I have to replace parts to offten. It is hard to get in torch with the Company.

The control box keep having to be replaced. It is almost impossible to talk to a service agent. The store where we bought it has closed.

User's recommendation: Ask about replacement parts. If they can't give you a phone number to order parts don't buy it.

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ID
#4335657 Review #4335657 is a subjective opinion of poster.
Location
Spartanburg, South Carolina

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Careless Packaging

Malouf - Careless Packaging
Malouf - Careless Packaging
Malouf - Careless Packaging
Original review updated by user Dec 07, 2021
Malouf, at 3800 Railport Parkway, Midlothian TX 76065 (a HomeDepot third party): I received a Brookside faux leather Chair on 12-6-21. SEE PHOTOS. The chair arrived in a 3x recycled box, a very dirty box and very poorly Taped. The inside had no cushioning, yet the chair traveled from Texas to Colorado. DO NOT RECOMMEND Malouf...

User's recommendation: DO NOT BUY from Malouf.

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ID
#3132981 Review #3132981 is a subjective opinion of poster.
Pros
  • Chair appeared new
  • So far its stable
Cons
  • Homedepot third party
  • 3x recycled mailing box
  • Sent dirty packaging
Preferred solution
Let the company propose a solution

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