Markel Insurance Reviews

We thought we were covered until we presented a claim. Only to find out that the policy should have never been issued ? We emailed them no response, so we called spoke to a Mr. Conley who would not give any information, and we were told he would have someone in claims get back to us but YT

User's recommendation: Deal with a reputable insurance company.

This has been the worst claims experience i have ever had with an insurance company. The quick details- I had a Polaris RZR stolen and the insurance professional referred my case to their SIU (Special Investigations Unit- fraud investigation) because i also had a car stolen in 2000 ( yes, 18 years ago). So they say they had to do more investigation because it was suspicious i had something stolen before. Well the RZR was recovered in another state about a week after stolen. The SIU agent looked at my Bill of Sale and it showed that i purchased the RZR "new" and he called Polaris and they told him my RZR was sold 4 months before (for $22k) i actually purchased it. Therefore he is suggesting that i didn't legally own my RZR that i paid almost $30k for. its the most ridiculous payout delay i have ever heard. He doesnt understand that a dealer can get this RZR and put a bunch of aftermarket parts on it and sell it to me for a profit ... its mind boggling that this guy even has a job. Its been a month since it got stolen and still no resolution to this. I engaged an attorney last week and hopefully get something going soon. I have spent hours with these guys trying to give them every piece of info they ask for and every time i deliver they ask for something else. You hope you never have to file a claim with an insurance company but i will tell you this is the worst i have ever heard of. They are treating me like a suspect instead of a victim.