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Ignoring my requests.

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Manic Panic - Ignoring my requests.
Bought overnight shipping for a dye, it arrived four days later. When I tried to contact through email to ask for a refund due to me paying $60+ in overnight shipping, I was ignored for two week. I then turned to twitter to DM their account, also received no answer. Then I finally received an email back of them requesting for information. I happily answered quick and replied, but havent heard anything back in 15+ days despite saying they respond in 1-2 business days. I ordered a month ago and I dont want to miss the return window, yet they are leaving me no choice. Terrible customer service and sadly turned me off of the company after using it for years.
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  • Nice color
  • Terrible customer service

Preferred solution: Price reduction

User's recommendation: Do not buy from their website

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