Marcal Reviews
Marcal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcal reviews show predominantly negative sentiment from recent customers, citing product defects and poor support; recent recommendation: discontinue using marcal brand products.
Positive Feedback
Recent feedback contains no clear praise; reviewers report frustrations rather than benefits.
Negative Feedback / Risk Areas
- Frequent reports of defective napkins and paper towels with rips, bad perforations, and shedding affecting usability.
- Multiple customers describe being unable to reach support or receiving no follow-up after submitting samples, forming core Marcal customer complaints.
- A visible recommendation to discontinue using the brand reflects sustained quality and service issues.
Key Takeaways for Future Customers
- Check reviews and recent Marcal reviews before buying and consider alternatives if reliability matters.
- Document defects with photos and keep receipts to pursue refunds or replacements.
- Anticipate limited or slow responses from customer service when reporting problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcal reviews show predominantly negative sentiment from recent customers, citing product defects and poor support; recent recommendation: discontinue using marcal brand products.
Positive Feedback
Recent feedback contains no clear praise; reviewers report frustrations rather than benefits.
Negative Feedback / Risk Areas
- Frequent reports of defective napkins and paper towels with rips, bad perforations, and shedding affecting usability.
- Multiple customers describe being unable to reach support or receiving no follow-up after submitting samples, forming core Marcal customer complaints.
- A visible recommendation to discontinue using the brand reflects sustained quality and service issues.
Key Takeaways for Future Customers
- Check reviews and recent Marcal reviews before buying and consider alternatives if reliability matters.
- Document defects with photos and keep receipts to pursue refunds or replacements.
- Anticipate limited or slow responses from customer service when reporting problems.
Saint James, New York
Unable to speak to a human being. It's insane
I have called for over a week and cannot in any way shape or form speak to a god damn human being,
User's recommendation: discontinue using marcal brand products
Poor quality napkins
- - Marcal napkins arrived ripped or missing pieces.
- - Seeks compensation and asks if this is typical for recycled fiber; photos were taken.
I recently purchased a package of Marcal small steps napkins. UPC code 430******** from shop rite. Thinking this was a good idea for the environment I purchased them. Almost every napkin has a rip, pieces missing, or there is only half of a napkin. I had to get rid of most of the package. How can I serve a guest half of a napkin? This does not save the environment anything. If there is a way to submit photos, I did take some.
Is this typical for recycled fiber?
I would appreciate some type of compensation.
Judith Zucker
24 Clear field Road
Succasunna, NJ 07876
j.zucker2@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarcal Small Steps Paper Towels
- - Perforations aren’t deep; tearing pulls the roll.
- - 2-ply; plies don’t stay together and shed fragments.
- - Customer service didn’t respond.
I bought 2 cases (12 rolls each) of Marcal Small Steps Paper Towels (100% Premium Recycled) and they are TERRIBLE in my opinion. The perforations aren't deep enough and when you tear off a towel it pulls the whole roll off the holder or tears across the next towel (can't get a single towel to tear off no matter how hard I try).
They also are 2 ply and the plies don't stay together (they peel apart) and don't even think about doing windows or mirrors with them (unless you love to vacuum) because they shed little tiny rectangles of paper all over the place. I complained to Marcal and they sent me a envelope to send them a sample of the "defective" product. I sent the sample and never heard anything back from them. I emailed several days ago and still got no response.
I guess they know they sell an inferior product and just plain don't care. These paper towels have been a lesson in frustration.
Just want to let people know so they can avoid the disappointment and aggravation I went through. Wish I had the receipt, they would have went right back to Shoprite!
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I have had the same issue with the tearing off of a single towel. I purchased a 12 roll pack and will have to deal with this until they are used up.
My entire family does nothing but complain about them. ugh! Never again!
I sent an email complaining but I'm thinking I should call. I wish I could return them as well.