Ameera A Beb

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Verified Reviewer
| map-marker Doha, Baladiyat Ad Dawhah

I lost an email for upgrade my reservation

I stay in Sant regis Cairo last August, And I have a problem with them, I complained to main Sant regis and they sent me email to upgrade my next trip put I lost this email and Im traveling on 12 August and want to use this offer.
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Preferred solution: I wrote already

Carla R Rxu

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Verified Reviewer
| map-marker Atlanta, Georgia

Billing

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My name is Carla Ramcharam, I stayed at the Fairfield Marriott In DallasTexas. The desk clerk charged my card for someone else's room. Upon the Hotel realizing they're mistake, I was promised the funds would be debit back immediately to my account. never happened. pls. call 404 983 ****. please help!
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User's recommendation: pay attention to transactions

Anonymous
map-marker Buxton, Maine

Worst customer service, ever - Bonvoy

After being a member for some years, I was locked out of my account. I forgot my password but was sent to auditing.

After two days, two hours, and seven emails, they could no longer help me, because despite providing the following: exact dates and location of past and future stays, name, birthdate, email account, home address, phone number, and direct emails from account (of which they "saw" and accessed while I was on the phone sending it to them), they could not help me with out my passport as a jpeg file. I sent the the image of my passport, apprehensively, both embedded in the email as well as an attachment as a jpeg, pdf, tiff, word doc, and google link. They could not open it after 6 email attempts. After someone was finally able to reverify ALL of my personal information, they were able to open the image.

However, because my required government ID - my passport - did not have my US address on it obviously), they would not allow me access to my account. The agent was confused that the passport had by birth state on it and not my home address - ummm?!

So, I further, and again, explained that I have (and do) lived in China for 5 years and only have my passport as ID. The final reply: "sorry, as you could not provide government verification of your address on file, we can no longer help you." And that was it.

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User's recommendation: Stay away or memorize every detail of your life and travels for access

Pissed C Bej

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Verified Buyer
|

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Verified Reviewer
| map-marker San Francisco, California

Overpayment

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Marriott International - Overpayment
Marriott International - Overpayment - Image 2
The reservation I did was supposed to include breakfast but I was charged for it when checking out. When I asked for an explanation I was told that there was a misunderstanding between Booking.com (where I did the reservation and the hotel) but I still had to paid. They never told me that the breakfast included was the one from the coffee shop and not from the restaurant.
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Loss:
$106
Pros:
  • Customer service at the hotel
Cons:
  • Miscommunication

Preferred solution: Full refund

User's recommendation: Ask for breakfast clarification when checking in

1 comment
Guest

why are you giving them 5 star review then? don't you understand how the rating system works? 1 start is bad service, 5 stars is excellent service.

Kendall E Zog

To tell the truth

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I was an employee hired on the 11th of may and according to the hr and housekeeping manager I applied for room attendant. Well day one started and I strayed off pulling beds for the female housekeeping not a room attendant.

I did that for the first week then I worked in the lobby cleaning wich I enjoy and did so well that was the position they said I would be doing. May 25 and I get called to the office to be told they hired someone else for the lobby position and I was to start being a room attendant the next day. From that situation I asked to be transferred wich they were not happy about and talked down on me like I owed them a favor for being there is what wat said from both hr miss Ronda and housekeeping manager Michael My time to leave is 530 its passed that time so I said I was clocking out to leave and was asked by Ronda will I be back tomorrow.

I reply I do t know then she replied well give me your shirt firing me. As I left out the office she then began telling people I quit to make me look like the bad person then called the police because I wasnt about to sit outside in the rain to wait on a Uber

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Loss:
$250
Cons:
  • Unprofessionism

Preferred solution: Justice

User's recommendation: Management cannot handle their job and there is always customers complaining about their rooms and service. Great hotel bad service

1 comment
Guest

You sound really arrogant for only being on the job two weeks. For the type of job you had, you should have behaved better.

They can find anyone to do it. Face it, if you had a specialized skill or ability you never would have taken the job.

Anonymous
map-marker Mauldin, South Carolina

Missing stays

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I'm very dissatisfied with my stay. Poor quality mattresses and the room was infested with bugs. The hotel seemed to be very under staffed. I stayed for 24 nights and was not compensated in points for my stay.
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Carla R Rxu

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Verified Reviewer
| map-marker Atlanta, Georgia

Billing

The desk clerk at Fairfield in Dallas Tx, charged my debit card to someone else. The hotel claimed they had put the money back immediately. Did not happed. I'm on a fixed income cannot afford mistakes. It's Tuesday have no money because they mistake put me in the negative with my bank.
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Loss:
$610

Preferred solution: Full refund

User's recommendation: Make sure to watch every transaction.

Anonymous
map-marker New York, New York

Customer elite care phone agents poor

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I am not sure what has happened to Marriott but the elite customer care service is poor at best on the phones. I have been trying to rectify and issue for my gold elite status for a few months and just keep getting the go around. For once it would be nice if someone could actually help rather than keep switching you from one agent to another. I have spent a lot of money over the years with Marriott and do not appreciate rudeness. It is also affecting my points balance because I am not getting the additional points for status that I am entitled to in the program. Tired and frustrated here.
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User's recommendation: Use Hilton or IHG hotels.

gregory c Cun
map-marker Glen Cove, New York

Leaving Marriott after 45 years due to Asst. Manager @ Fairfield Norfolk VA.

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FIRE ALARM BROKEN SHOWER Chet Daniels asst.manager is A LIAR he reversed changes after presenting me with a $00 Invoice on check out after two fire alarms incident and a NON WORKING SHOWER I AM NOT PAYING FOR THIS STAY!!! I called customer service and hotel I was treated like an adversary not the victim I am some one should CALL ME @ 516 456 **** Gregory Cave Thank you STAY AWAY
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Loss:
$170

Preferred solution: Full refund

User's recommendation: STAY AWAY POOR MANAGMENT

Marie-Louise H Qej

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Verified Reviewer
| map-marker Biggleswade, England

Want to get value if my rewards

Updated by user Jul 03, 2022

It has gone nowhere. I am just trying to update my personal details and find out the value of my rewards

Original review Jun 03, 2022
Was mhaggerty@***.com and am now mhennegan@***.com Want the value of my rewards please and want to update my details
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kolkata, West Bengal

Very bad experience working with Marriott

Jaisalmer Marriott did not paid my F&F amount since one year and i lost the my interest money at 10%>which i need from Marriott otherwise i will be do the full social media aware about the Marriott working culture Reached to Mr.Menon as well but not a solution so far i have received with it..
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Anonymous
map-marker Limeira, Sao Paulo

Union of accounts / transfer of rewards

Dear Sir or Madam, I have many points that are related to the e-mail ( tony@***.org ). Follow my new e-mail ( tony@***.org ). Id like to have all the points transfered to my new e-mail. Thank you and Best regards
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User's recommendation: Be patient with your requests. It looks like they don’t care much with the costumers.

mslusmom

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Verified Reviewer

Horrible experience and mistreatment by GM

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Original review Feb 05, 2022

I have been staying in Silicon Valley for the past several months. I am at a Residence Inn which is a little dated and needs updating.

To summarize: I tripped and fell on an unlit sidewalk/paver area (light was out and still is) at night which is cracked and in terrible condition injuring my shoulder (very painful!); my 3 year old SUV was destroyed by rats from the filthy, overflowing dumpster (where I have actually seen rats, but which has since been cleaned up somewhat since I complained - too late for my SUV). Damage to my vehicle is 9k. To add to the experience, I now have bed bug bites (as of 3 days ago - I think I got rid of them by washing everything I own and all the linens, but really a nasty experience and very itchy). There is more, actually much more, but I cannot possibly put it all into one review.

These are just highlights. The GM, instead of being even a little sympathetic, flippantly denies any responsibility for anything and instead is retaliating against me by now (2 days after I made the complaint) suddenly charging me for parking (when not a single long-term guest I have talked to here pays for parking). My encounters with this GM have been very, very upsetting and she is very disrespectful of my circumstances and even makes it clear that she, for whatever reason, dislikes me. I am an Ambassador Elite member and have been treated like absolute trash by this GM, as well as by Marriott's Christine Callan.

This experience has been beyond shocking and traumatic. I am now still here in CA waiting for my car repairs. These circumstances have been beyond upsetting and unsettling. I have paid over a hundred dollars out of pocket for products to repel the rats and have taken many hours off work to deal with the damage to my vehicle and because of my shoulder injury (which makes it difficult for me to type and to take care of things like cleaning out my SUV for the repairs).

I have medical bills now related to this injury, and am being told that I need injections and that the recovery could take up to a year. I am beyond appalled at the manner in which I have been treated when I have been a loyal Marriott customer and have spent tens of thousands of dollars at Marriott properties. It is really just not ok and no one seems to be concerned at all about my circumstances which are becoming increasingly overwhelming. There has been no attempt whatsoever from the GM of this hotel to help or even assist me at all in any way.

Just a bizarre and beyond upsetting experience as a whole, verging on surreal at this point. Thank you.

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Pros:
  • Predictable location

Preferred solution: Let the company propose a solution

User's recommendation: beware - they love your business until you make a complaint!

Anonymous
map-marker Fort Lauderdale, Florida

Overbooking POLICY

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I called Marriot Bonvoy and the hotel the day before we arrived at the Westin Keirland in Scottsdale to let them know we would be a late arrival between 11:30pm-12:00am for 4 nights. We were there for a meeting.

When we arrived, they admitted they were overbooked and for over an hour they didn't have any idea what to do (no competent manager to help) until I demanded to put us in one of the villas (which is away from the hotel and just a small time share with a small kitchen). They then had to move us back to the main hotel the last couple of days since guests were arriving in the villa. Although the GM was very nice and gave vouchers, it didn't make up for the inconvenience and exhaustion. Apparently, Marriott has told their employees to OVERBOOK.

I will not divulge who told us that. I am now on hold *** with Marriott since "My Activity" on my Marriott website doesn't show our hotel stay.

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Anonymous
map-marker Miami, Florida

I want to receive better service

I had a positive interaction with a hotel employee who was working at the front desk when I called. When I called back another day, the employee remembered everything about our conversation and was pleasant to deal with.

I decided to stay at that hotel - partly because of her - and called to book a reservation today.

I asked for the employee by name and was told she was in a training. The employees I spoke with instead were actually upsetting to deal with. So I called straight through to the reservations department and had more negative experiences which lasted for hours! I missed lunch as a result and finally called corporate just before they closed for the day and was told I got the retention line.

(My phone log indicates that the call reached Bethesda, MD where their corporate headquarters are located). The woman with whom I spoke made the reservation for me, a simple task that should have taken all of five minutes from the on-set. Afterwards, she wanted to connect me back to a supervisor in the reservations department, so I could tell that person what happened.

That, I explained to the person in the retention department, was HER responsibility to take care of, as shed been made aware of the situation, and I was not being paid for my time by their company.

This experience was disappointing and does not reflect well on Marriott Corporation. They need to monitor and take responsibility for the behavior of their call center employees.

I would not buy stock in this company and I would think twice about giving them

any future business.

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User's recommendation: Don’t put up with this. You are the customer - the one paying!

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