Malco Theatres Reviews
Malco Theatres Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malco Theatres has a 2.1 star rating from 5 reviews and overall consumer sentiment is mostly negative with frequent requests for refunds and complaints about service.
Key Takeaways for Future Customers
- Expect customer service and refund issues when buying tickets online or at the wrong location.
- Check theater location carefully to avoid ticket problems with this Malco Theatres franchise.
- Volume and interruptions have driven some patrons away from locations in Madison and Ridgeland.
Negative Feedback / Risk Areas
- Repeated refund requests and unresolved ticket exchanges.
- Customer complaints about loud volume, power outages, and interruptions.
- Confusing age rules and poor staff responses at some locations.
Positive Feedback
Reviewers still note good movies and competitive pricing, and they value the website and location features.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malco Theatres has a 2.1 star rating from 5 reviews and overall consumer sentiment is mostly negative with frequent requests for refunds and complaints about service.
Key Takeaways for Future Customers
- Expect customer service and refund issues when buying tickets online or at the wrong location.
- Check theater location carefully to avoid ticket problems with this Malco Theatres franchise.
- Volume and interruptions have driven some patrons away from locations in Madison and Ridgeland.
Negative Feedback / Risk Areas
- Repeated refund requests and unresolved ticket exchanges.
- Customer complaints about loud volume, power outages, and interruptions.
- Confusing age rules and poor staff responses at some locations.
Positive Feedback
Reviewers still note good movies and competitive pricing, and they value the website and location features.
Media from reviews
West Helena, Arkansas
Trying to get a pass since I’m sure I can’t get a refund
The reviewer tried to contact the company before posting this review.
Wasn't able to attend the movies due to a family emergency. Purchased tickets online and was trying to reach out to get a movie pass for the tickets purchased, but the line stays busy or either just rings.
Preferred solution: Movie passes if not a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Refund order at the wrong location
The reviewer tried to contact the company before posting this review.
I need a refund or can you switch it to the right location? I ordered tickets for the wrong location.
My email is wrightjurnee3@***.com. My phone number is (662) 907-****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
I ordered tickets for the wrong theater
The reviewer tried to contact the company before posting this review.
they were nice enough ig
I ordered tickets for the wrong theater. The website just changed to the wrong one before checkout, and I didn't realize before I had already paid.
- Great prices
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jackson, Mississippi
PLEASE lower the volume at your...
The reviewer tried to contact the company before posting this review.
PLEASE lower the volume at your Madison, MS and Ridgeland, MS locations! Its so loud its actually PAINFUL!!! Weve stopped going because of the volume and vibration!!
What in the world has happened to an enjoyable experience at the movies???
User's recommendation: Don’t go unless you want to have a headache and a bad mood afterwards! The volume is painful!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased ticket didn’t see movie because I ended up at the wrong Malco
The reviewer tried to contact the company before posting this review.
It's a franchise. It should've been honored. The unhappy cashier wasn't very informative or willing to help.
- Very nice theatres i actually love all the features and choices
Preferred solution: Deliver product or service ordered
I can’t go to the movie that i bought tickets for today. Please refund me
Bought tix for today to see the Denzel movie, but we have an emergency that came up and cant make it. Want a refund if possible please.
I just need a refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rogers, Arkansas
Refund tickets
The reviewer tried to contact the company before posting this review.
The movie was closed due to a power outage caused by a tornado that came through Rogers, Arkansas on 5/26/24. The power was out all day, and it is uncertain when it will be back on.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeveral interruptions in our movie
The reviewer tried to contact the company before posting this review.
My wife drove me an hour from our home to the promenade malco to watch mission impossible part 1 the movie went off about six times and we were not offered anything for the inconvenience at all.
User's recommendation: We asked for refund, we were told they had a technician working on the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Rules
The reviewer tried to contact the company before posting this review.
- - Customer says 16-year-olds were told they must be 17 to see PG-13 films but were charged as adults; they walked out claiming Malco lost about $100.
I was told that my kids couldnt see the flash or into the spider verse which are both PG-13 but told them they have to be 17 to go see the movie, but then turn around and charge them as adults, my kids dont pay bills!! Theyre kids!! Can someone please contact me about this situation because we had to walk out and Malco missed probably about $100 just in ticket sales because they wouldnt sell my 16 year olds tickets and I already saw the movies!
- Good movies
- Stupid rules and over priced
Preferred solution: Apology
User's recommendation: Don’t plan on dropping your kid off to see a PG-13 movie unless you plan on canceling your plans and staying there with your kids or arguing with management over age and how the customer can spend their money!
Need a refund
The reviewer tried to contact the company before posting this review.
Called wrong place thought I was calling fayetteville arkansas Malco. So I was just seeing what I need to do to get a refund ?
- Love it
Preferred solution: Full refund
Winchester, Kentucky
Refund
I paid for my tickets online and didnt even get to see the movie bc we had to have a Id and still didnt get my money back from it.
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