Marine Layer

I ordered an item online and paid for it with my Re-Spun Take Back Bag reward. The item did not fit as expected, so I returned it.

I was then told that I would not receive a refund or store credit, effectively losing the $40 reward, even though I wanted to make another purchase.

This is unfair, especially considering the amount of clothes I donated to Re-Spun. I'll be sure never to purchase from them again.

Worst cant talk to nobody I feel like they stole my money I work so hard for you can only talk to a answer machine

I ordered Saturday Beach Pant in Sand size large. Received a size small. Like the pants but will not work in this size.

I have been trying to gain info/tools that would enable me to return a gift item purchased for Christmas. The item arrived with only a receipt enclosed and no return label. How am I to acquire what I need to return this item?

Waiting for more info/material to complete my return. So far, no rating or recommendations. Will assess when process complete.

I can't underestimate the disappointment I have that the coat I ordered for my daughter back in November didn't get here before Christmas, even though the website said it would. Having said that, it's very lovely and she's keeping it despite the late arrival.

Though the process to return an item is quite streamlined (and free), my issue is with the long lead time that it takes to receive a refund. Marine Layer received my item back on September 30, and has yet to process my refund.

When I emailed their customer service they claimed it typically took 10 days (not including the 3-5 days it takes to show on your credit card)!!! They also brag that it's one of the "shortest refund lead times in retail!" Um, I've NEVER had a company take TWO FULL WEEKS to issue a credit for an item that has been received in their warehouse.

Unacceptable particularly at this price point and makes me think they are trying to make their monthly numbers look as high as possible. Will never shop here again!