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As a big Marshalls customer, I had the worst customer service experience at the Encino Location in California (15945 Ventura Blvd). I was appalled and disgusted by the general manager Doug. I tried to return a $49 dollar dress, with all tags attached, and the manager...
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I didn't like
  • Horrible customer service by manager doug
#955695
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The worest customer service ever, employee are very rude. Purchased t-shirt from them found a hole in the t-shirt they didn't want to return it within the 30 days because they can't put it on floor so I have to stuck with item that was damaged before I got because they...
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Clothing being held in Clovis California store Gave clerk clothing to be picked/or held in the morning. Came back next morning all the clothing was missing and not being held. Very poor customer service. Nobody seemed to know what happened to clothing. Spent one hour...
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Anonymous
Anonymous

Improperly trained personnel

4.2
I liked
  • I love marshalls but not the way the manager treat me
I didn't like
  • Poor customer service
  • Customer service
#944859
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Short Review for April 19, 2017, Pc_exchange_policy

Marshalls
#1036568
3.1
They accused me fabricate the tags for my return even they matched with the merchandise and also with the receipt and they send me to the original store to do the return.
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Manager Treat Me Very Badly Review

Marshalls
#969010
3.3
The manager at the northern blvd store just piece me off. She was very rude. She made me felt very bad that I had to leave the store. I wish I could be treat well as I was there to buy much more than I was carrying.
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Marshalls Customer Care Review

Marshalls
#950899
3.7
The store is very affordable with great selection,however the management and staff is horrible attitude and very rude .
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Sunny Isles Management Review

Marshalls
#843622
2.7
I went to shop at the Marshalls in Sunny Isles and I saw how bad management treats its employees. I've been shopping there for years, and now I see a disaster. They treat their employees like animals. Horrible management.
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THE MANAGER ONLY HIRES HISPANICS. GO THERE YOU WILL SEE 2 WHITE, 3 BLACKS AND EVERYONE ELSE LATINOES. NEEDS MORE DIVERSITY WE SHOP AT MARSHALLS ALL THE TIME BUT WHEN YOU TRY TO ASK QUESTIONS THEY RUN AROUND TRYING TO FIND SOMEONE WHO SPEAK ENGLISH TO ANSWER. rite up...
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I liked
  • Sometimes
#938160
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Hello, I purchased a plum colored xl women shirt from "Lucy & Laurel" brand from Marshalls. I was happy to find a new fall shirt to wear. But when I wore it, it left red stains on my skin, bra, and undershirt. I rinsed the shirt with water about 3 times alot of dye...
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http://www.marshallsonline.com/store-finder/559 The Arlington Heights Marshalls management is extremely disorganized, treats the workers poorly, and does not communicate within management. They switch the employees schedules without notice, force them to work longer...
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1.5
I liked
  • Store hours
  • Variety of goods
I didn't like
  • Manager treated me
#901560
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I took a pair of cobalt blue Volcom shorts and beige slacks back for an exchange. I had not saved my receipt but I did have the a t m card I purchased both with.I was scolded very rudely by Theresa.She asked me if I had a dog or a cat. I said yes I do..why? she said...
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Want to say thank you to the staff there today. Mary the Store Manager as usual was polite and said "Hello". Some new guy named Dan who must be new was helpful when it came to knowing where to find Media Furniture. However Vanessa the cashier maybe the best cashier in...
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I love Marshalls. I Shop there regularly and never had a problem with the merchandise or service. The sales associates and managers have always been friendly, accommodating, and professional. Sadly, there's always that one person who is not. I was at Marshalls in...
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4.5
#873866
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Marshalls - Review in Footwear and Clothing category from San Francisco, California
Yesterday, in preparation for my summer vacation, I whet in and bought some summer wear items at the Emeryville Marshalls. I didn't have time to try anything on, because I was running late to lunch with my Mom. I bought the items, that included a pair of J Crew white...
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