Marathon Sports
Marathon Sports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marathon Sports has a 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 80% unfavorable and 20% positive. Reviews cite bad service, high price level, website and customer service failures, and frequent requests for refund or return assistance.
Key Takeaways for Future Customers
- Read Marathon Sports reviews before ordering and verify return policy.
- Request a return label by email and confirm shipping timelines.
- Expect limited phone support; use email for tracking refunds or gift card issues.
Negative Feedback / Risk Areas
- Return and refund delays or store credit instead of refund.
- Poor or unavailable customer service and nonworking returns portal.
- Wrong or late shipping and gift card delivery problems.
- Reports of used items sent and difficulty getting exchanges.
Positive Feedback
One reviewer praised an extraordinarily prompt, professional response with a return label and quick exchange handling.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marathon Sports has a 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 80% unfavorable and 20% positive. Reviews cite bad service, high price level, website and customer service failures, and frequent requests for refund or return assistance.
Key Takeaways for Future Customers
- Read Marathon Sports reviews before ordering and verify return policy.
- Request a return label by email and confirm shipping timelines.
- Expect limited phone support; use email for tracking refunds or gift card issues.
Negative Feedback / Risk Areas
- Return and refund delays or store credit instead of refund.
- Poor or unavailable customer service and nonworking returns portal.
- Wrong or late shipping and gift card delivery problems.
- Reports of used items sent and difficulty getting exchanges.
Positive Feedback
One reviewer praised an extraordinarily prompt, professional response with a return label and quick exchange handling.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Monica, California
Return and Exchange Re Order #416130
- - Saucony Triumph 23, black/white, 10.5W (2E).
- - Too short; wants 11W (2E) or 11.5W (2E).
- - Return portal not working; requests email label and swap.
Dear Marathon,
I received this pair of black/white Saucony Triumph 23 shoes in size 10.5/Wide (2E) today. That is my usual size in the many Sauconys I've owned.
Unfortunately, the shoe is too short. I need a size 11/Wide (2E). Assuming you have or can obtain a pair in this size, I'd like to return yours and receive the larger one.
Unfortunately, your online returns portal is not working on my computer. I'd like to ship the pair I have back via UPS, FedEx (preferably), or any other label you send me. I have the original boxes and materials. Is it possible for you to send me a label for return shipping via email, and then send me the same shoe (and color) 11/Wide (2E)?
If you don't have 11/Wide (2E), then a 11.5/Wide (2E) may well fit as the existing shoe is quite tight. Thanks for your immediate attention to this matter.
- Please see above
Preferred solution: An exchange for a larger shoes
User's recommendation: Marathon replied lightning fast to my email, despite the later hour on the East Coast. They immediately agree to my request for a larger shoe size of the identical style/color shoe and confirmed one was in stock. They also sent me a label for my return of the Saucony shoes that were too small. The label was affixed and the box was downstairs in minutes for pickup tomorrow. Though I don't have the substitute shoes yet, Marathon's response was extraordinarily professional, prompt and efficient by any standard. What a pleasure with which to do business!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Homestead, Florida
Wrong date on return label
Wrong dates on return label post office will not take it? Can you please send me an upto date return lable
- Hard to return a product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund was issued as a store credit exactly opposite of my request.
- - Order for Hoka shoes over $100, but received a used pair.
- - Refund issued as a gift card instead of original payment, no customer service phone.
It was an absolutely hellacious and horrid experience! Out of the literal thousands of online sellers I could purchase a particular brand and style of sneaker from, I chose marathon sports.
The biggest shopping mistake I have made online, ever. I ordered a brand new pair of sneakers well over $100, and they shipped me a used pair.There is no telephone contact number directly to a customer service line. Another irritation. I got the runaround between the Connecticut store in old Saybrook and the online customer service helpdesk via email only.After finally making connection with somebody that could help with the situation, I was asked if I would like credit back to my original payment method or store credit, to which I replied, refund back to original payment method.
Days later I received an email from marathon sports stating that they issued me a store gift card and it was ready to be usedI then had to contact them again, through much aggravation of course… And finally got somebody to switch it over to refunding to my original payment method.A very dissatisfying, disheartening, aggravating and upsetting experience with marathon sports. I will not show up with them again.
They sent me a used pair of sneakers. I emailed with them at marathon sports support, requested full refund to original payment method They intern gave me a gift card to use at their store. This is unprofessional!
Not satisfactory! This is a disgusting way to do business and there is no telephone number to reach the customer service support team.
I do not recommend using this company for anything other than their bathroom.
Preferred solution: Full refund
User's recommendation: do not use your money at marathon sports!
Newark, Ohio
To order by phone
I wanted to speak with a representative to be sure that I wasnt being scammed online and I could get no one to answer the phone so I did not place an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 day shipping
Since we were unable to use the product when needed, and since we paid for 2-day shipping, I would like a full refund for the shipping and item.
Thank you
Preferred solution: Full refund
Need my return label sent to a different email
I never spoke to anyone
I need my return label sent to different
Email so I can get it printed and send shoes back for refund
My order number is 373821
Thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLies, no call back and no offer of overnighting your mistake
- - Delivery promised before 5 yesterday but didn't arrive.
- - Order has an issue and won't be delivered; next delivery is next week.
Miscommunications should be avoided by notifying the customer of a problem. I wish I could tell you how many calls I made and spent wasted time.Your emails are very direct and I apologize it is a weekend for me and I don’t sit over my personal email.I wish I had that type of communication rather than a BRUSH OFF THE PHONE COMMENT, “It will be in your hands Friday afternoon “Sincerely,Flo Ann Daniel
It didnt I called today and no one wanted to call me back and I called and called and finally someone answered me and said something happened to the order and its not gonna be delivered I think the next one next time youll get it is sometime next week Not offering overnight, not telling me what happened and not confirming that they never called me to tell me which means my receipt means nothing because its a new receipt number now Ive been waiting since 1130 to talk to the manager and he or she is not called me back. Is that great Customer Service or what
User's recommendation: Not likely if this continues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn shipping
No return instructions as stated in the email. Terrible service; no phone response; unavailable to meet with customer or address concerns.
- Bad service
Preferred solution: Full refund
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
They did not return my call! But constantly sending me messages to rate them.
Terrible customer service. Very disappointed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card not received
I sent and paid for a gift card that was emailed to a recipient. I received confirmation, but the recipient has not received the gift card.
Preferred solution: I would like the gift card sent to the recipient
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card
The recipient has not received it, and I paid for it. He checked his email despite my receiving confirmation.
Boston, Massachusetts
Gift Card
- - A $150 Marathon gift card was not accepted at Marathon in Melrose.
- - Serial 961154****049960; 5053 under; 04456 in the lower-left.
I have a gift card or $150 from Marathon that I tried to use. When presented at the store (Marathon in Melrose) the card would not be accepted.
The serial # of the card is 961154****049960. The number under the serial # is 5053 and the number in the lower left of the card is 04456.
Please confirm whether or not this card is still valid and why it might have been rejected. Also, do we have a recourse to now use the card?
Thanks
Hanover Park, Illinois
Very disappointed
I was taken through a long process in order to make a phone call only to be told to leave a message.
Thats the worst experience as a customer.
Please revise this.
Herrin, Illinois
No customer service
- - Card shows approved, site says invalid.
- - No customer service; the phone mailbox is full.
- - No email with a transaction number.
After placing an order that my card shows approved, the website said invalid card. You cant call about your order as theres no customer service.
The only number provided on here rings in to mailbox is full. I havent received an email from store with a transaction number or anything yet my card is pending and approved?
User's recommendation: Don’t
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