Marshall Headphones
Marshall Headphones Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshall Headphones has a 2.4 star rating from 3 reviews; consumers are mostly dissatisfied. Reviewers note attractive design but report terrible customer service and high price levels. Recent comments warn against purchases when the website redirects to third party sellers.
Key Takeaways for Future Customers
- Read Marshall Headphones reviews and check the exchange, refund and cancellation policy before buying.
- Verify if the official site redirects purchases to third party sellers.
- Expect attractive products at a higher price point.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and ghosting.
- Return and exchange loopholes when directed to third party retailers.
- Reports of product failure within months.
Positive Feedback
Users praise the attractive design and long-term brand loyalty to Marshall products; reviewers value the website and stated policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshall Headphones has a 2.4 star rating from 3 reviews; consumers are mostly dissatisfied. Reviewers note attractive design but report terrible customer service and high price levels. Recent comments warn against purchases when the website redirects to third party sellers.
Key Takeaways for Future Customers
- Read Marshall Headphones reviews and check the exchange, refund and cancellation policy before buying.
- Verify if the official site redirects purchases to third party sellers.
- Expect attractive products at a higher price point.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and ghosting.
- Return and exchange loopholes when directed to third party retailers.
- Reports of product failure within months.
Positive Feedback
Users praise the attractive design and long-term brand loyalty to Marshall products; reviewers value the website and stated policies.
Media from reviews
Honeoye Falls, New York
2012 JCM 900 Limited Edition White
- - 2012 JCM 900 head with cabinet grill cloth thats slightly off color.
- - Asks to buy the grill cloth or get cleaning/bleaching advice to match the head.
Hi I purchased a 2012 JCM 900 limited edition white head in cabinet. The cabinet grill cloth is a little off color compared to the head.
I was wondering if it is possible to purchase this grill cloth from you or if you guys might be able to recommend something to clean or bleach it with to make it match the head.
Any help you can offer is greatly appreciated thank you! Love Marshall products and have used them for a long time.
My single speaker code 50 is no longer working. It is roughly 6 months old. What are my options?
I bought this thing six months ago. I was so happy to have a Marshall amplifier.
Yet, now it is simply not producing any sound.
Any suggestions? I live in Southern California in the city of Orange.
User's recommendation: So far, not good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHead replacement
- - Hurricane Ida flooded south Louisiana and ruined a Marshall JCM900.
- - I only have my guitar and ask Marshall to donate a head, used or demo.
I live in south Louisiana and hurricane ida destroyed our town, I had a Marshall jcm 900 but it was submerged in 5 feet of water! Its completely ruined!
All I have is playing guitar!
Would Marshall be willing to donate a head to me? Doesnt matter if its used or a demo, please consider thank you so much
Preferred solution: Let the company propose a solution
Loophole in Return Policy
- - Marshall directs Acton II purchases to Amazon for India.
- - Amazon does not accept returns or exchanges; Marshall stopped responding.
I went to the official Marshall website, with India selected as the country, to buy a speaker. When going to buy the Acton II speaker, the official website directs you to Amazon and does not allow purchase straight on the website for Marshall India.
After purchasing the Acton II on Amazon, I decided I wanted to exchange for an alternative model, within the return time frame. Amazon however, it turns out, does not accept returns or exchanges of speakers. I contacted Marshall about this, and they essentially told me that they cannot help since the product was not bought on the official website. After informing them that THEY DIRECTED ME TO AMAZON FOR PURCHASE, they stopped responding to me.
They have revoked my rights as a consumer with this loophole and are now ghosting the customer.
I am beyond furious. DO NOT PURCHASE FROM THIS COMPANY IF THEY DIRECT YOU TO A THIRD PARTY SITE FROM THEIR OFFICIAL WEBSITE.
- Attractive
- Terrible customer service
Preferred solution: An exchange for an alternative speaker
User's recommendation: If you cannot purchase directly from the website, do not buy from this company
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