Marshall Retail Group
Marshall Retail Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshall Retail Group has a 1.4 star rating from 4 reviews; consumers are mostly dissatisfied with refunds, exchanges, and high price levels.
Key Takeaways for Future Customers
- Expect difficulty obtaining a refund or exchange; keep your receipt.
- Inspect purchases before leaving the store; some report receiving used items sold as new.
- Be prepared for firm return policies and reported rude customer service in some locations.
Negative Feedback / Risk Areas
- Recurring customer complaints about refused refunds and exchanges.
- Reports of rude managers and denial of returns over alleged odors or packaging reasons.
- Perception of high prices and problematic return policies in Marshall Retail Group reviews.
Positive Feedback
Some reviewers praise individual employees and note helpful staff despite broader service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshall Retail Group has a 1.4 star rating from 4 reviews; consumers are mostly dissatisfied with refunds, exchanges, and high price levels.
Key Takeaways for Future Customers
- Expect difficulty obtaining a refund or exchange; keep your receipt.
- Inspect purchases before leaving the store; some report receiving used items sold as new.
- Be prepared for firm return policies and reported rude customer service in some locations.
Negative Feedback / Risk Areas
- Recurring customer complaints about refused refunds and exchanges.
- Reports of rude managers and denial of returns over alleged odors or packaging reasons.
- Perception of high prices and problematic return policies in Marshall Retail Group reviews.
Positive Feedback
Some reviewers praise individual employees and note helpful staff despite broader service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Apd login
Necesito cambiar mi número de telefónico para poder acceder mi nuevo número es 760 317 **** muchas gracias espero tener respuesta pronto buen día
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Selling second-hand goods as new items.
- - Bought a LV bag for $2,037 at an airport store in Los Angeles.
- - Bag appeared used when I got home.
- - Refund was denied by the Marshall manager.
I visited Los Angeles and purchased an LV bag worth $2,037 from an airport store, Larchmont JCT, that is affiliated with the Marshall Retail Group. Upon returning home, my family noticed that the bag was used.
I immediately requested a refund.
The Marshall manager said they are not able to accommodate a refund. This company is nothing but a mafia.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Marshall's on Dixie hwy Louisville ky was rude to me took back a pair of pants and had the receipt and had less than a week and she told me she couldn't take them back because they had a smell to them
- - Denied a return despite a receipt, claiming a smell.
- - Was rude and made me feel stupid.
- - The pants were tried on and didn't fit.
Company fixed the issue and I have been provided with apology. They gave me a gift card
Denied return even though I have receipt because she said they had a smell I was humiliated this has never happened before I have had pants less than a week tried them on didn't fit return to bag she was rude and made me fill stupid I didn't smell nothing this is my favorite store ever but now I'm having thoughts about it..
User's recommendation: Smell your clothes before taking back they are using all kinds of tactics to not return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
I tried to exchange the items I bought and couldn’t get anyone to call back.
- - Wants an exchange or refund for the items.
- - Found the process unacceptable.
- - The associate said exchanges/refunds would be easy, but it wasn't.
To solve my issue I want you to exchange the items I bought or get a refund. This is totally unacceptable and ridiculous.
The store associate told me it would be easy to exchange or get a refund. NOT THE CASE!!
- Deceiving
Preferred solution: Full refund
User's recommendation: Do not believe that it’s possible to exchange or get a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Refusal of refund for a purchased product at ESSENTIALS (STRAT HOTEL in Las Vegas)
- - Refund refused for opened Peppered Beef Jerky ($17.99) as non-refundable.
- - Receipt says refund within 30 days; food isn't listed as non-refundable.
I provided details to my credit card company and refuted charges as I had every right to return item of which manager refused to refund my purchase.
They did not respond to my complaint. Only one response was received and it was labeled as a "Guest" which could have come from the company as it was a sarcastic response to say the least.
I will NEVER purchase anything from this company as they do not honor their return policy as stated on the receipt. I suggest that everyone should be aware of this before purchasing anything from them.
However, the receipt indicated 'With receipt, a full refund is available within 30 days of purchase' and contained a list of non-refundable items, of which 'food' was not one. In addition, there was no sign posted in the store indicating this item was not refundable. The jerky was in a thick plastic bag, and it was evident that the package was sealed and not tampered with (no holes in bag).
I believe I am entitled to a refund as the manager was very disrespectful; his comment was, 'There was not enough space on the receipt to list food as a non-refundable item'. Believe me, there was plenty of space to include it.
Preferred solution: Full refund
User's recommendation: Make sure you want product as it probably will not ne refunded upon return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlantic City, New Jersey
Return at Carina Store in Borgata - Atlantic City
- - Purchased a Carina top for $89 on Nov 4; never worn, tags on, receipt.
- - Customer will be at Borgata Saturday and asks how to exchange the item.
I purchased a top at Carina for $89.00 on November 4th. The top has never been worn, tags are still on item and i have a receipt.
Store tells me that it is past 30 days, but I would like to exchange it for something else. Can you please help me return item.
I will be at the Borgata on Saturday.
Please tell me what I should do so I can return the item without any argument.
Thank you. Dawn
- Return policy os terrible
Preferred solution: Full refund
Concord, North Carolina
Review in Staff category from Concord, North Carolina
- - This is the worst company; favoritism hurts hard-working employees and promotions are not from within.
- - East district manager was rude to staff.
This is the worst company and it treats is great customer associate like they don't matter and pick and choose based on favoritism, gossips and overall the good employees and best ones get nothing in return for all their hard work while others slack off, always late or call out. They do not promote from within. Some of their best employees I have dealt with as a customer should be in management postions, but the company only seems to care about its profits and not the people that work for them.
The district manager for the east was rude to an employee and some other staff.
Minneapolis, Minnesota
Marshall Retail Group Manager Review
The managers there are very rude. I was told to leave because I asked for a day off. They are always putting others down.
Plainview, New York
Employee Dismissal Review
Wrongfully terminated because I witnessed an affair between the store managers at the newark locations. Seen the two on the hotel shuttle and next week im fired.
Newark, New Jersey
Marshall Retail Group Manager Review
District Manager has started affair with my wife.
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The manager gave you an answer, you just didn't like it. They don't need to explain further.
Not happy, don't go back. Enjoy your jerky!
They should honor the conditions stated on the receipt or posted in the store which they did not. I hope you never have to return a product that you purchased and if so, with your attitude, I hope you just eat the loss. As far as the jerky is concerned, I left it with Security at the hotel.
Reply to Guest 253****. I assume you are the manager as no one else would post a comment such as yours.
Please note: Your receipt is a contract between you (seller) and me the(buyer). The receipt indicates the buyer is entitled to a full refund within 30 days with a list of nonrefundable items of which food (jerky) is not one of them. The package of jerky is with Security(whom you called to get me to leave the store as you had no defense for not refunding my purchase.
Please pickup the jerky or have Security deliver it to you as I am stopping the transaction on my credit card as you broke the contract(I will pay for the other package upon receiving a new invoice from you. Have a nice day!!