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Marshall Retail Group

Marshall Retail Group

marshallretailgroup.com
What is your customer experience with Marshall Retail Group?

Marshall Retail Group Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Marshall Retail Group has 1.7 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Do not believe that it’s possible to exchange or get a refund.", "Make sure you want product as it probably will not ne refunded upon return", "Smell your clothes before taking back they are using all kinds of tactics to not return".

  • Most users ask Marshall Retail Group for the refund as a solution to their issues.

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Media from reviews

Marshall Retail Group - Marshall's on Dixie hwy Louisville ky was rude to me took back a...
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store return receipt refund items item bag manager thick plastic plastic bag
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Sofia n Tvi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Selling second-hand goods as new items.

Contains 1 confidential file for company representatives

I visited Los Angeles and purchased an LV bag worth $2,037 from an airport store, Larchmont JCT, that is affiliated with the Marshall Retail Group. Upon returning home, my family noticed that the bag was used.

I immediately requested a refund.

The Marshall manager said they are not able to accommodate a refund. This company is nothing but a mafia.

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Loss:
$2075

Preferred solution: Full refund

Resolved
Xitlaly Svx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Resolved: Marshall's on Dixie hwy Louisville ky was rude to me took back a pair of pants and had the receipt and had less than a week and she told me she couldn't take them back because they had a smell to them

Marshall Retail Group - Marshall's on Dixie hwy Louisville ky was rude to me took back a...
Contains 1 confidential file for company representatives
Updated by user Jun 12, 2024

Company fixed the issue and I have been provided with apology. They gave me a gift card

Original review May 13, 2024

Denied return even though I have receipt because she said they had a smell I was humiliated this has never happened before I have had pants less than a week tried them on didn't fit return to bag she was rude and made me fill stupid I didn't smell nothing this is my favorite store ever but now I'm having thoughts about it..

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User's recommendation: Smell your clothes before taking back they are using all kinds of tactics to not return

Gloria S Fhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, New Jersey

I tried to exchange the items I bought and couldn’t get anyone to call back.

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To solve my issue I want you to exchange the items I bought or get a refund. This is totally unacceptable and ridiculous.

The store associate told me it would be easy to exchange or get a refund. NOT THE CASE!!

View full review
Loss:
$226
Cons:
  • Deceiving

Preferred solution: Full refund

User's recommendation: Do not believe that it’s possible to exchange or get a refund.

JOHN E Mwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Refusal of refund for a purchased product at ESSENTIALS (STRAT HOTEL in Las Vegas)

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Updated by user Jun 08, 2024

I provided details to my credit card company and refuted charges as I had every right to return item of which manager refused to refund my purchase.

Updated by user Jun 01, 2024

They did not respond to my complaint. Only one response was received and it was labeled as a "Guest" which could have come from the company as it was a sarcastic response to say the least.

I will NEVER purchase anything from this company as they do not honor their return policy as stated on the receipt. I suggest that everyone should be aware of this before purchasing anything from them.

Original review May 24, 2024
The manager refused to refund a return of an opened thick plastic bag of Peppered Beef Jerky in the amount of $17.99. The reason was that he considered it food and said it was a non-refundable item.

However, the receipt indicated 'With receipt, a full refund is available within 30 days of purchase' and contained a list of non-refundable items, of which 'food' was not one. In addition, there was no sign posted in the store indicating this item was not refundable. The jerky was in a thick plastic bag, and it was evident that the package was sealed and not tampered with (no holes in bag).

I believe I am entitled to a refund as the manager was very disrespectful; his comment was, 'There was not enough space on the receipt to list food as a non-refundable item'. Believe me, there was plenty of space to include it.
View full review
Loss:
$18

Preferred solution: Full refund

User's recommendation: Make sure you want product as it probably will not ne refunded upon return

3 comments
Guest

The manager gave you an answer, you just didn't like it. They don't need to explain further.

Not happy, don't go back. Enjoy your jerky!

JOHN E Mwk
reply icon Replying to comment of Guest-2534832

They should honor the conditions stated on the receipt or posted in the store which they did not. I hope you never have to return a product that you purchased and if so, with your attitude, I hope you just eat the loss. As far as the jerky is concerned, I left it with Security at the hotel.

JOHN E Mwk
reply icon Replying to comment of JOHN E Mwk

Reply to Guest 253****. I assume you are the manager as no one else would post a comment such as yours.

Please note: Your receipt is a contract between you (seller) and me the(buyer). The receipt indicates the buyer is entitled to a full refund within 30 days with a list of nonrefundable items of which food (jerky) is not one of them. The package of jerky is with Security(whom you called to get me to leave the store as you had no defense for not refunding my purchase.

Please pickup the jerky or have Security deliver it to you as I am stopping the transaction on my credit card as you broke the contract(I will pay for the other package upon receiving a new invoice from you. Have a nice day!!

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Dawn L Cvf

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Verified Reviewer
| map-marker Atlantic City, New Jersey

Return at Carina Store in Borgata - Atlantic City

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I purchased a top at Carina for $89.00 on November 4th. The top has never been worn, tags are still on item and i have a receipt.

Store tells me that it is past 30 days, but I would like to exchange it for something else. Can you please help me return item.

I will be at the Borgata on Saturday.

Please tell me what I should do so I can return the item without any argument.

Thank you. Dawn

View full review
Loss:
$89
Cons:
  • Return policy os terrible

Preferred solution: Full refund

Anonymous
map-marker Concord, North Carolina

Review in Staff category from Concord, North Carolina

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This is the worst company and it treats is great customer associate like they don't matter and pick and choose based on favoritism, gossips and overall the good employees and best ones get nothing in return for all their hard work while others slack off, always late or call out. They do not promote from within. Some of their best employees I have dealt with as a customer should be in management postions, but the company only seems to care about its profits and not the people that work for them.

The district manager for the east was rude to an employee and some other staff.

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Reason of review:
Poor customer service
Anonymous
map-marker Minneapolis, Minnesota

Marshall Retail Group Manager Review

The managers there are very rude. I was told to leave because I asked for a day off. They are always putting others down.

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Reason of review:
Poor customer service
Anonymous
map-marker Irvington, New Jersey

Employee Dismissal Review

Wrongfully terminated because I witnessed an affair between the store managers at the newark locations. Seen the two on the hotel shuttle and next week im fired.

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Anonymous
map-marker Newark, New Jersey

Marshall Retail Group Manager Review

District Manager has started affair with my wife.

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