Anonymous
map-marker Mansfield, Texas

Harassment

Very unsanitary and nasty found hair in my ice cream and let the shift manager know and store they call me raciest because I found hair and I have let know about the hair and glove how multiple employees place hands in hair and try to take orders so I just a employee that look nicely groom and ask that person will assist with my ice cream but I was call raciest I was A big and unprofessional and a lie because they were call out about I found hair in my ice cream so sad
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User's recommendation: Unsanitary

qnvashti B

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Verified Reviewer
| map-marker Pasadena, Texas

Subpar icecream and product

Marble Slab Creamery - Subpar icecream and product
Marble Slab Creamery - Subpar icecream and product - Image 2
Icecream freezer display cases were not to correct temperature. Icecream was dripping as it was scooped. Waffle cone was stale. I paid $20 for a cup and cone and had to throw them away. ALL of the icecream was melted and the freezers were in need of defrosting. The ice was 2 inches thick on all sides. Probably why it was not to correct temperature.
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Loss:
$19
Pros:
  • Usually good quality
Cons:
  • Franchise not to standard

Preferred solution: Full refund

User's recommendation: Check freezers every hour of the day. Don't serve if melted. It's disgusting.

qnvashti B

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Verified Buyer
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Verified Reviewer
| map-marker Pasadena, Texas

Subpar icecream and product

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Marble Slab Creamery - Subpar icecream and product
Marble Slab Creamery - Subpar icecream and product - Image 2
Marble Slab Creamery - Subpar icecream and product - Image 3
The icream was not to proper temperature as it was dripping as it was scooped into a stale waffle cone. I summoned the manager she did not see a problem. She offered another but the point was mute since all looked melted.
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User's recommendation: If the icecream drips it is not to correct temperature

Paris D Zqr

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

Yes there is. I still have not been able to speak with corporate. I paid 40 dollars for ice cream. I am not a complainer usually but there was supposed to be yellow cake mix as well. They ran ou

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I got a cake that was nothing but ice cream , when I called the guy working said they were out of yellow cake batter. He also said that he called my phone to let me know they ran of cake. Spmmm?
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Loss:
$39
Pros:
  • Ice cream was good

Preferred solution: Price reduction

User's recommendation: Don't pay for the cake until you look it over.I should have done that but the employee read the cake details out to me exactly how we ordered it. Manager was extremely rude

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