Anonymous
map-marker Brisbane, Queensland

Mart Of China - Clothing Review from Brisbane, Queensland

Sizing is completely different to what was stated on the website. All types on material should be stated and it looks completely different from the picture. I had been trying to do a refund and sent the items back months ago and when I check to see if they had arrived and they had in the first 2 weeks but were being held at a local post office, all they had to do was pick it up. Instead I have spent time waiting waiting and now I can't do anything else because the clothing is definitely in China. Then they are telling me all this *** about moving so they don't have time to look into it just now. IT HAS BEEN MONTHS
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Anonymous
map-marker Riyadh, Ar Riyad

Mart Of China - Review in Auctions and Internet Stores category from Riyadh, Ar Riyad

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Coast a lot of money to delever it fast and took almost a month and some items out of stock I refunded my money still do nothing one month again.
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Reason of review:
Problem with delivery
1 comment
jack I Qvz

Dear customer,

We are terribly sorry for what happened.

We can't offer free shipping because we have offered products at low price, it maybe a little expensive for expedited shipping but it's very fast and safe.

And the deliver time depends on shipping method used.

Can you please tell me your order number so that i can offer more information about the order to you?

You can contact with us directly here http://www.martofchina.com/support.php

Anonymous
map-marker Los Angeles, California

Mart Of China - Jacket Review from Los Angeles, California

I am very pissed, I ordered a jacket from mart of china around the 23rd of December, it is now the 13th of January and still haven't received it, I checked my tracking number they gave me it says the package never left china since the 27th of December, I'm highly *** upset and i want my *** money back! I'll never order from this scam.site again!
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Reason of review:
Problem with delivery
2 comments
Guest

Call pay pal and they will get your money back... that's what I did

jack I Qvz

Hello,

I am customer service representative from martofchina.com and i hope i can help you with this issue.

We have three shipping methods and the deliver time depends on it.

For flat rate shipping it generally takes about 15-20 working days to arrive after shipping and before shipping we also need 1-4 working days to process the order.

Hope you can understand that.

Have a nice day!

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Anonymous
map-marker South Windsor, Connecticut

Online Order Review

I ordered from Mart of china on dec. 23rd and today is January 18th and still have not received my order or a tracking number. I sent them a complaint form 3 times and no response from them. Please please don't order from them. They are the biggest scam. I guess I lost my money
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Reason of review:
Problem with delivery
Anonymous
map-marker Barcelona, Catalonia

Material Review

Very low material quality. The price od the materiales costs less than the sending tax. Some of the materiales arrived in bad condition. Spending here is a total waste of time, energy, money..everything
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Reason of review:
Bad quality
Anonymous
map-marker New Orleans, Louisiana

Where is my order?

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Hello there, I am really pissed off because I made an order of three really nice looking dresses exactly two weeks from today (11/27/14) because I wanted to look nice for Thanksgiving and I have yet to receive my order! This is absolutely ridiculous. I tried emailing them with the email address they provided but it came back to me as undeliverable, what the ***! I tried tracking my order and that was impossible. I think this site is an absolute SCAM... No more of my money to martofchina.com. I have checked on it several times but still nothing.
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Loss:
$55
Pros:
  • Site
Cons:
  • Delivery
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

In the states you can look up tracking for EMS, and you can track it on the USPS tracking. Once it leaves China until it hits the states it won't track.

jack I Qvz

Dear,

Sorry for the inconvenience caused,any time you have questions you can submit a ticket on your user center,one of our Customer Service Representative will reply your question in 1 working day.

And the deliver time depends on the shipping methods used and the distance between the 2 country.

Can you please tell me which shipping method you chose?

We sincerely hope we can help you solve the problem ASAP, so how about you submit a ticket on user center? we will check the order and update the information for you.

And you can also send email to this address: marketing@***.org

Waiting for your email . Best wishes

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Anonymous
map-marker San Mateo, California

Review from San Mateo, California

I had placed an order week back and till date I have not received any confirmation ..they have deducted amount from my account on very same day ...plz suggest me what should I do now..I want to cancel my order.
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1 comment
jack I Qvz

Dear customer,

We totally understand your feeling and you may started worrying about the order.

Firstly, if the order was paid but unconfirmed, there are 3 situations :

1. you pay with e-check-- this will be reviewed by Paypal before we get the payment so it will takes long.

2.

your shipping address is different from billing address, we may have sent your email, just check and confirm the shipping address.

3.you placed an big order so in order to make sure of the security of the order, we need more time to check it. And now, if you want to know the exact reason, please submit a ticket with us : http://www.martofchina.com/support.php

Anonymous
map-marker Naperville, Illinois

Mart Of China - Refund Policy Review from Naperville, Illinois

I have plenty of emails from them saying they will refund my money so make sure anyone that gets screwed will have a papertrail. They are willing to refund the cost of my coat which is 31$ but what about the 19.31 I paid in expedited shipping? If i do not have a new tracking number by Fri I have already talked to my credit card company and will dispute charges. They said legally the card I used was only allowed to be used in 50 states not overseas. If they send a large coat and send it expedited like I originally paid I will b satisfied and remove this review but until then I will fight for whats RIGHT
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Reason of review:
Problems with payment
Bransen Meh
map-marker North Bay, Ontario

Mart Of China - Review in Auctions and Internet Stores category

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Report them to best buissness bureau ...keep complaining they Will get eventualy fine and close
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1 comment
Guest

they are in China the bbb can't touch them. this is a scam why do you think it's all poor quality clothing?

It's made in China that's why it is all so cheaply priced. they are legally running an scam and can get away with it because it is outside the US

Anonymous
map-marker Naperville, Illinois

Mart Of China - Refund Policy Review from Naperville, Illinois

They say they will refund all my money as soon as they do I will erase any negative feedback. It should not b this hard or time consuming.
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1 comment
jack I Qvz

Dear customer,

we have solved the problems and offered the full refund after checking your pictures and now, we just hope you can keep your promise and remove the reviews.

We will really appreciate if you can remove them for us and any questions please feel free to contact with us.

Thank you in advance

Anonymous
map-marker Bronx, New York

Mart Of China - Coat Review from Bronx, New York

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I ordered one week ago 1 coat and In not received my order. What happened?
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Reason of review:
Problem with delivery
1 comment
jack I Qvz

Dear,

The fact is that we have a processing time which takes about 1-4 working days,that's why we haven't shipped the order out.

Any questions , you can contact with us in Support Center(http://www.martofchina.com/support.php), we respond the questions in 1 working day.

You can also send email to me : marketing@***.org

Please contact with us, ok??

Anonymous
map-marker Southbury, Connecticut

Mart Of China - Dress Review from Southbury, Connecticut

I order a dress it was ugly and i want my money back... I'll never order from y'all again. I just waste my money. People complain and y'all want even send your money back. You should see the dress looks like a robe... They know they are wrong for this. Looks nothing like the picture and the part for the split is awful. I want my money back. I look like somebody bout to get baptized.
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1 comment
Guest

some are good and some of its bad, the company should be shamed of its self, who ever is doing this to people should give the money back, lucky I believe in giving to charity that's what I have done, will never order or tell my friends about this company, I have had my sent and yes it has taken a long time. I have had to get some of the cloths remade.

Anonymous

You are all idiots

Wow you are all idiots. Have any of you ever ordered anything from China before? It can take FOREVER. It's just how it works. Have you seriously put any thought into where your cheap as dirt items are being sent from?!? All the way across the *** planet! Some of you complaining it's talking more than 2 weeks. Ha! You're lucky if it takes less than a month. That's how buying anything from China works. I've purchased a number of items from different Chinese ebay sellers and some of them can take upwards of 6 weeks. Cool your jets, your $6 dress will eventually get to you. Blah blah blah
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1 comment
Guest

You have bigger problems than someone complaining about shipping times.

Anonymous
map-marker Sydney, New South Wales

Dress Review

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I ordered a dress off the website and when I received it it was a different colour and did not look like the picture. I complained that I did not receive what I ordered and they told me that I was wrong and made it difficult to get a refund as I have to send it to China. Cheap and dodgy product
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Anonymous
map-marker Washington, Missouri

Positive Experience Review

After making several complaints, Martofchina has finally made me extremely happy. I've submitted several bad reviews about them because they sent me the wrong size coat and it was difficult to get ahold of someone. But they actually refunded all of my money. If you're having any problems like this, just be patient. Be sure to save all receipts and emails and they will take care of you!!
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