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"Bait & Switch" by Manassas Computer Repair [alias: Advantage Computer Services]

"Bait & Switch" by Manassas Computer Repair [alias: Advantage Computer Services]
"Bait & Switch" by Manassas Computer Repair [alias: Advantage Computer Services]
[1] Bait & Switch / False advertising [2] A "Dangle-the-carrot" ploy On September 4, 2013, ordered a Garmin nuvi 1490LMT 5-Inch Portable GPS from Advantage Computer Services; Manassas, Va. via Amazon.com. [1] When my order arrived, it was a much lesser capable "Garmin nuvi 1490T", not a 1490LMT. The "LMT" designator means "Lifetime Traffic & Maps" updates at no extra cost. In short, this unit's [the 1490T] retail value is $80.00 to $100.00 LESS than that of the expected 1490LMT unit. [2] Additionally, the unit was a "Commercial Fleet Sales" unit intended for trucking & delivery services, not a standard retail unit; meaning the capabilities are heavily restricted. ie: On the main intro screen, instead of "Where To" [to set destinations]; the prompt reads "Dispatch". Complaint emailed [and called] to Amazon and then to Advantage Computer Services. Shortly thereafter I [finally] received a response from Ken Campbell [read his second sentence carefully!] ------- Excerpt from email of Ken Campbell, Store Manager ------ From: Advantage Computer Services - Amazon Marketplace Date: 09/16/13 12:24:15 "We will cover return shipping cost if you agree to take down the negative feedback." <========= ken@***.com http://manassascomputerrepair.com/ ===> Obviously, I did not fall for this ploy. THIS NEGATIVE FEEDBACK AT AMAZON.COM WILL REMAIN. Not surprisingly, Manassas Computer Repair [alias: Advantage Computer Services] is not a BBB member. My money [$100.00] refunded by Amazon. ------------------------------------------------------------------------
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ID
#451828 Review #451828 is a subjective opinion of poster.
Location
Manassas, Virginia
Loss
$100

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