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Charged a recurring fee. $55 everymonth

Marti Auto - Charged a recurring fee. $55 everymonth
Original review updated by user Aug 26, 2022
If the people at Marti report bothered to answer the phone or return a call or return an email I would not have been writing this review. But since it was like pulling teeth to get my money back , I am. I ordered the $55 deluxe report. Which was basically going to come...
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3 comments
#2261194

I have known and done business with this company for 20 years... First of all, Marti Auto Works is not a reoccurring transaction, it's a onetime fee and that's it.

They do not have a monthly program what-so-ever. Marti reports are not just a "click" and send deal, they are each individually researched. The website operates 24 hours a day 7 days a week worldwide. That means while you are sleeping, someone in another country where it is daytime (yes that's a real thing) is purchasing a report.

That means that your order is not the only one in process. It takes them 5-7 days (sometimes longer) to research and send out your report. On top of that, thanks to all the awesome junk mail you get from everyone, the email provider sometimes thinks the report you are being sent is spam and files it in the junk folder. I think you bashing them without educating yourself on what really is going on behind the scenes, and basically not knowing what the *** you are talking about, is rude and uncalled for.

They gave you the money back, if they hung up on you it was probably because YOU were being rude first, which is usually the case.

But seeing that you are comparing them to Trump by "taking documents" makes me realize how stupid and uneducated of a person you really are to begin with, and now understand why this review was written. Just like how you voted for Biden based on what your tv told you to do instead of doing the research before hand, is the same reason why you bash Marti Auto Works for a reoccurring fee program THAT DOESN'T EXIST!.....clown

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ID
#3890142 Review #3890142 is a subjective opinion of poster.
Pros
  • You tell me
Cons
  • Useless info and rude customer service
Loss
$55
Preferred solution
Full refund
New Reviewer

Never received report

Purchased report the emailed report was wrong with incorrect codes, wouldn't respond to emails, then after 6 months sends email that he sent report, report was lost in post , after emailing with the issue then blocks my emails, still never confirmed that he even corrected the original complaint , got ripped off for over 300 bucks and blocked communication

User's recommendation: Poor service,

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ID
#2129071 Review #2129071 is a subjective opinion of poster.
Loss
$305
Preferred solution
Full refund

Not nice to deal with.

Ordered an elite report but they wouldn't accept buck tag info to include in the report with no good reason given other than to say if i used it, that is fraud. Made absolutely no sense. Mrs. Marti is rude and impertinent on the phone behaving in a way implying she can't be bothered with questions when someone seems to know more than her. I have ordered several reports from them and have had to deal with the same take it or leave it arrogant attitude because they are "licensed" from Ford. They are very quick to flash the "fraud" card when in fact they are the ones committing fraud! Recommend staying away from them!
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ID
#1336531 Review #1336531 is a subjective opinion of poster.

BODY TAG

STILL WAITING AFTER 6 MONTHS FOR A TAG THEY DONT CARE...JUST TELL YOU STORIES .. NOT CAR PEOPLE ANYMORE JUST GO FOR YOUR MONEY CALLED EACH MONTH ..THEY JUST CHANGE THE TIME IT TAKES NEED ANOTHER SOURCE FORD DUMP THESE PEOPLE CALLED SEVERAL TIMES SAME OLD TUNE ......JUST WAIT WILL FAST ON TAKING YOUR MONEY AND HIGH POSTAGE NO OTHER PLACE TO GO AND THEY KNOW IT FORD GET RID OF THEM NEED 100 WORDS HERE FOR SOME REASON NOT SURE WHY 100 WORDS IS LONG LONG LONG EVEN THIS SIGHT MAKES IT HARD
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ID
#1314256 Review #1314256 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Priceless Information at a Price

I've ordered reports from Marti, and yes, they take a long time and yes, they are less than I expected. But I understand that Marti can only supply information that is in the Ford database. If it isn't there, he can't make it up. And maybe it's less than you expect. And perhaps it's not what you want to hear. The tag I ordered from him was nicely made. Delivery time is long, but this isn't a huge company, and I don't know what's involved in providing this level of very personal, hands-on manual service. Can't comment on his prices because I don't know what his overhead is like and Ford doesn't license their stuff for free. If finding the selling dealer of your car and the original options isn't worth half a hundred to you, then don't buy the information or look in a magazine and guess. All in all, my contact with these guys was great, and the information they did provide can't be gotten this easily anywhere else. They were honest and they delivered. What else can you ask for? A true collector or restorer will be thankful that Marti is providing this service at this price. Thank you, guys!
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1 comment
#2042221

Agreed.