map-marker Saint James, New York

Unable to speak to a human being. It's insane

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I have called for over a week and cannot in any way shape or form speak to a god damn human being,
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User's recommendation: discontinue using marcal brand products


Poor quality napkins

I recently purchased a package of Marcal small steps napkins. UPC code 430******** from shop rite. Thinking this was a good idea for the environment I purchased them. Almost every napkin has a rip, pieces missing, or there is only half of a napkin. I had to get rid of most of the package. How can I serve a guest half of a napkin? This does not save the environment anything. If there is a way to submit photos, I did take some. Is this typical for recycled fiber? I would appreciate some type of compensation. Judith Zucker 24 Clear field Road Succasunna, NJ 07876 j.zucker2@***.com
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Mark Y Qch

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| map-marker Camden, New Jersey

Marcal Small Steps Paper Towels

I bought 2 cases (12 rolls each) of Marcal Small Steps Paper Towels (100% Premium Recycled) and they are TERRIBLE in my opinion. The perforations aren't deep enough and when you tear off a towel it pulls the whole roll off the holder or tears across the next towel (can't get a single towel to tear off no matter how hard I try). They also are 2 ply and the plies don't stay together (they peel apart) and don't even think about doing windows or mirrors with them (unless you love to vacuum) because they shed little tiny rectangles of paper all over the place. I complained to Marcal and they sent me a envelope to send them a sample of the "defective" product. I sent the sample and never heard anything back from them. I emailed several days ago and still got no response. I guess they know they sell an inferior product and just plain don't care. These paper towels have been a lesson in frustration. Just want to let people know so they can avoid the disappointment and aggravation I went through. Wish I had the receipt, they would have went right back to Shoprite!
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1 comment

I have had the same issue with the tearing off of a single towel. I purchased a 12 roll pack and will have to deal with this until they are used up.

My entire family does nothing but complain about them. ugh! Never again!

I sent an email complaining but I'm thinking I should call. I wish I could return them as well.

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