lily k Yyb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ignoring my requests.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Manic Panic - Ignoring my requests.
Bought overnight shipping for a dye, it arrived four days later. When I tried to contact through email to ask for a refund due to me paying $60+ in overnight shipping, I was ignored for two week. I then turned to twitter to DM their account, also received no answer. Then I finally received an email back of them requesting for information. I happily answered quick and replied, but havent heard anything back in 15+ days despite saying they respond in 1-2 business days. I ordered a month ago and I dont want to miss the return window, yet they are leaving me no choice. Terrible customer service and sadly turned me off of the company after using it for years.
View full review
Loss:
$60
Pros:
  • Nice color
Cons:
  • Terrible customer service

Preferred solution: Price reduction

User's recommendation: Do not buy from their website

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article