Jamie A Jyn

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They are liars and still have my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I got out of DOC they never gave me my debit card because it was during covid and we were just pushed out so fast. We'll I get ahold of DOC they say I have to contact them.

So I Do. They tell me my card is on the way. That was in June. It's January right now and I'm still without any card.

Eveytime it's the same crap it's on its way you will get it in this many working days. Nothing.

I even sent them proof of my address. And still nothing.

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Loss:
$130
Cons:
  • All of them they are the cons

Preferred solution: Deliver product or service ordered

User's recommendation: Do not go through these people

2 comments
Tresean Kgl

Good morning, We are sorry to hear that you are having issues retrieving your funds. Please reply to this email with your full name, dob and the facility name/date you were released from so that we can assist you with your inquiry.

You may also reach out to our office by sending an email to Chsupport@***.com.

We look forward to hearing from you and resolving your issue. Thank you, Debit Support Team

Tresean Kgl

Good morning, We are sorry to hear that you are having issues retrieving your funds. Please reply to this email with your full name, dob and the facility name/date you were released from so that we can assist you with your inquiry.

You may also reach out to our office by sending an email to Chsupport@***.com.

We look forward to hearing from you and resolving your issue. Thank you, Debit Support Team

View more comments (1)
Elizabeth G Lfw
map-marker Edwardsville, Illinois

Why am I getting the run-around?

My federal tax refund was TRANSFERRED TO MY ACCOUNT (mango pre-paid) on 03/30/2021. As of Friday, 04/01/2021, my balance on my mango card still did not reflect my direct deposit. I called customer service and was told it would be Monday before my deposit would be available, due to no-one qualified over the weekend to look over my documents I had to submit to verify my identity. Well.... On Monday 04/04/2021, I received an email stating that my money was returned to the sender..... There's NO LOGICAL REASON AS TO WHY!!! If it is returned to the IRS, God only knows how long it will take now"!! There's NO Reason my money should've been on hold to begin with. I already verified my identity with the IRS.
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