Marine Layer
Marine Layer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marine Layer has a 1.2 star rating from 2 reviews; consumers are mostly dissatisfied and recent Marine Layer reviews warn others to avoid the brand.
Key Takeaways for Future Customers
- Expect possible delays in refunds and long processing times when returning items.
- Customer service access is limited; many customer complaints describe phone and email issues.
- Watch for order fulfillment errors and high price points compared to perceived value.
Negative Feedback / Risk Areas
- refunds and returns delayed or not issued after receipt.
- customer service unreachable or automated only.
- Missing items, wrong sizes, and late shipping for gifts.
Positive Feedback
Some customers praise product quality when items arrive as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marine Layer has a 1.2 star rating from 2 reviews; consumers are mostly dissatisfied and recent Marine Layer reviews warn others to avoid the brand.
Key Takeaways for Future Customers
- Expect possible delays in refunds and long processing times when returning items.
- Customer service access is limited; many customer complaints describe phone and email issues.
- Watch for order fulfillment errors and high price points compared to perceived value.
Negative Feedback / Risk Areas
- refunds and returns delayed or not issued after receipt.
- customer service unreachable or automated only.
- Missing items, wrong sizes, and late shipping for gifts.
Positive Feedback
Some customers praise product quality when items arrive as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Problem missing part of order
Company fixed the issue and I have been provided with apology. I think there was to be a gift card in my order allow with the product i ordered but after my complaint.
I received a digital gift card as ordered. Thank you
i donot have part of my order need someone to call me have been trying for someone to call me at 267-716-**** Lisa
Preferred solution: y
Cambridge, Massachusetts
Re-spun is a ripoff
- - I ordered online and used a Re-Spun Take Back Bag reward.
- - The item didn't fit and was returned; no refund or store credit, losing the $40 reward.
I ordered an item online and paid for it with my Re-Spun Take Back Bag reward. The item did not fit as expected, so I returned it.
I was then told that I would not receive a refund or store credit, effectively losing the $40 reward, even though I wanted to make another purchase.
This is unfair, especially considering the amount of clothes I donated to Re-Spun. I'll be sure never to purchase from them again.
User's recommendation: there are plenty of other stores out there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t have a answer on my order i made o on January 2 very disappointed with this service q d company
Worst cant talk to nobody I feel like they stole my money I work so hard for you can only talk to a answer machine
User's recommendation: Don’t ever buy from this scam company you can’ even talk to a Pearson for questions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerSent me wrong size
I ordered Saturday Beach Pant in Sand size large. Received a size small. Like the pants but will not work in this size.
Youngsville, Louisiana
Return
- - Trying to return a Christmas gift that arrived with only a receipt and no return label; seeking info on how to obtain what is needed to return.
I have been trying to gain info/tools that would enable me to return a gift item purchased for Christmas. The item arrived with only a receipt enclosed and no return label. How am I to acquire what I need to return this item?
Youngsville, Louisiana
Return
Waiting for more info/material to complete my return. So far, no rating or recommendations. Will assess when process complete.
Greenville, South Carolina
Order
- - The coat arrived late for Christmas despite a November order and the website promise, but it's lovely and the daughter is keeping it.
I can't underestimate the disappointment I have that the coat I ordered for my daughter back in November didn't get here before Christmas, even though the website said it would. Having said that, it's very lovely and she's keeping it despite the late arrival.
Holbrook, New York
Marine Layer is Quick to Take Your Money, Never Issues Credit!
- - The return process is streamlined and free.
- - Refund not processed two weeks after the Sept 30 return.
- - CS says refunds usually take 10 days plus 3–5 to post.
Though the process to return an item is quite streamlined (and free), my issue is with the long lead time that it takes to receive a refund. Marine Layer received my item back on September 30, and has yet to process my refund.
When I emailed their customer service they claimed it typically took 10 days (not including the 3-5 days it takes to show on your credit card)!!! They also brag that it's one of the "shortest refund lead times in retail!" Um, I've NEVER had a company take TWO FULL WEEKS to issue a credit for an item that has been received in their warehouse.
Unacceptable particularly at this price point and makes me think they are trying to make their monthly numbers look as high as possible. Will never shop here again!
Companies Similar to Marine Layer
Boho Beach Hut
“Ordered a dress and it went to the wrong address. I've been charged and either want my money back or...“
Platos Closet
“Ive walked in at the Southington store with two bags of sweaters, that was yesterday, it was Wednesday...“
Ryoko Rain
“Good luck getting any store credits or refunds. They'll find every stupid reason to deny a refund even...“
Baltic Born
“I regret not checking out the return policy prior to ordering. I ordered three dresses, knowing that one...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.