Marcella NYC
Marcella NYC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcella NYC has a 1.6 star rating from 3 reviews, 100% unfavorable sentiment; consumers report high price level and widespread dissatisfaction with orders and communication.
Key Takeaways for Future Customers
- Marcella NYC reviews note poor customer service and slow or missing order updates.
- Expect difficulties with refunds and the return process; keep records of transactions.
- No phone support reported; email responses may be limited or automated.
Negative Feedback / Risk Areas
- Customer complaints about missing deliveries and no communication.
- Refunds and returns handled inaccurately or delayed.
- Wrong items shipped and inability to reach a human representative.
Positive Feedback
Some reviewers mention claimed good quality clothing, but most reviews list no pros.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcella NYC has a 1.6 star rating from 3 reviews, 100% unfavorable sentiment; consumers report high price level and widespread dissatisfaction with orders and communication.
Key Takeaways for Future Customers
- Marcella NYC reviews note poor customer service and slow or missing order updates.
- Expect difficulties with refunds and the return process; keep records of transactions.
- No phone support reported; email responses may be limited or automated.
Negative Feedback / Risk Areas
- Customer complaints about missing deliveries and no communication.
- Refunds and returns handled inaccurately or delayed.
- Wrong items shipped and inability to reach a human representative.
Positive Feedback
Some reviewers mention claimed good quality clothing, but most reviews list no pros.
Media from reviews
Chicago, Illinois
Have not received updates on order
Update on my order. Order # Q38NY2Z6H.
email raiment.praise@***.com. Boerum sweatshirt in black. Your company has not updated on order.
I request a refund if no response in 48 hours. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
RIP OFF - Inaccurate refund when trying to return items
- - Refund amount from Lucky is far lower than paid.
- - Customer sent multiple emails with order history screenshots; the return process is terrible.
I have been back and forth via email with someone named 'Lucky,' trying to get the correct amount listed on their refund process. They are giving totals for items significantly less than what I paid for them.
I have emailed multiple times with screenshots of my order history.
Their return process is terrible, and I will never shop here again. RIP OFF.
- No pros
- Refund rip off
- Lack of phone number to call
Preferred solution: Full refund
User's recommendation: do not shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Received wrong item. No resolution
- - Ordered purple boots, received green boots in a purple box.
- - No response beyond AI-generated platitudes.
- - No way to reach a human to fix it.
I ordered a pair of purple boots. Received a pair of green ones in a box identifying them as purple.
Have gotten no response aside from AI generated platitudes. No way to reach a human to get this fixed.
Preferred solution: Price reduction
Hi Linda, This is Melanie from Marcella. Please kindly reach out to us again at support@***.com and address your email to "Hi Melanie".
I would be happy to help you here! Take care, Melanie |Marcella
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wareham, Massachusetts
Resolved: Horrible customer experience and money taken
- - No communication for 15 days; USPS shipped after 15 days; package returned to sender after 20+ days; no reparations or care from the company.
Company fixed the issue and I have been provided with product replacement. Write.
I put an order with this company, for 15 days didnt even receive any communication about the order, nothing.
Then after 15 days it finally said that it was shipping, through usps, even though I had listed my adddess right like for the hundreds of packages I receive daily,plus my phone, still with no call or communication my package was sent back to sender after I had been waiting over 20 days. And no response of reparations from the company or any care.
- Claimed good quality clothing
- Never delivers
- No communication
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from this company.
Saint-Raymond-De-Portneuf, Quebec
Problem return
Is 2 day I try to somebody help me for return a paid 39.00 Canadian for return nobody give you serviceso disappointed and never give reference for Marcella my email is
silvie.rolland@***.com
User's recommendation: Make sur you have the size
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Order#100000****58. I have tried returning this item I received last week on their return site...its saying not delivered so I cant return.
I have requested help through their support several times and no response!!!
Can someone assist me? Very disappointed with customer service.