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Malibu Jacks

Malibu Jacks

www.malibujacks.net
What is your customer experience with Malibu Jacks?

Malibu Jacks Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Malibu Jacks has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Fun.
    Cons: Points for cheap prizes is ridiculous, Safety.

  • Recent recommendations regarding this business are as follows: "Be careful of your surroundings in this area", "If your a young African American couple trying to enjoy yallself like everyone else don't go".

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refund manager daughter store problems son location bettendorf location westfield indiana area
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Komanique J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bettendorf, Iowa

Refund

I was there for my son's birthday, who is special needs. I spent $297, and we were there for less than an hour and asked to leave.

My son did nothing wrong, and to avoid conflict, we just left.

I've spoken to someone on three occasions, and no one has gotten back to me about this situation to resolve the matter. Could you please call me at 563-528-****?

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Loss:
$297

Preferred solution: Full refund

Anonymous
map-marker Indianapolis, Indiana

New vision for Westfield indiana

Westfield Indiana is a idea location for your company.The mayor of Westfield wants to grow entertainment.You could also make westfield the Las Vegas of the east.A strip mall with casinos indoor theme park Putt putt golf parks stretching for miles like in South Carolina is also a idea.

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Anonymous
map-marker Rock Falls, Illinois

Booking problems

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I tried to book a party for my daughter. Called the Bettendorf location they give me a phone number for a third party booking agency that never answered my call or returned it.

Called back again they give me a different number so I could book it no one answered the phone. Never got a call back. Wasted about an hour on my day trying to book this. Finally one of the employees at the Bettendorf location over with the system and booked me a party.

You should be able to call the location you want to attend and be able to book on site instead of transferred to a third party booking agent. I go to this place about every weekend with my daughter and I was very disappointed with what it took to book a party.

Probably won't go there on a weekly basis no more. The staff at that store are wonderful once you're there.

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Natalie L Ddy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken prize

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I spent over $200 for a great time. My son got a sword ball popper toy and opened it immediately because my other son was still playing.

The toy was defective, it had *** at the bottom so it didn't hold air to pop the balls out. I took it back immediately and asked to get another. The manager said they didn't do refunds, and I replied that I didn't want a refund, just an exchange. However, he said it would mess up their inventory and there was nothing he could do.

I'm pretty disappointed! Spending that much money for a probably $5 toy is ridiculous, but I know that's how it works.

I just think that when you bring a busted toy back immediately, there should be something you can do. This makes me not want to come back.

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Pros:
  • Fun
Cons:
  • Points for cheap prizes is ridiculous

Preferred solution: Replace or exchange broken prize

Sharri Umr
map-marker Charleston, South Carolina

About refund

We were on vacation. I was supposed to get a refund for the problems that we had there and I got nothing back in my bank account.

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Mary C Dag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington-Fayette, Kentucky

Poor safety for customers

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My 18 year old daughter was inside when her car was robbed in their parking lot, taking her keys and all

Personal belongings. It was late and dark out.

She goes inside to have manager call police and they tell her they cant help and lock the doors closing the store while leaving her in the dark. I have learned after speaking to Police this is a high crime area in Lexington.

We will never be back! And they better be Thankful nothing happened to my child!

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Cons:
  • Safety

User's recommendation: Be careful of your surroundings in this area

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Indianapolis, Indiana

Racist harassment

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Contains 1 confidential file for company representatives

It started with an employee telling me I can bring a bottle can of beer on the floor and enjoy myself to security harassing me while telling me that employee lied. The second instadent was when my girlfriend who can't drive a car got into the bumper cars to drive while little kids that can barely see over the stearing weel drove the way they did and the employees helping them to get the car back in the parking zone they stopped the entire race and told my lady to get out of the bumper car we then talked to the manager of the Lexington kentucky branch and he refused to give us a refund instead of giving us our refund he suggested we come back and get a vip pass on him. I don't feel comfortable going back there interacting with them employees because I feel my freedom will be put in jeopardy

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User's recommendation: If your a young African American couple trying to enjoy yallself like everyone else don't go

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