Malibu Jacks

I tried to book a party for my daughter. Called the Bettendorf location they give me a phone number for a third party booking agency that never answered my call or returned it.

Called back again they give me a different number so I could book it no one answered the phone. Never got a call back. Wasted about an hour on my day trying to book this. Finally one of the employees at the Bettendorf location over with the system and booked me a party.

You should be able to call the location you want to attend and be able to book on site instead of transferred to a third party booking agent. I go to this place about every weekend with my daughter and I was very disappointed with what it took to book a party.

Probably won't go there on a weekly basis no more. The staff at that store are wonderful once you're there.

I spent over $200 for a great time. My son got a sword ball popper toy and opened it immediately because my other son was still playing.

The toy was defective, it had *** at the bottom so it didn't hold air to pop the balls out. I took it back immediately and asked to get another. The manager said they didn't do refunds, and I replied that I didn't want a refund, just an exchange. However, he said it would mess up their inventory and there was nothing he could do.

I'm pretty disappointed! Spending that much money for a probably $5 toy is ridiculous, but I know that's how it works.

I just think that when you bring a busted toy back immediately, there should be something you can do. This makes me not want to come back.

It started with an employee telling me I can bring a bottle can of beer on the floor and enjoy myself to security harassing me while telling me that employee lied. The second instadent was when my girlfriend who can't drive a car got into the bumper cars to drive while little kids that can barely see over the stearing weel drove the way they did and the employees helping them to get the car back in the parking zone they stopped the entire race and told my lady to get out of the bumper car we then talked to the manager of the Lexington kentucky branch and he refused to give us a refund instead of giving us our refund he suggested we come back and get a vip pass on him. I don't feel comfortable going back there interacting with them employees because I feel my freedom will be put in jeopardy