Marble Slab Creamery Canada
Marble Slab Creamery Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marble Slab Creamery Canada has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Pros include a birthday complimentary ice cream. Cons: no phone contact, high price level, and unhappy customers about customer service and discounts.
Key Takeaways for Future Customers
- Check Marble Slab Creamery Canada reviews before relying on loyalty rewards.
- Expect limited phone support; app messaging may be the only channel.
- Verify coupon dates and stamp card transitions to avoid lost offers.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of phone customer service.
- Expired birthday coupons and short claim windows.
- Loyalty program changes reduced value of stamp cards and points.
- Perceived high price level and issues with discounts.
Positive Feedback
Birthday complimentary ice cream is offered as a perk.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marble Slab Creamery Canada has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Pros include a birthday complimentary ice cream. Cons: no phone contact, high price level, and unhappy customers about customer service and discounts.
Key Takeaways for Future Customers
- Check Marble Slab Creamery Canada reviews before relying on loyalty rewards.
- Expect limited phone support; app messaging may be the only channel.
- Verify coupon dates and stamp card transitions to avoid lost offers.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of phone customer service.
- Expired birthday coupons and short claim windows.
- Loyalty program changes reduced value of stamp cards and points.
- Perceived high price level and issues with discounts.
Positive Feedback
Birthday complimentary ice cream is offered as a perk.
Turn one complaint into a collective action
Etobicoke, Ontario
Bday coupon expired
- - The birthday coupon started 3 days before and ended 4 days after my birthday, expiring quickly.
- - Support is via the app only and there is no reply.
I cant even call customer office regarding the bday coupon expired in such a short time without knowing.it also started 3 days earlier and ended 4 days after my bday. I cant contact anyone except on the app . Still no one get back to me with the issue
- Bday complimentary ice cream
- I cannot contact by phone
Preferred solution: My bday coupon back on my app or email me the coupon or mail to me. Also my daughter’s too. yualysha@hotmai.com
User's recommendation: Give the customer longer dating to claim and don’t start so early. Phone line for customer service is very important too.
Mississauga, Ontario
Update my complaint
- - 360 points for 9 stamp cards, but only 4 cones.
- - Stamp cards ended; stamps equal 5 points in the app; customer asks for 9 free cones.
We have been talking to Jay Hickey, Franchise Buisiness Consultant of Marble SlabCreamery from Galgary.
He only agreed to give me the 360 point for 9 stamp cards (9 stamp cards x 8 stamp each card, 1 stamp equal to 5 points, total: 9 cards x 8 stamps x 5 points = 360 points), however the value of 360 points equal to C$36. For this value, I can only get only 4 small cones at $7.59 plus tax each instead of 9 free cones.
His explanation is below:
Quote
We have transitioned away from the use of stamp cards and had prominently displayed messages on our in-store menu boards leading up to the phase-out date of December 31, 2023, to communicate this change.
Following this transition, each stamp now equates to 5 points within the mobile application.
Unquote
I responds below
As I mentioned before, I would like to have my 9 free cone ice-cream back. You only give me 360 points that equals C$36.00. For a small cone, it costs $7.59 plus tax=C$8.58, I can only get 4 free cones using 360 points instead of 9 free cone ice-cream. I would like to have 9 free cone ice-cream instead of 4.
Please be aware that I have never got any notice or email from your store and neither have your apps nor be in your store for a while. I totally did not know about the transition away from the use of stamp cards until lately I visited your store to buy a birthday card.
I would appreciate it if you could grant me back 9 free cone ice-cream and look forward to hearing a positive reply promptly from you.
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