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Poor customer service
I Filed a claim in April 2020 for my bank credit card for job loss. I filled out the paper work and sent it in. I had to call several times (at least 3 times a day for 2 months) because the payments did not apply to my card. They kept giving me more and more paperwork to fill out until they finally paid my credit card. I had to wait another 2 months for my next payment(s). I kept calling &;;;; then decided to speak to a manager. I had a rep named Louise who is a complete idiot. I asked if she can place the payment herself, and she says 'I don`t know'. I kept telling her to get me her manager but she refused. I said why aren`t you doing as I says 'They might not be able to help you'. If your manager is above you I`m pretty sure they have more flex. Anyway she`s a *** The worst is the actual manager named Roland Fletcher. He couldn`t answer me either when i asked the same question. What makes it worse is that he is supposed to be Louise's boss. I`m tired of dealing with these idiots. I use the term idiots because you`re not supposed to use the word retarded'. The good news is I`m done with them but I feel sorry for the people still with manulife dealing with these people. *** you Manulife, I hope you burn for your idiocy.
User's recommendation: Move banks.
Customer Service Profiles Customer Care
- Roland fletcher
- Managers attitudes
- Supervisor procedures
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