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Marine Layer Reviews
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I can't underestimate the disappointment I have that the coat I ordered for my daughter back in November didn't get here before Christmas, even though the website said it would. Having said that, it's very lovely and she's keeping it despite the late arrival.
ID
Location
Greenville, South Carolina
Marine Layer is Quick to Take Your Money, Never Issues Credit!
Though the process to return an item is quite streamlined (and free), my issue is with the long lead time that it takes to receive a refund. Marine Layer received my item back on September 30, and has yet to process my refund. When I emailed their customer service they claimed it typically took 10 days (not including the 3-5 days it takes to show on your credit card)!!! They also brag that it's one of the "shortest refund lead times in retail!" Um, I've NEVER had a company take TWO FULL WEEKS to issue a credit for an item that has been received in their warehouse. Unacceptable particularly at this price point and makes me think they are trying to make their monthly numbers look as high as possible. Will never shop here again!
ID
Location
New York, New York
Reason of review
Return, Exchange or Cancellation Policy
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Marine Layer