns before visiting.
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Pamala M Krn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refusal of Service

Updated by user Sep 19, 2025

I was very dissatisfied with the customer service as I stated in my previous post I used to be a manager in the fast food business, and I know that the customer can be assisted at the window.

Original review Sep 13, 2025

First, let me start by saying I love Martin's. But this morning, I went through the drive-thru at the Austell location and waited for 5 minutes; no one responded, so I drove around to the window, and the cashier kept changing his headset (almost like it was not charged).

I explained to the employee that I waited, and he refused to take my order and told me to get back in line. I asked him to go ahead and take my order because I was on my way to work, and I would come inside to pay; he closed the window.

I used to work in the fast-food business, and as I recall, customer satisfaction is important, and they are always right. I also remember that once the beep goes off, you should be taking the customer's order.

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Pros:
  • Food is awesome

Preferred solution: A gift Card would be nice because I send a lot of money getting breakfast at least three times in a week.

Ramona K Etn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because the customer service was horrible the food was horrible and I was overcharged. I want my money back and Customer Service at at the corporate office acts like they don’t give a hoot.

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The girl at the drive-through snatched my drink out of my hand and was angry about me not wanting to pay for a drink price. When all I was getting was water.

I called her out on the price difference. There was a hair in my coleslaw. The coleslaw was nasty looking. The parking lot is nasty.

And obviously human resources are Customer Service is not doing anything about it. I have called them numerous times regarding this situation.

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Loss:
$20

Preferred solution: Full refund

Nydia J Mee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Mississippi

Dissatisfied with order

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I ordered food last night. When I got home, the food was not fresh.

The pupusas were hard and the tomatoes were in a bed of oil. I asked for medium well steak, but it was raw. I have high blood pressure issues, so I couldn't eat that. I tried calling, but no one answered.

Today, I came back with the receipt and the food. The manager was very rude and wouldn't listen. She wanted to talk over me.

I spent $78.00 on food and I'm very upset right now. Can someone please give me a call at 769-366-****?

View full review
Loss:
$78
Pros:
  • Love the drinks
Cons:
  • After 7pm food is old

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Marietta, Georgia

Terrible service

Contains 1 confidential file for company representatives

Avoid at costs. Restaurant was empty yet none of the 5 employees could bother to take my order after I waited 10 minutes.

Another 7 minutes wait for my 1 biscuit plate which was not even what I ordered. Then the lady who gave me my food says you should be saying youre welcome in a very rude tone.

It was pretty shocking behavior from a grown woman who seemed like the manager. I will never visit another Martins.

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User's recommendation: Do not eat here

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Hair in food ! Twice. Called number on receipt got recording said, enter code

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Contains 1 confidential file for company representatives

Have not spoken with customer service no opinion found hair in my food could not reach store about the problem

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User's recommendation: Inspect food before eating

Justin S Ium

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quality and price

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I for a long time have loved martins. Ive been a big supporter and have always given you guys as a recommendation and praised the food you guys consistently provide.

It has been a month or so since my last visit due to having a new child and being off work. I went this morning and was shocked at the price for my order but didnt mind because I know its worth it for the quality but was I wrong. The chicken in my biscuit was hard and the taste was very off. The hasbrowns have shrunk and were soggy.

This could be a one off experience but idk if Ill be back anytime soon.

Please do better. Especially with how the economy is going for the price the quality should be the same if not better especially for the price.

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Loss:
$24

Preferred solution: Full refund

User's recommendation: Be prepared to be let down

Rammy C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint on Carrollton location

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I was in this location Thursday September 14th at 10:48. The manager on duty was doing something on the register so my wait time was a few minutes.

The regular cashier I assume, was waiting to take customers orders and proceeded yo blow her nose at the register, at least I think she went over and washed her hands. When is this acceptable? I work retail now but was a Ga state food certified food handler at one time. I finally placed my order and ask for a small tea and she said what a senior tea.

She gave me my total as I was handing her my card, and I said thats not right I didnt order a small biscuit. She ran my card anyway. What kind of people do you have working that dont listen to the customers? The manager on duty said I can fix it, heck I didnt want my card ran twice!!

Listen the first time yo the order!! This isnt the first time my order has been wron, it was last week as well when my daughter and I came in.

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Anonymous
map-marker Amarillo, Texas

Martins Restaurants - Employees Review from Amarillo, Texas

I went to Martin's breakfast on Jonesboro rd. In morrow ga.

I ordered grits and a side egg. I gave a 20 dollar bill and I only got back 7 dollars. The order was $2.74 cents. I told the girl at the window.

She said I gave her a 10 dollar bill. I did not even have a ten dollar bill. I had only a 20 dollar bill. The manager at 1.30 p.m.

on Sept. 1.2014 said that it was not so. These people cheated me and I am filing a complaint. There would be no way I would go thru all of that for nothing.

The receipts that they give you does not document how much they give change for. I will never go back there.

They need people who dont lie on a job and a manager who has managerial skills. Low income.

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1 comment
Guest

Don't visit the one in Carrollton Georgia. There's this *** that comes in there named Chris Vaughan who stalks you, accuses you of being somebody else, always looking for a handout, and won't go to work

Anonymous
map-marker Amarillo, Texas

Review from Amarillo, Texas

I am going to tell people that Martins will cheat you and steal your money. This place is on jonesboro rd in Morrow ga.

This low income. People most likely make minimum wage or less. The manager need skills. My money was stolen and lied upon.

I gave 20 dollars for a 2.74 purchase and one got back 7dollars. Palin as day. People know what they give and how much is to be given back. Martins stole my money.

I want my ten dollars back. I got a refund and Martin's owe me ten dollars. I want my money back. I did not give no ten dollars.

Martins is stealing people money. Low income.

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1 comment
Guest

The corporate office number for martin's is 770-948-**** they're in Mableton,Ga contact them, then call the Atlanta BBB, then the Atlanta consumer protection agency, then they will send you a refund check in the mail

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