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Resolved: Won't honor their advertised discounts and offers

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Marie Veronique - Won't honor their advertised discounts and offers
Updated by user Dec 10, 2024

Company fixed the issue and I have been provided with apology. They issued a refund for the exact amount of the discount I should have received at check out (as advertised). They did not issue the account credit that was also advertised, but I'll continue to ask them for this.

Original review Dec 03, 2024

I have been a customer of this company for years now. They have always been significantly overpriced, but I like two of their products, so I continue to order.

In the recent holiday and Black Friday sales, they promoted a discount. However, when I went to order, the discount wasn't applied. I've sent them four emails in the last two weeks asking for customer support and have received no response back.

There is no customer support number, which is suspicious. Save your money and go elsewhere - these folks don't seem to honor their promises!

View full review
Loss:
$84
Pros:
  • Keep my skin moisturized
Cons:
  • Terrible customer service
  • Overpriced

Preferred solution: Price reduction

User's recommendation: Shop elsewhere. Not worth the money or time.

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