Marble Slab Creamery Reviews
Marble Slab Creamery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marble Slab Creamery has a 1.5 star rating based on 5 customer reviews; consumers are mostly dissatisfied with service and product consistency.
Key Takeaways for Future Customers
- Marble Slab Creamery reviews note good-tasting ice cream but inconsistent quality.
- Expect possible refusal to accept old paper gift certificates and trouble purchasing gift cards.
- Watch for long lines, skipped orders, and reported sanitation issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and rude or unresponsive staff.
- Reports of melted or improperly stored ice cream and stale cones.
- Problems redeeming gift certificates and inability of staff to sell gift cards.
- Incidents alleging discrimination and poor handling of cake orders and refunds.
Positive Feedback
Several reviewers still praise the ice cream and treats when product quality is correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marble Slab Creamery has a 1.5 star rating based on 5 customer reviews; consumers are mostly dissatisfied with service and product consistency.
Key Takeaways for Future Customers
- Marble Slab Creamery reviews note good-tasting ice cream but inconsistent quality.
- Expect possible refusal to accept old paper gift certificates and trouble purchasing gift cards.
- Watch for long lines, skipped orders, and reported sanitation issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and rude or unresponsive staff.
- Reports of melted or improperly stored ice cream and stale cones.
- Problems redeeming gift certificates and inability of staff to sell gift cards.
- Incidents alleging discrimination and poor handling of cake orders and refunds.
Positive Feedback
Several reviewers still praise the ice cream and treats when product quality is correct.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No greeting
Rep looked at me and didnt speak. I got to the counter and she proceeds to not speak or come to the counter she just looked. I walked out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
Redeeming old paper gift certificates
I have 3 separate $5 paper gift certificates. Can I get them transferred to a gift card? I tried to use them at a Marble Slab Creamery, and they wouldn't accept them.
- Great ice cream
- Would not accept my paper gift certificates
Preferred solution: Gift card for Marble Slab Creamery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Racism
- - We were skipped in line and the employee served those behind us.
- - We are Mexican and eight more people were served before another employee noticed.
My husband and I sat in the long line with everyone else, and when it finally came our turn, the employee skipped over us and went to the people behind us. I'm Mexican and everyone else in the line was not.
The people behind us, whom the employee was trying to serve before us, even told him that we were in front.
I chimed in to let him know that we were as well, and he merely looked at us and said that someone else could serve us, and continued with their order. We sat there and were passed over while eight more people went past us until another employee finally noticed what was happening and took care of our order.
Preferred solution: Full refund
User's recommendation: Do not go to marble slab
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder cake no cake
- - Ordered a cake for Saturday 3:30; none available.
- - Told to speak to a manager; no call back.
- - Spent over an hour; daughter's 18th birthday affected.
I ordered a cake Wednesday no for Saturday 330. I was there before 330 asked for my cake.
There's no cake. None ask to speak to a manager was told they'll call me not one call. I was like sir I'm need my money back cause I had to by a cake from coldstone well if there is something they can do they'll call called back 2 hr when we'll they call idk if they can do something they'll call. This was my daughters 18th birthday I spent over an hour there.
Not even a exchange because they had no cakes in the freezer all tho he did offer. I find this ridiculous it put me back for time setting up all that it was truly horrible.
User's recommendation: Go to Coldstone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service provided by 2 different employees
- - Marble Slab locations in San Antonio couldn't sell gift cards.
- - Gift cards were not available at either location.
I went to two different Marble Slab locations in San Antonio, TX to purchase gift cards. However, neither the employee on Hwy 281 nor Interstate 1604 knew how to sell gift cards. Disappointingly, I had no gift cards to give to my relatives for Christmas.
- Great treats
- No customer service
Preferred solution: Please hire employees who know how to do their job.
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Verified ReviewerUnable to find employee who knew how to sell gift cards
Went to 2 different stores in San Antonio. Tx to purchase gift cards and neither employee knew how to sell gift cards
User's recommendation: Don't bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubpar icecream and product
- - Ice cream was at improper temperature, dripping into a stale waffle cone.
- - The manager didn't see a problem; replacement offered, but it melted.
The icream was not to proper temperature as it was dripping as it was scooped into a stale waffle cone. I summoned the manager she did not see a problem. She offered another but the point was mute since all looked melted.
User's recommendation: If the icecream drips it is not to correct temperature
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, Texas
Subpar icecream and product
- - Freezers were not at the correct temperature.
- - Ice cream melted and had to be thrown away.
- - Waffle cone was stale and freezers needed defrosting.
Icecream freezer display cases were not to correct temperature. Icecream was dripping as it was scooped.
Waffle cone was stale.
I paid $20 for a cup and cone and had to throw them away. ALL of the icecream was melted and the freezers were in need of defrosting.
The ice was 2 inches thick on all sides. Probably why it was not to correct temperature.
- Usually good quality
- Franchise not to standard
Preferred solution: Full refund
User's recommendation: Check freezers every hour of the day. Don't serve if melted. It's disgusting.
Mansfield, Texas
Harassment
- - Hair found in ice cream; I alerted the shift manager.
- - They called me racist after I reported it.
- - I observed employees touching hair and poor hygiene.
Very unsanitary and nasty found hair in my ice cream and let the shift manager know and store they call me raciest because I found hair and I have let know about the hair and glove how multiple employees place hands in hair and try to take orders so I just a employee that look nicely groom and ask that person will assist with my ice cream but I was call raciest I was
A big and unprofessional and a lie because they were call out about I found hair in my ice cream so sad
User's recommendation: Unsanitary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes there is. I still have not been able to speak with corporate. I paid 40 dollars for ice cream. I am not a complainer usually but there was supposed to be yellow cake mix as well. They ran ou
I got a cake that was nothing but ice cream , when I called the guy working said they were out of yellow cake batter. He also said that he called my phone to let me know they ran of cake. Spmmm?
- Ice cream was good
Preferred solution: Price reduction
User's recommendation: Don't pay for the cake until you look it over.I should have done that but the employee read the cake details out to me exactly how we ordered it. Manager was extremely rude
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You are not entitled to a refund if you cannot afford to pay for the ice cream, get a carton from the grocery store. You eat the ice cream and pay for it. Try visiting the soup kitchen if you cannot afford to pay for the ice cream.
I doubt that it has to do with your being Mexican. You are ashamed of being Mexican.
You go Big Girl and wait for that ice cream.
So, after this alleged incident, you still proceeded to order and consume ice cream and NOW, after the fact, are asking for your money back. Hold up!
That is not how it works. You don't get to experience the "poor service" but hang around and still place an order and then want your money back.
Did you and your husband discuss this plan while standing in line? The correct thing to do would have been to have gotten out of line and voiced your complaint to the manager or best case scenario, the owner.
They did.