No Service. No help

Once I signed the papers. NOBODY, would return my calls for any reason. I had issues from the start all 100% out of pocked even though my 5th wheel was brand new, under warranty and I bought the extended warranty. One of the air conditioners will not operate. Only two vents blow heat. They have NO on sight service so I am on my own for all repairs with a BRAND NEW unit 50K.!!! When I called them, they said I had to bring the unit to them and they may need it for a few weeks or more.. Really? The salesman told me how wonderful their service is blah blah blah. They don't do jack to help you out. They got their money. And by the way, when you take it to them, they get 100% reimbursement from the mfg... That is how they make money. They offer NO customer service whatsoever. I could never recommend them for anything. I am getting a new one in a few months and it will not be from Manteca. So very disappointed. Never go there for anything at all.
View full review
ID
#702898 Review #702898 is a subjective opinion of poster.
Location
San Leandro, California
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Manteca Trailer and Camper - Rv Trailer Review from San Juan Bautista, California

This company is out of business as of January 1, 2014 according to the new owner of what is now called Manteca Trailer and Motorhome. Beware of the new company as they refuse to honor the obligations to customers who previously bought RVs from Manteca Trailer and Camper. We had a warranty problem on a new RV we Purchased and the new company refused to help us resolve the issue because we purchased it 8 months prior to Jan 1, 2014 when they bought the business. The owner himself told me he felt no obligation to the previous customers even though they benefit from the similar name the exact same location, google and Facebook reviews and had a copy of our paperwork from our sale - he still insisted that he would not intercede with the warranty company. He also said his new company sold the same warranty as the previous company and admitted that it was easier to sell because it was cheaper. It is an inferior warranty. We bought a 75,000 mile, 7 year extended warranty. We had a pump in the waste system that was faulty ( our rig was only 21 months.) The warranty company refused to cover the $2585 cost because under "waste system" included in the warranty - the "pump " was not specifically mentioned. The new owner would not assist even though we did nothing wrong to create the pump problem as it was faulty when it was installed. BEWARE of the new Manteca Trailer and Motorhome. And too bad for all of us who bought from Manteca Trailer and Camper.
View full review
1 comment
#1045661

Should of bought your rig from lon lungrun Mr.motorhome his policy is if its not right we will make itright

ID
#593433 Review #593433 is a subjective opinion of poster.
Location
San Juan Bautista, California
Reason of review
Warranty issue
New Reviewer

Stay away from manteca trailer and camper!!

The following was my letter to Manteca Trailer & Camper after several attempts to solve some of the many, many issues: "This is my last attempt at finding a amicable solution to 3 years worth of trying to team with Manteca Trailer in order to work through problems associated with my 2007 Ragen Stryker. I initially purchased the trailer in February 2007 and was extremely impressed with the sales staff and the services provided. However, continuous problems with my trailer, coupled with less than satisfactory repairs, have left me no recourse than this final attempt to solve this issue. My current state of mind is that Manteca Trailer was more than happy and friendly when I was spending $70,000 to purchase the trailer, yet they are less forthcoming on the back end of this arrangement. I am not satisfied and the following is my reasons why. Over the last three years there have been a multitude of repair issues with my trailer. The issues have caused my trailer to be "serviced" and unavailable more time than which I have actually possessed it. The most problematic issue has been an issue with the holding tanks and gauges not reading properly. My trailer has been returned six (6) times within the last 2 years, yet this particular problem persisted. The last time my trailer was in for service was November 2009 where I brought it in for the same reason. I did not receive word from the Manteca Trailer Service Center until January 2010, when I called and was told the repairs would cost me $225 per tank in order to have them flushed. I advised the service technician (Jason), this was the 6th (sixth) time my trailer had been in for the same re-occurring problem. I asked Jason to please speak with the service manager about the problem as I believed this issue was not being handled in a timely and correct fashion. Ultimately, the tanks were flushed and it was determined that the problem was contained in the sending units. Due to this last delay in service, I had to cancel two vacation trips which had been prescheduled. On 4/2/2010, (4 months), I arrived at Manteca Trailer to pick my trailer up for an upcoming trip. My expectation was that all problems had been corrected. Upon my arrival at Manteca Trailer, I learned the trailer was functioning; however, they were unable to locate a panel for the gauges from a trailer that was 3 years old and it has taken over 4 months to diagnose this problem. This has been a problem that has persisted for the last three years and sent to the manufacture twice. I felt this answer was unacceptable and is the proverbial "straw that broke the camel's back" not to mention that the trailer was in worse condition then I left it (Dead batteries on multiple occasions, grease stains on the carpet, misc. parts on the floor) I believe the service I have received from Manteca Trailer is unacceptable and shows a lack of commitment on Manteca Trailers part to provide quality customer service and to stand by the products they sell. In addition to the above listed complaint, I have had my trailer in for repairs and warranty work several other times. Attached is a summary list of all the service visits for my trailer (attach. 1). I believe these repair requests, and time out of service would qualify as "substantially impairing the use, value, or safety of the vehicle" and could qualify under the California Lemon Law. As stated earlier, my purpose in writing this letter is a final attempt at a rational and simple solution in solving the issues with my trailer. I believe there are only two options available. One, you make one final attempt to repair all the problems with this trailer and provide me with a written guarantee that you will purchase back the trailer if the problems are not repaired, or Two, you purchase back the trailer in accordance with California Lemon Law criteria. I am not opposed to other options, I just see none. I have contacted the Better Business Bureau along with Norman Taylor and Associates Law Firm in order to assist with this issue. Please contact me ASAP with your opinions and / or solutions." With all of the above being said, they tried to tell me that I never asked for a replacement trailer while mine was being worked on. They tried to tell me that I could have picked up the trailer at any time, it was my fault for many of the damages, I was trying to relieve myself from the financial debt, and I was storing it there when it was not being worked on. They never called me for it to be picked up. So from now on, I tell many of my family and friends to STAY AWAY FROM MANTECA TRAILER AND CAMPER! Trust me, They are not worth it and they are after your money.
View full review
3 comments
#332970

My Jayco's warranty has been essentially useless because Manteca trailer's service is so terrible. They are the closest dealer, so that's where Jayco sends you for repairs.

Multiple trips, lots of wasted fuel, and they actually made the problems worse. I just gave up and fixed everything myself, at my own expense.

#249015

I too have had many RV's and never had one this bad. Warranty covers electrical work and the work should have been done properly in the first place.

I got a second opinion and a third opinion and it is there fault. Even talking to the manufacture, when they were still in business, said that it was their fault.

#248923

I have owned many RVs and most of them had a one year warranty. But even with in that year the sewage system maintenance if the users duty not a warranty issue.

I suggest that you take it elsewhere and get a second opinion. I think you are going to find that these repairs after day one are your responsibility

View more comments (2)
ID
#221171 Review #221171 is a subjective opinion of poster.
Location
Bellevue, Washington
Loss
$70
New Reviewer

Manteca Trailer and Camper-Terrible!!

Manteca Trailer and Camper is a dishonest corrupt company. We took our Alaskan camper there for repair and were treated terribly. The service coordinator-Jason- is totally inept and does not return phone calls. He lied to us and then created a fraudulent quote when we wanted to pick our camper up. He originally said the quote would cost $132, when we went to pick the camper up the fee was $250 and they had never looked at the camper. I have now seen Jason mentioned on other websites in negative terms. I will never use them again and am sick everytime I drive by.
View full review
7 comments
#592999

I encountered a similar situation when i purchased my travel trailor. They were very happy to sell me my trailor but when I came to pick it up, there were issues with the hookup that was sold to me also.

No one, including my salesman offered any assistance, even after walking by me twice. Once I bought the trailor, I was on my own.

Finally a parts salesman came out and offered some assistance so I could get my trailor off the lot. I was so pissed that i now drive to another city to buy my accessories and/or parts.

#634166
@PissedConsumer592999

for a few dollars the business owner risks loosing THOUSANDS in repeat service business and of course, I am shopping for a trailer... I'll wait for the NEW AIRSTREAM Dealer to open in NAPA in May '13.

They have used A, B, C class coaches :p and some new stuff too. :grin

#134373

I purchased the "Paint Protection" application from Manteca trailer and when I brought it back to them for the reapplication, they not only did a less than half-*** job (and no I didn't accept it and I made them take it back to fix it), the also ruined the sticker on my front cap. When I confronted the guy who did the work, he had the balls to say "it was like that when you brought it in".

I almost lost it, what a load of ***. Now I got the front cap looking like a half-profressional job, even though I had to wash it because it was given back to me dirty. I took the trailer back from them even with the sticker still messed up because I couldn't stand to have my trailer (which I tend to take good care of in the first place) in the hands of people who don't give a *** unless you throw wads of cash in their hands. When I left, the service guy actually had the audacity to say to me, "Thanks.

Now don't take this personally, but I hope we don't see you too soon". Don't worry, if you do, and I get the same treatment, a call to the BBB may be in order.

#634167
@PissedConsumer134373

REALLY - that RUDE? I'd cuss out the mgr and I would stand in front of the dealer for 3 hrs each morning with a picket sign!!!

*** em....

cost em THOUSANDS!!!!! :zzz :p 8)

#58161

Poor customer service. Non caring attitude from employees.

Warrenty work they dont want or feel the need to complete it for you if they do it is poor quality. The Better Business Bereau gave them an F for a grade. 2 of 6 complaints were resolved. The other 4 the company did not even respond.

I dont recommend Manteca Trailer regardless of working at the same company of my salesmans wife. He was good too bad he does not work at a reputable dealership.

#40536

I am the general Manager at Manteca Trailer and Camper Inc. Niether myself or the service manager have ever heard from this gentleman and I would think that if there was a problem we would have been contacted so that we can make it right with him.

I believe that this complaint is a competitor not a customer. If this is a customer in fact I can be reached at 209-993-****

#607245
@PissedConsumer40536

David Tenney is a complete unprofessional. Very rude and has no regards to customer service.

You think as a General manager you would want to fix all of the negative comments about yourself, staff and the company you work for. Instead he is always right and the customers are always wrong. Very crooked and dishonest. Wonder how he is as a dad.

Same I'm sure.

Worst reputation ever and then some.

View more comments (6)
ID
#136047 Review #136047 is a subjective opinion of poster.
Location
Stockton, California
Loss
$132

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article