Mancuso Limousine

Can't believe some of the reviews I'm reading here. I think that most of them are not real and true.

And why does the review have to start with an issue or problem? Is this review site trying to gain popularity? Nevertheless, I just wanted to say that this company is highly reliable. Basically it is total opposite from what other reviewers here are saying.

I have used it on my wedding day and we received the perfect service. The driver was on time, the limo was clean and spacious and they gave us very affordable rate.

My sister also used their service and only had great words about this company. One of the best limo services in Rochester.

As I saw several complaints about this business I can confirm that they are accidental or maybe untrue. I have used Mancuso Limo several weeks ago and everything was exceptionally good.

From their rate, till the end. The limo was spacious and clean, very luxurious with nice interior design. The driver was cool and easy going guy, and gave us exceptionally great drive. He was very knowledgable of the area and the locations we wanted to visit.

We never stopped for no reason or had any problems with him.

Their customer service is also great. I don't know what to say more, only that they are an experienced company that you can trust!

I acquired them for the surprise birthday party of my gf. We had a blast, because of this guys.

They offered me great limo for really affordable rate. It was very spacious and clean. The bar was modern and the design was extremely stylish. Our driver was very cool and knew every address and place we visited that night.

We really loved their attitude and service. It seemed to us like they wanted to satisfy our needs and not just steal our money. We felt respected, even though we maybe exaggerated with our demands.

Simply Mancuso Limo is a great company that cares for their customers. We will use them again.

We were RUSHED AS SOON AS HE SHOWED UP. They were double booked for the day so he made had to push us out as soon as possible. While paying him cash he unprofessionally demanded that tip wasn’t included. A tip is based on performance of an individual and all he did was drive the limo bus. There was chew tobacco in one of the cup holders when we first got in there. Also the radio wasn’t working or the TV. The air conditioning was working well that was about the one positive. We had brought drinks and beer before the church and when we arrived back in the bus to head to the reception nothing was cleaned up for us. All the empties and garbage was all over. The driver didn’t help any of the ladies of the bus like a good limo driver would he just standing there watching them struggle to not fall on there face on the way off wearing there long dresses. Then he rushed off to next job. Little effort went into his job that day for us. He didn’t deserve any bit of the tip we gave prior to completing his job.

12:30-4:15 $900 what a waste of money a limo is supposed to be a great experience and it wasn’t. I should have rented a Ferrari for a day instead and drove my self there. I hope they get there act together.

I would never use mancusso again we hired s&s limo for a bachelor party and even though the limo was beaten up inside it was made up for with the excellent service we received from the driver. You live you learn.

Worst company ever !!! Horrible costumer service don't not use this company unless u wana waste ur money they lie about they're dirty buss and treat customers horrible !!

There are a few things that can go REALLY wrong on your wedding day. One of them is definitely if the limo doesn't show up to take everybody to the church. That's what happened to us, courtesy of Mancuso.

We were already nervous about the company due to a problem we had on the day of my sister's bachelorette party. The limo showed up 45 minutes late, which was definitely a problem- we weren't just "bar hopping," but had a reservation somewhere. We were lucky we could still get in when we showed up over an hour late. The limo was also dirty on the inside, with leftover bottles of wine and discarded cups from the previous event.

I called the company after the incident, since I was Matron of Honor and had booked the limo. We chose Mancuso because my sister had booked them for her wedding transportation and they offered a good deal on the bachelorette party. I spoke to Mel, who was very apologetic and offered to return my $200 deposit for the driver being so late. I asked that he apply that amount as a credit to my sister's bill for the wedding day services. He did that; I also expressed concern that we might have a late limo on the day of the wedding. Mel assured me that there would be no problem. He promised that the limo would be clean and on time, because we were the first ones using that vehicle that day. We trusted him and his company; that was our mistake.

The pick-up was scheduled on my sister's wedding day for 11:00am. The limo was going to take 10 women, 7 formal dresses and lots of gear to the church by noon. At 11:15, I was on the phone with an employee of Mancuso, my sister standing next to me fighting back tears. She got ahold of the driver for me; he told me that he thought the pick-up was at 1:00pm. The contract clearly stated an 11:00 pick up. Also, my sister had received a confirmation call from Mancuso two days before and they repeated 11:00. It still remains a mystery to me how this happened; the driver blamed it on the owner - well, apparently neither of them can read, then. He was about half an hour away without traffic- we would have never made it to the church on time! We told him not to come and frantically had to find a way to get everyone and all our things to the church. We only had 2 cars at the house, so thank goodness for neighbors and friends who came to our rescue!

Needless to say, my sister was really upset at what happened. We got to the church on time. But, not without a great amount of stress and scrambling because we were abandoned by our ride. What was supposed to be a calm, celebratory ride to the church turned into anxiety ridden chaos. Worse, my sister spoke to Mel and then, two days later, my dad also did. He did not apologize once for the incident. He refunded us some money, but what we really wanted was some recognition that this was a big screw up- and at least take ownership/say you're sorry for the aggravation! Very unprofessional but also heartless.

So, I'm taking to the Internet to tell everyone I know about this experience. We are no longer angry; our purpose is to spread the word so that you make another choice for your transportation needs. Mancuso proved to us that they are unreliable and we just want others to avoid having a similar nightmare experience. Tell your friends and shop around; there are plenty of other places in town to rent a limo and I suggest you take your business there rather than Mancuso.

We rented a party bus coach w/ these people. they give you a detailed contract basically stating your liable for any and everything that goes wrong w/ the bus, even gas!!!!

we signed the contract, When it was time for my party we got the bus, when walking on the bus it smelled as if we were inside a hot sweaty locker room... it smelled horrid. when i tried to start the music NOTHING worked the flat screen had no signal the dvd player was broken and the cd player would not start up.. i promped the bus driver to pull over and fix everything, he worked on it for 20 min and gave up because nothing could be done.

Some of the passengers had to use the restroom on the bus and stated that it was Disgusting, there were santarty naptkins on the floor, blood on the toilet seat, no toilet paper, and the overall apperance was DIRTY. I contacted the woman who rented the bus to me Jennifer Mcdonald and recieved major attitude and was told to write an email!!!! I wrote the email and nerver got a response. Up until today i called numerous times and sent another email...

No one will speak to me.

I filled out a complaint w/ the better buisness bureau and if it is not resolved through them i am going to take this matter up w/ my lawyer. This matter is rediculous, and it was a waste of alot of money that i want back!!!!!

Mancuso Limo service was contracted by us for our wedding date. After the ceremony I entered the limo to find that it was either not cleaned or barely cleaned. The bar/counter-tops were dirty even garbage and chicken wing bone in a cooler.

On top of the lack of cleanliness, the air conditioner was inadequate. The main vent blew out warm air the entire trip. The driver tried to turn it on and could not get it to work.

Mancuso will give you the best price by beating someone else... but there are reasons and consequences for that.

Follow up customer service was horrible, impossible to reach the owner, after a few weeks we did manage to. During the conversation David (owner) had no courtesy to stay inside/near the building and address this concern. Instead he walked around his lot on a portable phone which caused major static and made our conversation very difficult.

Driver was nice but the limo itself was terrible !

It was hot outside and the air-conditioning was just turned on when we got in it ! Whewwwww

Something in the sterio system was blown, so all we could hear was thumping...no actual words or clear music was coming out of the speakers !

We took over an hour to compile a awesome cd, made up of great tunes for the ride too !

None of the three tv's worked !!!

SO DISSAPPOINTED...THIS WAS OUR FIRST & LAST EXPERIENCE with this company.

They gave us a good price but they obviously got the better end of the deal.