Marc Jacobs Reviews

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order box credit package bag bag strap melissa cannon wife customer rip
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Haven’t got my shoes

Calling to check on my order I havent received it yet and I would like to know why cause I been waiting
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ID
#3221972 Review #3221972 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Talk to someone

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New Reviewer

Stole credit card

someone stole my bankNever card information and brought something from yall and the lady said it was nothing she could do about it and that I have to take it up with my bank...smfh...she knew it was a fraud situation cause she said it was going to someone in Augusta Georgia

User's recommendation: never.

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ID
#3201020 Review #3201020 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$211
Preferred solution
Full refund

Packaging

Packaging ,hi there I recently purchased a bag off you and when the box arrived it was damaged and there was no dustbag I was wondering as this is a Christmas present could someone send me these please? If you could look at my order it is under Melissa Cannon at 22Sage close Biggleswade, Beds SG18 8WH Kind regards Melissa Cannon
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ID
#3132298 Review #3132298 is a subjective opinion of poster.
Location
Harrow, England

Place a wrong size

I will be returning the product it is the wrong size please exchange for the right size ×l thank you
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ID
#2678919 Review #2678919 is a subjective opinion of poster.
Location
Brooklyn, New York

Bag strap

I bought a bag strap online but it isnt right. I need a strap with gold edges &; this has silver. Unfortunately there was no return label in the package & I want to return it as soon as possible. What do I do??
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ID
#2540176 Review #2540176 is a subjective opinion of poster.
Location
Carlow, Carlow

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New Reviewer

My refund

When will I receive my money for my package I never received . That was cancel due to error in mailing address?!
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ID
#2503504 Review #2503504 is a subjective opinion of poster.
Loss
$490
Preferred solution
Full refund
New Reviewer

Lost zipper

hi i was gifted the snapshot DTM in sunkissed and the pull zipper fell off during the day. I have been trying to find it by looking over everything but I am scared it is lost for good. so I was hoping if there was something I could do to get a replacement for the pull zipper, since I can not find it after it fell off.
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ID
#2483821 Review #2483821 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Broken sunglasses

Im very upset That there is no way they can fix my sunglasses they are my favorite ones and they were very expensive
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ID
#1829648 Review #1829648 is a subjective opinion of poster.
Cons
  • Got nowhere
Preferred solution
Repair my glasses
New Reviewer

Marc Jacobs Sucks

I purchased a purse for my wife in December 2017, I had to return it since it did not work for my wife. That's when the nightmare started, as per there web site you must return in the original box and original packing (dumb). Also found out they are going to charge me a $20 re-stocking fee for a over $400 purse (just ripping people off). They received the purse back on 1/15/18 the credit did not appear until 1/26/18. Customer service is horrible and not nice I will never ever order anything from these people ever again, I would prefer buying a purse at Walmart over these rip off artists.
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ID
#1176677 Review #1176677 is a subjective opinion of poster.
Product
Marc Jacobs Handbag
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Let the company propose a solution

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