Anonymous
map-marker Gaithersburg, Maryland

Switch room to a 1 bedroom ocean front view

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My wife was coming with my daughter but her uncle died last night and wont be coming. I don't need a 2 bedroom anymore. I would like to switch to 1 bedroom with ocean view preferably if not another room would work with a city view
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User's recommendation: If your going to make a change do it 3 days prior but I’m the case we lapse a loved one and only wanted to switch to a 1 bedroom not 2 they blew us off

Sherika C Qdb
map-marker North Miami Beach, Florida

How can I get a refund!!!!!

This was not the experience my family & I anticipated. We booked a two bedroom suite and had no idea there would be a door and hallway separating us from our kids! We have always stayed in an apartment-style resort where everyone was in the same unit in separate bedrooms and this was not the case! In addition to that the AC was not working properly. I contacted the front desk and the sent Edgar and Diego up to service the unit but it still was not functioning properly so it was very warm at night time in this Miami heat! Then there was the hour wait for food via room service and they never had wash cloths so we had to bathe with hand towels! It was the worst! Nothing was done to accommodate us and we are very upset!
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