Abdlkalc M

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Verified Reviewer
| map-marker New York, New York

Complaint bad customer service Valentina reservations

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Gabby kept referring me and didnt want to help and every time he referred me to reservations Valentina wouldnt help by ending the phone call to my face 3-4 times in a row. I called back gabby again by pressing 0 and he still kept referring me.

Please allow me some compensation so I can get a room and I dont have to worry about these attitudes.

I dont know if theyre jealous. Nor do I know if they just dont care about their jobs with all due respect.

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Pros:
  • Very nice hotel
Cons:
  • Employees

Preferred solution: Price reduction

User's recommendation: The hotel is great. It’s just the people

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