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Mariposa return policy

I recently bought my girlfriend a coat at the Courteney B.C. location of Mariposa clothing for woman. I was told by the sales person that i could return the coat, but would only get an exchange on the other item i bought. I was fine with that. When i attempted to obtain a refund for the coat, I was told that it was exchange only!. I then asked for the manager, and was put on the phone to her. Her name is Valerie. She refused a refund, and was rude to me about asking for one. She also refused to provide me with a contact person above her. With a lot of arguing, she finally gave me a phone number for the regional office in Vancouver B.C. I am trying to get satisfaction through this route. Customer satisfaction does not count for much at Mariposa's Courteney B.C. store. Apparently, management being rude to customers over the phone does.
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