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MAPFRE Insurance Reviews
Disrespectful agent
User's recommendation: Get a name and ask them to record the conversation.
No Help
User's recommendation: Forget about this company.
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Verified Reviewer New ReviewerAuto to check policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey made me angry
User's recommendation: Be wary of this company. There are better companies out there.
Problem with new agent
Accident
Why can't my problem as a long timer be expected
Claim accident
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I also have been with Commerce Ins./Mapfre for 30 plus years insuring my home and autos. I have monthly automatic payments set up that I have used for many years.
On 06//03/21 I received an email notification that cancellation of my auto insurance policy was being canceled and they had notified the registry of motor vehicles of the cancellation. When I called to find out what was going on and informed them I had automatic payment set up that I used for about 20 years not to mention I never received a 2021 billing I was told they have no record of me ever having automatic payment on my account. I was then required to make a payment on the phone with the representative to have the registration cancellation stopped.
A few days later I received a letter from the insurance company they had stopped the registry cancellation and a 'by the way we have issued new customer policy numbers'. Well after 30 years of homeowners and auto insurance with this company with absolutely no claims I am shopping for a new insurance company that has a higher rating than this 2nd rate company that also respects its customers.