Scott S Jkz

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Verified Reviewer
| map-marker Giza, Giza

Sick of wasting my money on batteries that suck

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I am no longer buying any more Makita tools due to the fact that I spend thousands of dollars on batteries for them to fail within a year I have been transitioning to Milwaukee and now that I see the difference between the two it is night and day I have one charger for Milwaukee I have three chargers for Makita my Makita Batteries are always on the charger because they go dead so quick my Milwaukee batteries are never on the charger and collect dust there you have it that's why a lifelong guy that is always use Makita will be now using Milwaukeebuy
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Loss:
$10000
Pros:
  • Used to make good products
Cons:
  • Products now are s

Preferred solution: I would like other people to know before they buy I don't want anything

User's recommendation: Buy Milwaukee

David T Jfc
map-marker Farmers Branch, Texas

My drill has been on repair for 4 months

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Original review Nov 19, 2022
My drill has been in repair for four months every time I called they dont know whats going on when they gonna get the parts or anything I need my Joe back ASAP. I use it for work every day. Im electrician if I wouldve known you I wouldnt warrantee it or something like this is gonna happen. Four months later I wouldve never bought the product from yall. The *** part is I bought the whole tool kit from yall. I feel like yall owe me a new drill.
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Loss:
$3000
Pros:
  • Battery last long time
Cons:
  • Warranty takes forever to get fixed

Preferred solution: I want another hammer drill 5.0 battery and hammer drill.

User's recommendation: Warranty your products, and have parts on hand at all times

Lyndsy Aco

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Verified Reviewer
| map-marker Syracuse, New York

Used tools in kit i purchased

Makita - Used tools in kit i purchased
Makita - Used tools in kit i purchased - Image 2
I bought a 400$ kit with the new impact and hammer drill and batteries and all that. My complaint is more with home depot. They're the ones that accepted a return without looking in the box. When I opened it I found 3 not even functional drills covered in sheet rock dust. Home depot says they can do nothing about it. I call *** Multimillion dollar company can't replace what was their own fault for a blue collar construction worker? They should be happy to fix their negligence and then some.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Open your tools before you leave home depot

Sultan Kyw
map-marker Ardmore, Oklahoma

Unlock mechanism doesn't work on makita LS1019L miter saw

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Was pissed about the AI! Then I was directed to a real person! He was absolutely amazing! Since I called, I have had no issues with my compound miter saw! He was concise, detailed, and extremely knowledgeable about my product. I am not a Pissed Customer now Thank you very much for your help and I look forward to talking with you next time Im pissed! Lmao
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User's recommendation: Tech support really knows the product line and will do all they can to help you be satisfied!

Sheriece C

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Verified Reviewer
| map-marker Buford, Georgia

Report supervisor and manger

I worked for Makita usa in Buford Georgia, was fired for no reason. Shane hawk was my supervisor he is having an affair with Jackie that works in the shelves .

That's were I use to work until I found out they were seeing each other, he is married. I told his boss John and he said there was going to be an investigation. But nothing was ever done, I was able to work a half a day on the line, then I was told by resource mfg that I was not working out. The supervisor on line said I was doing good, my supervisor and resource mfg, just wanted me out so I would not tell anyone.

Shane only fires black employees and I don't want him to get away with what he is doing. Thank you for hearing me out.

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Preferred solution: My no good supervisor fired, and his boss

John Cock

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Whitby, Ontario

Terrible customer service at Whitby location

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I called the Whitby location to purchase parts needed for a few of the Makita tools I own. Even though I have an account with them the very rude lady on the phone told me I wasnt able to shop with them. She advised me to try Amazon or a big box store. Thanks a lot Makita I use your tools every day and love them but I absolutely hate your customer service. Too bad I cant even support a local company or speak highly of them. Lost a great customer.
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Pros:
  • Great tools
Cons:
  • Awful customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not support them. Their customer service is well below par. Very rude.

PissedConsumer Official

Companies that still do business in Russia

Makita - Companies that still do business in Russia
Explore video interviews

Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.

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Peder Zzb
map-marker Ardmore, Oklahoma

*** company silly *** company

I bought a pack battery power lawnmower CML01 and I have no key and some of the screws and bolts are gone I need parts
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Edward M Yxs
map-marker Rancho Cordova, California

Happy customer

Pulled one of your drills out of a bucket of water that was left there for a year. Took the battery out and put one of my 15 year old batteries in there from my 15 year old screw gun and the thing fired right up! Amazing that's why I've always But Makita products! I have a video I can send you its awesome!
View full review
Loss:
$1
Pros:
  • Great tools

Preferred solution: Nothing but the great products that you have been putting out for many more years! I use them every day!

Anonymous
map-marker Exeter, England

Complaint

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More than three months ago, Makita tools warranty took my drill, to fix.After a couple of months, i write them a bunch of emails asking them where my drill is.As the makita tools warranty website says if they cant fix your item in 5 working days they will send you a new one. They then emailed me saying they lost it and will return to me when they find. I think it unacceptable to treat customers like this. I need tool everyday and without it i lost a lot of monet because that is my most important tool for my job.
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User's recommendation: Very bad

Kevin W Oji

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oakland, California

New WST06 miter saw stand recieved damage screws

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Makita - New WST06 miter saw stand recieved damage screws
Makita - New WST06 miter saw stand recieved damage screws - Image 2
I recieved the stand referenced in the link below. With damaged screw tightening knobs.....after researching online seems.this is a common issue during shipping...May I please recieve a replacement for 2 of these Knobs. The damaged knobs are the ones that tighten the part of stand rises and lowers the holder where you place the item to be cut....I have a photo of damaged screws if you would like them. Makita WST06 Compact Folding Miter Saw Stand https://www.amazon.com/dp/B00WSUX7SC/ref=cm_sw_r_em_apap_WiJBHyxrvhXl8
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Kurt K Kbd

Makita Warranty Service.

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I recently sent a battery back because it failed to charge. It was still under warranty. I sent the battery in on a Wednesday and received a replacement battery the following Tuesday. Outstanding!!!
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User's recommendation: Highly recommend.

Robert K Cyr

The BEST power tools

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Makita - The BEST power tools
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I have been buying Makita products since 1985, and still have all of the power tools. I will be 70 soon and love your tools.and wish I could buy all of them..
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Pros:
  • Best power tools on the masrket
Reason of review:
Good quality
1 comment
Haim N

without any doubt. Although some of their tools are made in Greater China, the quality has not declined in any way. I'm about your age and have enjoyed these tools for many years

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