Ann B Cll

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Resolved: STAY AWAY

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Marque Medical - STAY AWAY
Marque Medical - STAY AWAY - Image 2
Updated by user Feb 18, 2020

Facility contracted me to resolve the issue immediately with promises of refund and to arrange settlement of charges.

Original review Feb 18, 2020
If I can rate the Marque Urgent Care zero(0) stars, I would! This is not your friendly doctor and the facility is full of lies! I was mistreated, given a bait and switch, just so they can have my money...apparently twice! This place is shady, underhanded, misleading liars! DO NOT TRUST THEM! They are not the right choice and they should be ashamed of themselves! I do NOT ever want to recommend this office or network to anyone I know and I'll make sure that more people will know how uncaring they are! I hope to help more people know about how insensitive my visit was, so they will know how their visit may turn out to be and hopefully it can help them better decide that the Marque Urgent Care should NEVER be first choice! Let me begin with the feedback text: I had originally received a follow-up text, asking how my experience with Marque Urgent Care was. This is where I had explained that my experience with them was unprofessional and explained the pain they had put me through, all because they wanted to squeeze that extra dollar out of me. Let me explain the initial medical issue: I had a VERY painful abscess growing by the hour and required it to be drained. When I called the Marque Urgent Care, I specifically asked if the doctor could drain a large abscess and if they had local anesthetics to do it with, since this is my third time having this in the same painful area. I said the abscess was very large and described it as the size of a kiwi. I asked if I should continue to their urgent care or go straight to ER (this was not my first rodeo and I knew time was of essence to treat for the pain). The woman on the phone said to come in, to let the doctor see it and that he has local anesthetics, so he can drain it. The waiting game: After waiting over an hour with immense pain (clearly the nurses and front reception could see me wincing from the pain; I could not sit because I was in so much pain), they finally called me to the back, for another 30 mintues. The doctor finally came in, but only for about 10 minutes to tell me he's uncomfortable to drain the abscess because it's too big and that I should go to ER. Not before he wanted to see it though and then stated that I should have gone to the ER in the first place. I told him I lived only 5 minutes away from the sharp memorial hospital ER and could have spent valuable hours waiting there, with my intense pain, but instead I was told that he could drain it and that was why I had driven 20 minutes out of my way to the Marque Urgent Care. I felt a sense of bait and switch only to have me come in to get my money instead of really caring for their patient's needs. Be a little more compassionate and understanding to their patients ailments & pains. Finishing with the feedback: After texting my follow-up to them, the next text read, that "someone will follow- up with a phone call." False promises: The office manager had called me the next day. I had explained to her, again, my horrible experience I received (almost gaining more PTSD from the recollection by reiterating my story to her), she was apologetic and almost sounded sincere. She stated that she wanted to make sure that I would give them a second chance and said that not only would she waive my visit and refund my payment, but that she would give me a credit towards my next visit making it free of charge and that she will personally notate that in my chart! I thought that was amazing and it almost restored my faith to give them another try. But something she said that made me have doubt. What LIES beneath: When I originally threatened to go to social media, she knew that I was prepared, so when ending the phone call with me, she had asked if I were to go to social media to write a positive review, but that she isn't pressing me to do so and it's up to me to help keep them positive. At that moment I replied with, "maybe I will, since you've restored my faith." But something told me to wait until things cleared. Truth is in the billing: I was prepared to write a positive review, when finally my bill came from my visit to the Marque Urgent Care. Instead of the office manager waiving my bill and refunding my visit, my insurance was charged and the CO-PAY, that I paid upon my visit, is now showing that I owe it again! How could this be? When I was there, I had to pay the co-payment to see the doctor. I had to look back on my bank statement history just to make sure, and yes! I paid it! So now the Marque Urgent Care is trying to double dip my payment! Proof be shown: I'm attaching my bill and a screen capture of my paid co-payment. I don't have to convince anyone when there evidence speaks for itself.
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Preferred solution: Full refund

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