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Image I was injured and request of wheel chair service while arrival in airport to on board. But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair assistance is asking me leave the wheel chair because he need it for other patient (but I saw there have 10 wheel chair is ready in the check in course). While I try talking to...
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1.0
#1010215
Please send your staffs in KL for training and do teach them manners. We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only answer me by pointing their finger to WRONG direction and I asked TWICE. Where is the manners? We've been supporting Malaysia Airlines throughout the dark situation as well. What are...
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#1010201
Parents travelling with an infant extremely angry and feeling abused by Malaysian Airlines! We got to Melbourne Airport 2.30 hours before the flight (me, my spouse and our infant), stood in the line for almost 1 hours 20 mins before we could see an agent to check us in. The rep .said we could not check-in because the infant's 10 allowed kgs were packed into our bag. The agent asked us to go buy a new bag and transfer stuff to get the new bag to...
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1.0
I didn't like
  • Staff is abusive not fit to be customer sevice reps
#1009686

Short Review for February 17, 2017

#1010202
2.6
Sucks CHECK IN STAFFS IN KL
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Malaysia Airlines Customer Care Review

#981973
1.5
Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
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Short Review for December 03, 2016

#966071
Worst ground staff in KL airport. We ask the information in check in counter area Some girl staff show that thr ignore feel. Very worst airline and service. In the future i will not fly and use.
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Malaysia Airlines Flight Attendant Review

#946335
2.8
The flight attandance she is very rude and no maners.
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I have raised complaint to the social media regarding Malaysian airlines on 2nd Jan 2017 vide complaint no Malaysia Airlines case: RES598958, but till date there is no response. They don't take care of their passenger's, especially kids. My daughter (9yrs) was travelling from Mumbai to Sydney on 26th Dec 2016 through flight no MH-195. This was our 1st journey through Malaysian Airlines and it said “The First Impression is the Last Impression"...
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The service was disgusting right from the Web-checkin process. Web-Checkin didn't work, customer service was mis-leading, they don't have eye shades and ear plugs on board, at KL their staff barely know English. In the flight from KL to BOM, they didn't provide headphones, seats were not at all comfortable (domestic air carriers are better), the stewart on board was rude and seemed unfriendly. The stewart didn't offer liquor while serving dinner...
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2.1
I didn't like
  • Timeliness
  • Baggage handling
  • Inflight facilities and quality of seats
#978518
with ref to WCJB7 PAX LIM MENG CHING CX1552432757 HP 61-423667471 It was very disappointing that when my daughter ,particulars as above..was going on web to checkin for her flt the previous night..she got the shock of her life as she was unable to chckin for a few secs n later managed to..n to find out that her flt MH129/11DEC has been retimed earlier to 08:50 instead of 10:15!!!But the most disappointing issue ..why was my daughter not informed...
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I liked
  • Staff at the airport
  • Check in
I didn't like
  • More international destinations
#976460
Bought a ticket from Malaysia Airline call-cent (number on their web-site) for an unaccompanied minor. I was assured there would be no problem as the transit through KL was short (and it was short). After buying the ticket I would have to fillout some unaccompanied minor forms. This is normal - I've done this before. Got the e-ticket e-mailed to me (quick) and the Credit Card Charge (also quick). Then sent off an e-mail requesting the Forms. The...
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#965374
The manners of (a member of) check-in staff is appalling. I walked up to the counter to drop off my bag and was "greeted" with "Where you go?" No "Good afternoon, Sir" or "Hello". These were the only words he spoke to me during the whole transaction. Again, no "Thank you". And only a surly face with no smile throughout. I recommend that MAS send their staff for Air Asia training. Is it no wonder that Malaysia Airlines is in the trouble that it...
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#962008
The worst airline you can imagine. Six times business class and six times problems with their seats. Air stewardess said to me, the maintenance people were informed but still the same problems. ANY MAINTENANCE ON THIS AIRLINE??? When you fly with MAS. they will not update your points many many months after if you are lucky. When you phoned up, they cut your line off constantly. THE WORST CUSTOMER SERVICE GROUND STAFF YOU CAN IMAGINE. IQ of...
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1.7
I liked
  • Staff on board
I didn't like
  • Baggage arrivals at klia
  • Poor customer service
  • Refund super slow within 6 months still failed to refund
#957236
We booked our honeymoon online.. Then had to make 3no. international calls to try and resolve it.. They gave us a price and then insisted we pay more as they had got the currency rates wrong.. NOT my fault!. 20 emails and 3 weeks later still no booking confirmation, itinerary or receipt even though they have our money!... Who controls these fools?!. Is there a governing body I can approach to try and force them into action?. How am i meant to...
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Anonymous

mango Hi,
Im suggesting you complaint it to Malaysia Aviation Commission (MAVCOM): http://www.mavcom.my/en/consumer/make-a-complaint/
2cent

1.0
I didn't like
  • Customer service
#956595