Malouf
Malouf Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malouf has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Chair appeared new, So far its stable.
Cons: 3x recycled mailing box, Careless malouf employees, Does not back warranty or respond to consumer complaints.Recent recommendations regarding this business are as follows: "I wouldn't recommend purchasing anything from Malouf!", "Return customer calls", "I would highly recommend.", "Just email this company and hopefully some day they will make it so a customer can just call if it's not an complaint", "Don't buy from these fundraisers if you can't get the product immediately. Malouf has no way of talking to a live person & if you want a response from their customer service they want a card number & $5.00 that they say will be refunded. Ridiculous!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malouf has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Chair appeared new, So far its stable.
Cons: 3x recycled mailing box, Careless malouf employees, Does not back warranty or respond to consumer complaints.Recent recommendations regarding this business are as follows: "I wouldn't recommend purchasing anything from Malouf!", "Return customer calls", "I would highly recommend.", "Just email this company and hopefully some day they will make it so a customer can just call if it's not an complaint", "Don't buy from these fundraisers if you can't get the product immediately. Malouf has no way of talking to a live person & if you want a response from their customer service they want a card number & $5.00 that they say will be refunded. Ridiculous!".
Most users ask Malouf for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non Compliance On Warranty
To whom it may concern:
Novell Boone
Malouf Companies
Headquarters: Utah, United States
I have tried countless times to submit a warranty claim on your website to no avail. The 'Submit' button turns blue, and will not submit, even with all the correct information entered.
I purchased a Sleep Tite Tencel Smooth Mattress Protector at Mattress Firm on January 22nd, 2023 for 129.99 (see receipt attachment). My Mattress was defective, but was under warranty and was replaced. However, when I took the mattress protector off of the old mattress to place on to the new mattress, the mattress protector shed all over the place (Protector had never been removed until this time). Receipt of purchase, along with photos of shedding mattress protector are attached to this notation.
Also, all mailing information is the same.
Please replace Protector as it is under warranty still. Thank you for your time and consideration in this matter.
Sincerely,
Dwayne and Novell Boone
- Does not back warranty or respond to consumer complaints
Preferred solution: Replace faulty mattress protector!
User's recommendation: I wouldn't recommend purchasing anything from Malouf!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerS755 base does not eork
One side adjusts, the other does not. I have tried to re-pair to no avail.
Unplugged and reconnected to no avail. This is the second occurrence and I tried to contact you unsuccessfully.
User's recommendation: Return customer calls
Taylors, South Carolina
Quick response. Kept me informed. Replaced a failed motor at no cost to me.
The only complaint I have is I had to wait awhile til the item was back in stock. They kept me updated and informed.
User's recommendation: I would highly recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty pillow
Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends. I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.
Heres a photo of one of the pillows in the bag
Both are deteriorating, low quality, and Im very unsatisfied
Thank you
Serena Tate
646662****
Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends.
I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.
Heres a photo of one of the pillows in the bag
Both are deteriorating, low quality, and Im very unsatisfied
Thank you
Serena Tate
646662****
Hello, I purchased two of your carbon cool it Omniphase pillows a year ago one of them completely fell apart and broke in half and the second one is already coming apart on the ends. I need to know the directions and steps on the five year warranty I see on the package I dont have the receipt but I bought it at a retailer you are contracted with and I wanna find out how to get my warranty.
Heres a photo of one of the pillows in the bag
Both are deteriorating, low quality, and Im very unsatisfied
Thank you
Serena Tate
646662****
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed Help with remote asap
I need to purchase a replacement remote because we lost ours! Our bed isn't the same without a remote!
I GUESS I HAVE TO EMAIL YOU ANYWAY to hopefully get an replacement! SO I guess my complaint would be that a customer can't just get help by just calling!I sure that I'm able to purchase an replacement
User's recommendation: Just email this company and hopefully some day they will make it so a customer can just call if it's not an complaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sousse, Sousse
Pillow is falling apart!
This pillow was a gift and has a 5 year warranty but it started falling apart.I have barely used it at all.I have sent email after email and get ni response.I am very unpleased with the whole company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived a damaged pillow from the Lone Jack School fund raiser
I really don't like not being able to talk to a LIVE person. Not only did the pillow I payed for arrive with a knife slit in the protective cover, but your delivery service dropped it off at the end of my driveway by the road instead of driving up to my house!
I need someone to contact me letting me know you are sending me a replacement pillow. Also how to send this one back to you. I am beginning to think this company is a sham & needs to be reported. I would appreciate a suitable response as your customer service line wants $5.00 to answer my request!
Thank you.
I also ordered a mattress which came without any problems. Unfortunately, I paid for the pillow at the time of purchase.
User's recommendation: Don't buy from these fundraisers if you can't get the product immediately. Malouf has no way of talking to a live person & if you want a response from their customer service they want a card number & $5.00 that they say will be refunded. Ridiculous!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Bad customer service
Can't speak to anyone in the phone and won't respond to email.Repeaded attempts to the email address have been made I get nothing in response I've sent the info they ask for and nothing happens.
Preferred solution: Full refund
User's recommendation: Don't buy from this company
Drums, Pennsylvania
Need Help to make a claim
Hi my base stop working like 4 months ago and I have been calling going to the store living messages and nothing. Im disable and really need my bed working and nobody is helping
Spartanburg, South Carolina
I have to replace parts to offten. It is hard to get in torch with the Company.
The control box keep having to be replaced. It is almost impossible to talk to a service agent. The store where we bought it has closed.
User's recommendation: Ask about replacement parts. If they can't give you a phone number to order parts don't buy it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCareless Packaging
Malouf, at 3800 Railport Parkway, Midlothian TX 76065 (a HomeDepot third party): I received a Brookside faux leather Chair on 12-6-21. SEE PHOTOS.
The chair arrived in a 3x recycled box, a very dirty box and very poorly Taped.
The inside had no cushioning, yet the chair traveled from Texas to Colorado. DO NOT RECOMMEND Malouf...
- Chair appeared new
- So far its stable
- Careless malouf employees
- 3x recycled mailing box
- Homedepot third party
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY from Malouf
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Customer states the chair appears new and has had no problems so Maloufs packaging in the box worked. Condition of the box is more indicitive of the common carriers handling during shipment. Don't believe Malouf deserves this low rating.