Gregg N Htb

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Verified Reviewer
| map-marker Cottonwood Heights, Utah

MANTRA Failure / delamination

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Good Day I have skiied Volkl for years, some racing and have loved the brand However, I am getting frustrated I have owned 2 Mantra M5 that delaminated the metal behind the heel binding... they were no warranteed. In spite of this I bought the M6 this year and now these have also delaminated. My local Dealer (Georg's Brian Head, UT USA) attempted to repair twice (2) but did not hold. I love the skiis but the durability has me thinking, I dont really want to switch to another brand. Will you please do something to help me resolve this ??? Thank you so much ! Gregg Neal 831-227-****
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Loss:
$2100
Pros:
  • Great ski
Cons:
  • Failure durability of mantra unusual for volkl

Preferred solution: new skiis

User's recommendation: Love the M6 but failures are gettig frustrating due to lack of Warranty help from Volkl

Louis D Yyh

Toe piece pre release Marker Duke 16's

Hello, I have a pair of one year old Marker Duke 16's mounted to Rossignol Soul 7 HD's, also one year old. I purchased a pair of Solomon QST Pro 120 PR boots this season, and had them mounted by the technicians at Powder House in Bend, Oregon. with a DIN setting of 10 to reduce the chance of pre release. I weigh 160 # and my height is 5"10". I experienced a pre release anyway ( we called it " Markering out" back in the 60's); my ski left my inner boot at a high rate of speed on a Blue run, causing a hard crash with my right arm extended out...torn upper short head of the biceps and a bruised arm. I literally watched the ski separate, and thought, "this is going to Hurt". The heel piece was closed and had not released. The separated ski was 20 + yards up the mountain. I have owned Marker Duke 16's previously, last mounted to Atomic Trackers, with zero problems in three seasons. My concern is the interface between the Marker Duke 16's and the rubber souls of the QST Pro's. I skied down and had the bindings rechecked at the Ski shop located at Mt.Bachelor. I was told the adjustment was "close". The forward pressure was increased from the heel and the DIN reduced to 9. My thought is that this boot/binding combination should not be subjected to high speed/high pressure turns. I mostly ski the trees and powder, but I ski fast going home. My expertise is Level III; I road bike long distances in good weather and participate in spin classes twice weekly in the winter. My age is 70; I have skied thought out the West and in Canada and South America. My last serious injury was a spiral fracture of my right tibia at age 16 (remember the movie "Downhill Racer"? That fracture). I would appreciate your thoughts Regards, Louis Kosta
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Bill G Ahl
map-marker Woodland, California

Poor Customer Support

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To whom it may concern: I’ve been extremely pleased with my All Mountain RTM skis. However, they recently cracked right behind the binding; I’ve skied approximately 25 times on the ski’s all on piste. I submitted a request for follow up on your website. Shockingly, there has been no reply. At this point, I have zero intent or desire to purchase another Volkl product based upon the lack of responsiveness. A reply is simple, even it’s automated. Is this how you take care of consumers?? The lack of responsiveness shows that you do not care for the recreational skier and only cater to the elite or sponsored skier. I am left no choice but to post my poor experience on social media vehicles. Regards, Bill Graham
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Loss:
$800
Pros:
  • Ski performance
Cons:
  • Customer service
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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