New Reviewer

Terrible customer service after hours

There is not one person to speak with if you have any issue after hours. Our account became locked because of an e-mail issue-which is a question to us as nothing has changed and they had the correct e-mail. Bottom line- we could not access our account to monitor or move money- could not get anyone to help us as they are closed. I guess if you are an employee- that is great. If you are a customer- inexcusable. Not the first time needed assistance "after hours"- don't much care for this credit union. The ever increasing use of machines instead of people is very sad. I think we are eliminating jobs and making our banking less and less personal.
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ID
#1090015 Review #1090015 is a subjective opinion of poster.
Product
Marine Federal Credit Union Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Marine Federal Credit Union - Review in Banks category

Lorie Hartley why are you such a miserable, miserable, miserable person even though you think you are wonderful? Braggarts are you... :-( If I ever stand near you belittling a Walmart cashier again (who doesn't smile and say hi to you after being on their feet for probably 7+ hours that day) I will not be your husband and walk away embarrassed... however I will snarl at you as disrespectfully as you deserve you evil, evil person. Who do you think you are???? You have a black soul.
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ID
#504035 Review #504035 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
New Reviewer

Don't bank with Marine Federal Credit Union (MFCU)

I obtained a Marine Federal Credit Union checking account as a backup account for its convenience while serving as an active duty Marine on Quantico, VA. After I retired from the Marine Corps, I was laid off from my job and was forced to live soely off of my military pension for eleven months. During this time, I overdrew my account by 55 cents purchasing gasoline. MFCU slapped me with a $27.50 overdraft fee. When I asked them if they could waive the fee due to my fixed income situation, they refused stating that "if we did that for you then we would have to do it for everybody." So, I informed MFCU that I would not be able to pay it until the 1st of the month when I receive my retirement. Apparently, they couldn't wait. As I sent in the payment, they charged off the account shortly after I spoke to the representative. They received their $28.05 a few days later. Even though I was unemployed, I managed to keep my credit clean except for this negative entry. Though I have sent several letters requesting that they overlook the 55 cent mistake, they are content with marring my credit for 7 years as if $27.50 from an unemployed veteran wasn't enough. Until my seven years is up and probably many mor thereafter, I will continue to warn people away from MFCU. I have never had this problem with Navy Federal Credit Union or USAA. The morale of the story is, "Don't bank with MarineFederal Credit Union."
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ID
#470406 Review #470406 is a subjective opinion of poster.

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