Anonymous
map-marker Boston, Massachusetts

Hotel Virginia Beach complaint

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Service was poor, General manager was rude and unprofessional. I asked for her name and a comapny # to fallow a complaint but she wont provide it to me.

My little brother left a iPad in 1 of the 5 rooms I had and after cleaning they told me there was nothing left in the room. It was Monday so the rooms were unoccupied I asked to go back in to look for the iPad, I wasnt allowed . Its sad dealing with this situation, vacation are supposed to have fun with the family but at the end I had my little brother crying for his ipad.

I know it was my brother mistake for not taking care of her stuff but its why you pay for a room to have your items in a safe place. This lady (GM) shouldnt be in charge of not business, I definitely dont recommend this place after this sad experience.

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SANDRA P Gpu

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Verified Reviewer
| map-marker Dover, Pennsylvania

MARJAC SUCKS

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MARJACS COVID 19 STATEMENT IS THAT THEY TAKE EXTRA SANITARY MEASURES ..

FILTHY ROOMS, STAINS ON WALLS, BOTH AIR CONDITIONERS GROSS AND PACKED WITH DIRT; HAD TO USE MY INHALER, BROKEN SINK / PHONE / TV, NO TP HOLDER, CABLE BOX BROKEN AND HANGING FROM WALL, TABLE BASE / CHAIRS FILTHY AND RUSTED, BALCONY CHAIRS / FLOOR NOT WIPED DOWN / SWEPT, COULDN'T USE IRON / BOARD; IT WAS CRUSTY, DISGUSTING ODOR WHICH ENDED UP BEING BLACK MOLD THAT I FOUND TWO DAYS LATER WHEN I WENT LOOKING FOR WHAT WAS CAUSING THE SMELL THAT MADE ME NAUSEATED .. MY SON &;;;; GRANDDAUGHTER COULD NOT STAY IN THE ROOM AT ALL & FROM DAY 1 HAD TO STAY WITH RELATIVE IN THE CITY ..

I LEFT TWO DAYS EARLY WHEN I COULDN'T TAKE IT ANY MORE.

NO MANAGEMENT WAS AVAILABLE SO I TOLD THE MAN EVERYTHING AND HE SAID HE WOULD ADVISE THEM.

HE SAID THEY WOULD CALL ME AND I AM STILL WAITING.

PHONE WAS NOT FIXED / REPLACED ..

TV WAS "FIXED", THEN IMMEDIATELY STOPPED WORKING & WHEN I CALLED, on my cell to the 800 number, TO THE FRONT DESK I WAS ASKED WHAT "I" DID TO IT.

FRONT DESK WAS NOTIFIED OF CONDITION OF ROOM AND I WAS NEVER ONE OFFERED ANOTHER ROOM.

I WANT MY MONEY REFUNDED!!!

SHAME I COULD ONLY INCLUDE 4 PHOTOS .. I HAVE ABOUT 10 OTHERS AND A VIDEO.

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User's recommendation: DON'T DO IT .. EVEN IF IT'S FREE .. MOLD .. FILTHY.. RUN

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