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Unethical business

Very rude. Only company I have ever seen that doesn't refund application fee if they don't run your information. I asked them to withdraw my application and refund. I don't understand why they can't refund even tho they did not have to pay the fees for a credit check or background check for us since I decided not to move forward. Just seems like they want to steal people's money. Update: even tho I told them not to run my report because I didn't want to continue, my credit and background was processed for no reason. Contacted them again regarding the application fee. They said they can't refund it because they already ran the application. They said they ran the application on May 5th at 11:21Am. I requested on May 4th before noon over the phone for it to not be ran and sent an email At 2:24 pm on the 4th. She stated she never received the request. So the person I spoke with is obviously incompetent In communication and they don't have accurate communication at all in the office about emails sent. So if they would have done their jobs properly, I could have been refunded before any information was processed. But due to lack of communication and ethics they will not refund me. unethical
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ID
#2560435 Review #2560435 is a subjective opinion of poster.
Location
Newport Beach, California
Loss
$135
Preferred solution
Full refund

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