Manna Distribution Services
Manna Distribution Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Manna Distribution Services has 1.5 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Learning to never use them again, Customer service, Tracking system.
Cons: Service, Horrible customer service, No contact with me.Recent recommendations regarding this business are as follows: "Call me when my package of food is on it way to my address".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Manna Distribution Services has 1.5 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Learning to never use them again, Customer service, Tracking system.
Cons: Service, Horrible customer service, No contact with me.Recent recommendations regarding this business are as follows: "Call me when my package of food is on it way to my address".
Most users want Manna Distribution Services to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
What is my tracking number to my package of food that was to be dropped off yestedday
Preferred solution: Deliver product or service ordered
User's recommendation: Call me when my package of food is on it way to my address
Worst delivery experience I have ever had
- Tracking system
- Anything else at all related to doing business with them
Preferred solution: Price reduction
Horrible, Horrible, Horrible
Preferred solution: Full refund
Excruciating
- Bad attitude poor service
Preferred solution: Price reduction
Do yourself a favor - stay away
- Very slow delivery
- Service
- Very unprofessional
Worst delivery company
My Purple mattress was scheduled to be delivered May 18th, 2018 with Manna performing a "White Glove Delivery". Manna called me and asked if they could deliver May 17th and I said sure and fixed my schedule to be home.
On the 16th, they called me and told me the mattress wasn't in
Georgia yet and they had to change the delivery to the 25th (Friday of Memorial Day weekend). I told them I had family coming to town and would have to change my schedule, so they needed to make sure they were actually delivering and I changed my schedule around again. A few days later, I was called and told they could not deliver that day as it is a holiday weekend and they would deliver sometime in June, but not sure when because their schedule was filling up. I checked the tracking online and the tracking had changed.
Up until this point, the tracking said the mattress was in Louisiana in Manna's warehouse. Then on May 24th, the tracking said that it had been in Georgia since May 9th and that they had tried to schedule delivery a few times and I was refusing delivery. (false information to cover their rear with Purple). I got on the phone with Purple and Manna headquarters at the same time and told them they had one more chance.
They assured me it would be delivered May 31st. Today is May 30th and they have not called to schedule the delivery, so I called again. Now Manna is saying that they searched all of their warehouses and can't find the mattress anywhere.
So, I've waited a month and had a 2500.00 charge on my account for a month and have nothing to show for it. Purple has not been any help through it all, they don't answer emails and I have to call to get to talk to anyone and still no answers and no mattress.
Actually went smoothly
Terrible service and communication
Horrible experience
Preferred solution: Let the company propose a solution
Company overall service - Extremely Poor
Preferred solution: Full refund
Was worried for nothing
Horrible
Purple Mattress - Manna Sucks
Purple Mattress uses Manna for their white glove delivery service, so far a miserable experience. Purple's SLA is 24-48 hours to schedule a delivery.
Today is Friday, May 25th and my mattress arrived in Houston on Tuesday, May 22nd at 7:16 am. I can't speak for other US cities or regions, but in Houston Manna is not the delivery company, just the freight forwarder. I've been calling both Manna and Purple daily since Tuesday, May 22nd requesting delivery scheduling status. The local delivery company that Manna has contracted (Hot Shot) did not pick up my mattress until Friday am; 74 hours, missing the SLA.
Although I have requested expedited delivery, as of Friday evening I have not been contacted. and no proactive response. I've been told I will hear from the delivery company 'possibly' by early next week to schedule. Purple Mattress ..
you 'white glove' delivery service SUCKS!!!
Purple has no control over Manna and was no help in my attempts to expedite. Not sure if Mattress Firm owns their own logistics, but Purple using Manna is CRAP!
Preferred solution: Let the company propose a solution
Rude and Incompetent Liars
Purple Mattress lost a sale because of how inept Manna is as a company. Purchased a bed on April 10, receiving an email from Manna that my delivery date would be April 16.
On April 13, I received an email from Manna explaining that they do not have the bed yet because Purple delayed shipping. And, on the same message from Manna, they asked me to call them to reschedule. So, the same day I call Manna, and their CSR was extremely rude. When I told them the reason for my call.
CSR stated "well, there's nothing to reschedule, we don't have to bed..." I said, "right, but you called me to reschedu..." CSR stated, "well, we don't have the bed, so we can't reschedule..." Then, I emailed Manna and inquired. Manna told me that I should receive a call mid week of April 16, and if not I should call them. I did not call them, because YOU'RE supposed to call me. That's not how customer service works.
But, be that as it may, of course Manna NEVER contacted me that week. Then, on April 25, Purple CSR calls me and asks if I received my bed yet, and I told them no. Purple calls Manna and then Purple tells me, "oh, Manna said they sent you multiple emails and called you but you never responded. And, that YOU said you wanted a delivery date of May 8 because you were busy." *** Also, if I never responded, how did I ask for a May 8th delivery?
I told Purple that Manna was lying. So Purple helped me with Manna and Purple CSR told me that Manna would call me on April 25 to reschedule an earlier date. Guess what? Manna again, did not call me.
At this point, I did not trust Manna to do anything right, considering I also needed proof of insurance from Manna to even enter my building, and they could not provide me with that. I cancelled Purple's order detailing how inept Manna was and that they should really consider doing business with another courier service. Interestingly, after I express my strong displeasure with Manna to Purple, Manna calls me 5 minutes after I get off the phone with Purple.
Yeah, too little too late. The Manna CSR who called me didn't even feign sympathy or seem apologetic.
Dont do it!
DO NOT, I repeat, DO NOT by any means use this company. If the place you purchased the item from uses them, request another "white glove" service. I paid about 2,500$ for a mattress to be delivered, my old mattress to be taken out of the apartment and taken off the property to be thrown away.
INSTEAD, they deliver the mattress, leave all of the boxes in my apartment, then wait for it, leave the mattress IN the loading dock. They literally just said screw this and left it in the loading dock.
I receive a call from my building telling me it needs to go, so I call the company I bought it from and they reached out to Mike the Shipping Rep at Manna here in NOVA and he tells them that he will "call me", turns out he said this just to get rid of the company and myself from bothering him. 8pm rolls around, nothing, I call back the mattress company and Mike says something along the lines of he will "call me tomorrow morning, he is off work."
Clearly, this is nothing new considering the 1.2 stars on Yelp, (hopefully 1 with my review) Guys, take it from me, its not worth the hassle. Now I have to figure out how to rid of a mattress in a loading dock with no vehicle to do so, pray I don't get fined, and find a place to drop the mattress off.
You've been warned!!!
White glove delivery is a complete joke
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I just found out Yared is out of the office, so please contact Chris Heilman who is Customer Experience Team Leader at chris.heilman@homedeliveryops.com.
Please reach out to Senior Customer Experience Manager Yared Ansera atyared.ansera@homedeliveryops.com immediately. We want to find out what happened and why and how this delivery went wrong and to make it right with you.