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Malaysia Airlines Flight Mh 608 Review
I am absolutely mortified by the fact that my flight from Singapore to KL to Miri was delayed on 9th April 2017, causing a lot of unwarranted stress and frustration. I arrived the airport always early and when I was told that there was a delay from 6.10pm to 6.50pm I...
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Image I was injured and request of wheel chair service while arrival in airport to on board. But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair...
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Please send your staffs in KL for training and do teach them manners. We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only...
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Malaysia Airlines Customer Care Review

#981973
1.5
Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
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Short Review for December 03, 2016

#966071
Worst ground staff in KL airport. We ask the information in check in counter area Some girl staff show that thr ignore feel. Very worst airline and service. In the future i will not fly and use.
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Malaysia Airlines Flight Attendant Review

#946335
2.8
The flight attandance she is very rude and no maners.
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Malaysia Airlines Customer Care Review

#907857
1.0
With the self check-in and baggage kiosk service still have to go thru manual check-in counter. Poor ground staff and slow check in service counter been waiting for more than 2hrs jz for dropping my luggage.Malaysia airline didnt hold customer service attitude and many passanger felt unhappy to *** up..such a poor service.
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Parents travelling with an infant extremely angry and feeling abused by Malaysian Airlines! We got to Melbourne Airport 2.30 hours before the flight (me, my spouse and our infant), stood in the line for almost 1 hours 20 mins before we could see an agent to check us...
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1.0
I didn't like
  • Staff is abusive not fit to be customer sevice reps
#1009686
Reply to reviews
I have raised complaint to the social media regarding Malaysian airlines on 2nd Jan 2017 vide complaint no Malaysia Airlines case: RES598958, but till date there is no response. They don't take care of their passenger's, especially kids. My daughter (9yrs) was...
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The service was disgusting right from the Web-checkin process. Web-Checkin didn't work, customer service was mis-leading, they don't have eye shades and ear plugs on board, at KL their staff barely know English. In the flight from KL to BOM, they didn't provide...
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2.1
I didn't like
  • Customer service
  • Inflight facilities and quality of seats
  • Timeliness
#978518
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with ref to WCJB7 PAX LIM MENG CHING CX1552432757 HP 61-423667471 It was very disappointing that when my daughter ,particulars as above..was going on web to checkin for her flt the previous night..she got the shock of her life as she was unable to chckin for a few secs...
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I liked
  • Check in
  • Staff at the airport
I didn't like
  • More international destinations
#976460
Reply to reviews
Bought a ticket from Malaysia Airline call-cent (number on their web-site) for an unaccompanied minor. I was assured there would be no problem as the transit through KL was short (and it was short). After buying the ticket I would have to fillout some unaccompanied...
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#965374
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The manners of (a member of) check-in staff is appalling. I walked up to the counter to drop off my bag and was "greeted" with "Where you go?" No "Good afternoon, Sir" or "Hello". These were the only words he spoke to me during the whole transaction. Again, no "Thank...
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#962008
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The worst airline you can imagine. Six times business class and six times problems with their seats. Air stewardess said to me, the maintenance people were informed but still the same problems. ANY MAINTENANCE ON THIS AIRLINE??? When you fly with MAS. they will not...
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1.7
I liked
  • Staff on board
I didn't like
  • Poor customer service and support
  • Baggage arrivals at klia
  • Refund super slow within 6 months still failed to refund
#957236
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