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At the time we opened our account, we had not difficulty with the payments. However, about two years after opening the account, we experienced serious medical issues, and our living arrangements changed (unemployed child and family moved in increasing household from...
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2.0
I liked
  • Store manager
I didn't like
  • Dealing with accounts payable and or customer service
  • Failure to work with the client
#953806
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Have been trying to contact a supervisor..was married last Saturday with no help from your employees who told my husband not once but twice that they had a ring coming he had picked only to find out twice they didn't know what they were doing and that the second ring...
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#878932
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Shady business, no working security cameras. I'm an active duty military and was home from a tour overseas and came there to purchase two pair of earrings. The transaction went smoothly. I returned a pair because one of the diamonds came out and to get the other pair...
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Anonymous
Anonymous

No contact or resolution as of yet

#781393
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Short Review for December 06, 2016

Marks And Morgan Jewelers
#967998
3.1
They call every month saying I need to pay my bill when they are taking it out automatically so I end up paying twice. Also their website was mess up and they close my account with out any notice
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Marks And Morgan Jewelers Wedding Ring Review

Marks And Morgan Jewelers
#785179
1.0
I took my engraved wedding set in to get sized up. For 2 1/2 months they kept messing my rings up....loosing diamonds, loose settings, scratches, & refusing to re-engrave. It has been a nightmare. I will never go there again.
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Marks And Morgan Jewelers Charm Review

Marks And Morgan Jewelers
#740356
1.0
I will never shop there again I purchased a charm for my chain the bale was too small the salesman forced the bale on my chain I got it home and the bale broke. I ordered the charm out of the catalog and was told if the bale was too small they would get one to fix it now they are saying I had to pay more.
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Marks And Morgan Jewelers Watch Review

Marks And Morgan Jewelers
#706863
1.7
I took my watch in to get a battery and they talked me in to paying 19.95 extra for a lifetime warranty On battery and it went bad and they would not give me a new own.consumer rip off
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I was just wanted people to know how disappointed me and my husband are with Marks and Morgan. We bought a wedding ring for our 30th anniversary on August 5 2015 and in a week a diamond fell out so we took it back and they order another ( but didn't get to wear it on...
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#764706
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We had a great financing deal, so we set up auto pay. Then we got a letter in the mail saying that we were going to be sent to the creditors for lack of payment. We called and they said they tried to take the payment but the funds were not available. That alone...
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#704872
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My fiance purchased my engagement ring in October. In November we ordered our wedding rings, all 3 ring consisting of diamonds. We received them the beginning of December. After only 3 days of wearing his ring, a diamond fell out. We brought it back to the store, it...
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Anonymous
Anonymous

They are affiliated with Jared, as is Zales.... horrible service and quality all around. ..

1.0
#685418
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Brought my watch in to get a new battery, while the sales person was changing the battery he dropped the watch on the floor, when I asked him what watch he dropped, he studded and said my wife's watch, but when he handed back my watch the second hand was not moving and...
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4.4
#626650
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Ordered a Mothers ring for Wife from myself and 4 kids.Ordered 5Dec.2014. Plenty of time. Got ring in went to pick it up had a chip in the saffire stone. Visable with naked eye.They were going to send it to be fixed then decided to order a new one.Never came in.upset...
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#574441
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My husband bought me a nice set of wedding rings from Marks and Morgan 2 years ago for my 15th wedding anniversary vow renewal well in april i had taken them to get them cleaned then the sales rep told me my big diamond was loose and was going to have it sent off to...
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#494294
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Contact Marks And Morgan Jewelers

Headquarters Address:
Sterling Inc.
375 Ghent Road
Akron, OH 44333
Phone:
(800) 527-8179
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I do not suggest getting any jewelry from Marks and Morgan. Apparently, their promise back guarantee date is not a guarantee and therefore is just a date. A kind of, sorta, maybe-will-be-back-by date. This is seriously ridiculous. What's the definition of GUARANTEE...
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#477439
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