Serena T Qsu

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Verified Reviewer

Warranty pillow

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Malouf - Warranty pillow
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Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends. I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.

Heres a photo of one of the pillows in the bag

Both are deteriorating, low quality, and Im very unsatisfied

Thank you

Serena Tate

646662****

Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends.

I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.

Heres a photo of one of the pillows in the bag

Both are deteriorating, low quality, and Im very unsatisfied

Thank you

Serena Tate

646662****

Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends. I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.

Heres a photo of one of the pillows in the bag

Both are deteriorating, low quality, and Im very unsatisfied

Thank you

Serena Tate

646662****

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Loss:
$450

Preferred solution: Full refund

Trista Flz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Sioux City, Iowa

Need Help with remote asap

Malouf - Need Help with remote asap
I need to purchase a replacement remote because we lost ours! Our bed isn't the same without a remote! I GUESS I HAVE TO EMAIL YOU ANYWAY to hopefully get an replacement! SO I guess my complaint would be that a customer can't just get help by just calling!I sure that I'm able to purchase an replacement
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User's recommendation: Just email this company and hopefully some day they will make it so a customer can just call if it's not an complaint

Wendy H Ike

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Verified Reviewer
| map-marker Sousse, Sousse

Pillow is falling apart!

Malouf - Pillow is falling apart!
Malouf - Pillow is falling apart! - Image 2
Malouf - Pillow is falling apart! - Image 3
This pillow was a gift and has a 5 year warranty but it started falling apart.I have barely used it at all.I have sent email after email and get ni response.I am very unpleased with the whole company.
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Loss:
$120

Preferred solution: Full refund

Gracie S Bov

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Verified Reviewer
| map-marker Kansas City, Missouri

Received a damaged pillow from the Lone Jack School fund raiser

I really don't like not being able to talk to a LIVE person. Not only did the pillow I payed for arrive with a knife slit in the protective cover, but your delivery service dropped it off at the end of my driveway by the road instead of driving up to my house!

I need someone to contact me letting me know you are sending me a replacement pillow. Also how to send this one back to you. I am beginning to think this company is a sham & needs to be reported. I would appreciate a suitable response as your customer service line wants $5.00 to answer my request!

Thank you.

I also ordered a mattress which came without any problems. Unfortunately, I paid for the pillow at the time of purchase.

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User's recommendation: Don't buy from these fundraisers if you can't get the product immediately. Malouf has no way of talking to a live person & if you want a response from their customer service they want a card number & $5.00 that they say will be refunded. Ridiculous!

Wendy H Ike

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Verified Reviewer
| map-marker Las Vegas, Nevada

Bad customer service

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Can't speak to anyone in the phone and won't respond to email.Repeaded attempts to the email address have been made I get nothing in response I've sent the info they ask for and nothing happens.
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Loss:
$120

Preferred solution: Full refund

User's recommendation: Don't buy from this company

Anonymous
map-marker Drums, Pennsylvania

Need Help to make a claim

Hi my base stop working like 4 months ago and I have been calling going to the store living messages and nothing. Im disable and really need my bed working and nobody is helping
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Anonymous
map-marker Spartanburg, South Carolina

I have to replace parts to offten. It is hard to get in torch with the Company.

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The control box keep having to be replaced. It is almost impossible to talk to a service agent. The store where we bought it has closed.
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User's recommendation: Ask about replacement parts. If they can't give you a phone number to order parts don't buy it.

NotJealous

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Verified Reviewer

Careless Packaging

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Malouf - Careless Packaging
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Malouf - Careless Packaging - Image 3
Original review Dec 07, 2021
Malouf, at 3800 Railport Parkway, Midlothian TX 76065 (a HomeDepot third party): I received a Brookside faux leather Chair on 12-6-21. SEE PHOTOS. The chair arrived in a 3x recycled box, a very dirty box and very poorly Taped. The inside had no cushioning, yet the chair traveled from Texas to Colorado. DO NOT RECOMMEND Malouf...
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Pros:
  • Chair appeared new
  • So far its stable
Cons:
  • Careless malouf employees
  • Homedepot third party
  • Sent dirty packaging

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT BUY from Malouf

1 comment
Guest

Customer states the chair appears new and has had no problems so Maloufs packaging in the box worked. Condition of the box is more indicitive of the common carriers handling during shipment. Don't believe Malouf deserves this low rating.

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